Sitting in the plane for an extended period of time was very hot and uncomfortable. Very late arrival happened to not affect me but many others probably missed their connection because it also took a long time to get to the terminal.
Sitting in the plane for an extended period of time was very hot and uncomfortable. Very late arrival happened to not affect me but many others probably missed their connection because it also took a long time to get to the terminal.
I couldn’t select my seat until I checked in at the airport. Extremely difficult to talk to a customer service representative. Also, the gate announcement doesn’t appear until less than an hour before boarding.
I declined a wheelchair in Vienna as I was told it was a short walk. However, though I "boarded" the bus first, I was at the back when we got to the plane. There were steps up to the plane and no-one helped except the stewardess as I was near the top of the stairs. She found a better seat for me also.
The flight was delayed as they were waiting on catering. Catering. Was eventually delivered but they still had no food. No meals for us in business class - just a bag of nuts.
We missed the flight to Barcelona because the flight from Baltimore was delayed. We flew on Vueling VW6653. Our luggage didn’t arrive. Please help us get our luggage. We are staying at Hotel Gran Via in Barcelona
Check in was horrendous! Economy took 2 hours before seeing an agent. Business class was 0.5 - 1 hour.
This was an American Airlines flight. The crew were very unhappy and quite grumpy. Abrupt to the point of being rude. The food was dreadful. Indeed the breakfast was in edible. I will avoid AA at all costs in the future.
Crew and boarding fine. Flight delayed, then delayed again after boarding.
Suite door was jammed but seat itself was very comfortable.
Great and pleasant service and smooth flight with wonderful and clean amenities.