Taking off and landing were smooth. I didn't have anything to complain about.
Taking off and landing were smooth. I didn't have anything to complain about.
Wonderful service and very comfy in the bulkhead in Economy Plus! Delicious food.
It was very good. We got a late start by about an hour and a half. However I worked rather have that than crash. It was purely mechanical. They had our tickets ready when we came off the plane in London for the next leg. The only mishap was when we got to Lisbon my husbands luggage made or bit mine didn't. All was not lost because I did finally get it 2 days later. I was really pleased that they c made the effort.
Our flight was delayed by over 6 hours. We then had to deplane, stay overnight in a hotel then fly out the next day, 23 hours late.
There's no inflight entertainment, plane was old, power USB didn't work
Food not so good. Need more veggies and whole grain especially the late food. Couldn’t figure out how to use the entertainment system.
Self check in Kiosk did not recognize that I had prepaid for my luggage. This caused a 40 minute delay even though I had my British Airways email receipt for the prepaid luggage.
The crew was very attentive and kept busy serving a variety of treats!
British Airways planes are too old verses other airlines, followed by luggage not turning up, with a customer service team unhelpful in trying to locate or send to hotel was appalling. 3 days without suitcases on a leg that flies 2 x daily.
Boarding process needs to be improved. Business class passengers were told to stand in the economy line and vice versa.