Sitting in the plane for an extended period of time was very hot and uncomfortable. Very late arrival happened to not affect me but many others probably missed their connection because it also took a long time to get to the terminal.
Sitting in the plane for an extended period of time was very hot and uncomfortable. Very late arrival happened to not affect me but many others probably missed their connection because it also took a long time to get to the terminal.
2-1/2 hours on tarmac after arrival to DFW, lost connection to London, 3 hours wait for customer assistance, stayed on our own account in DFW, no replacement flight for 5 days, had to cancel the entire travel and return to Monterrey today.
Really quick check in and security at Heathrow Terminal 5. Staff on board were lovely and very friendly. Could have provided a few more drinks on the flight but they were available at the back of the plane.
I like the space, but if I had a window seat would be a lot more comort .
I would have preferred something lighter for the second meal. Maybe a small sandwich .
Excellent. Very nice and comfortable business class. Only negative is that it was difficult to hear the pilot’s announcement.
The boarding process was a disaster. No one respects the boarding groups—tired old aeroplane. There are no sockets to charge phones. The cushion seats are ancient and hurts back and gluts
Overall good, the gluten free food is very hit/miss though and you must tell them you have an allergy days in advance.
I sat in the last row of seats. On an 8 hour flight they allowed folks to stand and talk and drink in the back area near the toilets the whole time. They were at times loud and in the way. It was a little annoying. The crew on this trip were pretty mediocre and the plane was littered with trash when we disembarked.
Almost 3 hour delay. First because the crew was late. Then a technical problem with the airplane.