The cabin is due for a refresh - the seats are very thin and not very comfortable. The AVOD system also did not work on one of the seats and the touch screen were very glitchy. The overall cleanliness of the aircraft could be improved
The cabin is due for a refresh - the seats are very thin and not very comfortable. The AVOD system also did not work on one of the seats and the touch screen were very glitchy. The overall cleanliness of the aircraft could be improved
Food was great. They never to add more current entertainment like movies and shows
Paid an extra USD 100 for so-called Comfort seats. All of these (the bulkhead seats) had parents with babies and infants who were screaming much of the time. One mother even decided to change nappies on the seat. This was anything but comfort!
Good flight. Paid for seats sat the frront section of the economy. Better than rear cabin.
Flight was delayed for 9 hours. We finally arrived ved at 0435hrs instead of 1950hrs the previous day. No compensation was provided.
Apart from delay of 3 hrs in Nairobi for onward flight to Dar all fine. Looked like operational issues caused it.
It has been 1 week since arriving at my destination and I still have not recieved my kite surfing bags. Office will not communicate properly on location or when my bags will arrive. No advice on what to do on luggage that has not arrived in over a week. Simply not happy with Kenya airways at the moment.
Excellent. They canceled our flight & put us up for the night. Then upgraded us. We are impressed
On a long flight us customers need more rehydration by the crew. Some of us have water bottles but no crew is coming around to offer water. I’m not saying issue us all with plastic water bottles.
The flight staff were not very kind. I went back to get a drink, 4 of them back there chatting. They all looked at me continued to talk then they started doing stuff and one finally asked after I was standing there awhile what I needed. This happened multiple times. The movies were not the great and seemed dated. My seat squeaked every time I moved and it moved around a bit.
I truly don't think there was anything that could have been better. How is that for an endorsement?! I'm a firm fan of BA now, with two flights in the past 2 months. Keep up the great work! And thank you!
The boarding to Gatwick was a breeze but the boarding from Gatwick was a nightmare. The onboard service to Gatwick had a lot to be desired but the onboard sevice from Gatwick was amazing ! Very nice,friendly and funny ! Would I recommend BA to anyone.? ! Yes I would!
Flight delayed an hour due to plane maintenance issues after getting in line to board. Issue was plane galley ovens which eliminated hot meals for overseas flight. Cold selections were limited due to availability. Drink and meal service (already an hour delayed) was very slow. Upon arrival in Nashville, had to sit at gate for about 15 minutes before disembarking with no explanation. Local police then boarded plane as we were disembarking so maybe that was the issue.
Great!!! The first flight was a little painful because the chair wasn’t reclining and my back was destroyed by the time I got in London. But the second flight was perfect!! Super comfortable, the food was amazing, the crew super polite and helpful. Overall, I had a good experience
It was ok, not as good as it used to be. The Heathrow connection was a disaster - complete anarchy, unknowledgable and skimpy assistance and signage. Gate crew at next flight was great, held the flight while my wife struggled through security.
There's no inflight entertainment, plane was old, power USB didn't work
Not connecting flights. Missed my flight from Dublin to Liverpool because I arrived at Dublin one hour too late. For this mistake, they offered me a flight from Dublin to Manchester. Thats great and all, but I waste time and money to commute to Liverpool. Be sure to check the time of your connecting flights, because they sure don’t when they sell it to you
The first class flight itself was first class, however getting to the airport and getting through the airport was agony. The BA flight sat on the taxiway for ages and caused us to miss our connecting flight which meant half a day lost. Our return flight on BA was cancelled so a dawn flight was made and we lost another half day. Goodby BA
Very bad plain although I paid A business class ticket I was stuck in a stiff fixed seat without any entertainment or Wi Fi for 5 hours I will never ever book a flight on British airline.
Self check in Kiosk did not recognize that I had prepaid for my luggage. This caused a 40 minute delay even though I had my British Airways email receipt for the prepaid luggage.