Several amenities included. Our bag was a little heavy so they checked it without charge. Earbuds were included. Entertainment selection was fantastic. Very pleasant and helpful travel and flight crew.
Several amenities included. Our bag was a little heavy so they checked it without charge. Earbuds were included. Entertainment selection was fantastic. Very pleasant and helpful travel and flight crew.
Staff was rude in business class. Luggage was damaged and nothing was done about it airlines.
Everything was good except food. I believe there is room for improvement
I liked the crew services inside the flight, but not the one checking me in. She was not nice, a very bad listerner, and arrogant. More listening to understand the customer's problems would help.
Boarding was a zoo. London ground crew was useless. Poor communication regarding where to line up. We were group 2, and everyone was jammed in together. Ground crew didn’t seem to care.
The business class seat is the same as economy with 2 people instead of 3. That's not how it should be.
The most horrific experience we had with the airline that we had in our life Everything was substandard at best. For just one hot tea they charged 4 euros We paid for Lufthansa months in advance ,to get there they didn’t have us in record and after 4 and a half hours layover we almost we got one seat at the first row and one in the back of the plane On top of that our suitcase was seriously damaged and it’s unusable. Here we are halfway around the world in foreign language having to fix this on our vacation time Would you kindly and quickly resolve this matter
I always try to book flights that don’t charge for baggage. Yet I was charged $75 for this flight.
We were helped whenever needed and had a pleasant flight.
Overall good experience. Polite crew. Good foodandentertainment. Seats are small and bit congested though.
Dublin (DUB)Ireland
Sarajevo (SJJ)Bosnia and Herzegovina