Horrible check in process. The app was unusable and the website very confusing
Horrible check in process. The app was unusable and the website very confusing
Excellent. Very nice and comfortable business class. Only negative is that it was difficult to hear the pilot’s announcement.
Spending 10 hours on a flight with no video or wifi access due to issues per stewardess was not enjoyable nor acceptable. Will follow up directly with the airline as well
The FA told me that the dinner was vegetable curry which turned out to be vegetarian (tofu) which I don’t care for but that was the only disappointing part of my trip.
Annoying customer pushing my seat did not make this pleasant.
It said that there was wifi. During the flight there was no wifi and while waiting at the gate the phone services already got cut off so I wasn’t able to say I am taxiing from the gate to my husband. This left me with an uncomfortable feeling. So I was waiting on the WiFi connection during flight and that never happened.
Boarding could be smoother. But the flight crew was excellence. Very professional, friendly and helpful.
Both flights into and out of Heathrow were delayed over two hours due to BA technical problems. Ground crew was not very friendly. However cabin crews were
The mobile app for BA could have been better. It did not update real time on gate chnage information at the airport.
Crammed seats for a 9 hour flight. Entertainment selections very limited