Friendly staff, cleanliness of facilities
Asked reception to order a taxi and we were not told the venue was within a 10 minute walk....fairly embarrassing when the taxi driver asked for £3.60 fare!!
There was a power cut at the hotel for approx half an hour.
The decor was outstanding and made our trip to birmingham feel really special
The bar staff was very friendly, ...
Our check in was very slow, whilst two other couples got checked in, we were still in the process. Still don't know why.
Your staff were welcoming and helpful. It seemed that the comfort of the guests was their top priority.The breakfast was well cooked and there was plenty of it. The room was very comfortable.
The room overlooked a car park.