El San Juan Resort & Casino - Reviews

Because the hot water issue... – Posted 27 Nov 2011

Excellent

Because the hot water issue was not fixed, it sabotaged our comfort to the point of us wanting to leave the place! It was really bad. They didn't... more on MYTravelGuide

Looks nice, feels cold... – Posted 12 Jun 2011

Mediocre

When you walk into the lobby, you walk into a classic 5 star hotel. Upscale bars with people enjoying the night, a grand piano with someone playing out their feelings, and a casino in the corner of yo

not impressed... – Posted 17 Mar 2011

Okay

I stayed in this hotel with my family on May of 2010, the hotel is very beautiful and so is the beach and pool area. I wasnt impressed with the... more on Travelocity

Palm Restaurant Bartender is... – Posted 7 Feb 2011

Okay

Blond haired chubby older bartender at the Palm restaurant spent most of the night hitting on my girlfriend making very rude comments to her and... more on Travelocity

Terrific Vacation... – Posted 19 Dec 2010

Excellent

Hotel was terrific.We were able to check in early and got an upgraded room.Room was nice and roomy very clean and modern.Staff was friendly.We... more on Travelocity

Loved it!... – Posted 15 Dec 2010

Good

Went to PR the end of August. The only thing about this hotel was that we had to wait about an hour for our room to be ready... but once it was ready ... more on Travelocity

Hotel stay was good... – Posted 30 Nov 2010

Good

The pool and beach was just too good . I loved using the bar in water and the beach access .Everybody was really friendly . But the only thing which... more on Travelocity

Don't Upgrade... – Posted 27 Nov 2010

Horrible

My problems began when I chose to "upgrade" my room.I originally booked a regular room with an ocean view.They said they could upgrade me to an ocean ... more on Travelocity

Will be back... – Posted 20 Nov 2010

Good

Loved it, the staff was so friendly and helpful...check in was a breeze...the grounds were beautiful..room service had a problem but they fixed it..... more on Travelocity

Great place to stay... – Posted 22 Sep 2010

Good

Staff was great, activities were wonderful, pool was awesome and location was absolutely perfect.... more on Travelocity

Not worth the money........ – Posted 6 Aug 2010

Okay

We just got back from a 4 day trip to Puerto Rico, staying at the El San Juan. Our first impression was not good. We arrived early and the scene... more on Travelocity

Bad Experience... – Posted 31 Jul 2010

Horrible

We booked our stay at the El San Juan Hotel and Casino because it was associated with the Waldorf Astoria name.We were expecting well-maintained... more on Travelocity

Great Resort... – Posted 12 Jul 2010

Excellent

Beautiful grounds, bright and clean rooms, friendly and helpful staff.... more on Travelocity

I HAD THE TIME OF MY LIFE... – Posted 25 May 2010

Excellent

I just returned from PR on 5/22/10.........All and all the Hotel Staff and Restaurants were excellent.The ocean and pool area made me feel as if I... more on Travelocity

king rooms are really beat... – Posted 24 May 2010

Okay

the beach and pool areas are pretty nicethe drinks are ridiculously priced * dollars for a very small plastic cupthe room was pretty gross all the... more on Travelocity

Not worth the price!... – Posted 11 May 2010

Mediocre

We booked a room at the El San Juan Hotel and Casino and made our decision based on the photos shown on their website.When we arrived, the lobby and... more on Travelocity

Not a family favorite... – Posted 10 Apr 2010

Okay

The hotel was rated "the most pristine beach on the island".Not so.The last three days of our trip, the beach was COVERED in seaweed.The hotel needs... more on Travelocity

A Bad Experience or a Bad... – Posted 14 Mar 2010

Okay

We stayed at this property for 7 nights in mid-March 2010. We stayed in a garden lanai room and found it to be musty, outdated and very loud on the... more on Travelocity

San juan hotel... – Posted 16 Jan 2010

Okay

Stayed for 5 days, jan 7-11. Check in was fast, went to room, room was a little dirty, furniture did not look clean. Second room was better, had view ... more on Travelocity

Dissapointed... – Posted 21 Nov 2009

Mediocre

We were promised a king size bed and received a room w/ two doubles.The hotel catered to a very young groupthat were not guests of the hotel but... more on Travelocity

IMPRESSIVE... – Posted 20 Nov 2009

Excellent

iTS THE FIRST TIME THAT I BOOK A RESERVATION AND EVERYTHING IS ACCORDING TO THE BOOKING, THERE WERE NO ERRORS WITHTHE BOOKING NOR WITH THE HOTEL... more on Travelocity

Our stay... – Posted 2 Oct 2009

Excellent

I read the reviews of the others that posted and I really do not know what hotel they stayed at...except for some hidden fees, Our stay was great.The ... more on Travelocity

Simply put...AMAZING !!!!... – Posted 26 Aug 2009

Excellent

If you are looking for the #1 place to stay in San Juan look no further.This hotel is family friendly, but if you are young and hip there is no... more on Travelocity

great time... – Posted 30 Jun 2009

Excellent

just returned from a 6 night stay at the el san juan june 22nd to 28th.Unlike the previous reviews I must say that both my fiance and I really... more on Travelocity

The worst place I have ever... – Posted 24 May 2009

Horrible

I just returned from a weeks stay at the El San Juan Hotel and Casino and I wouldn't stay here again if you paid me! I booked 2 rooms online and... more on Travelocity

Used to be great, not anymore... – Posted 19 May 2009

Horrible

Used to be a great hotel, not anymore.I used stay in this hotel every year I when back to Puerto Rico.I was so disappointed with my last visit last... more on Travelocity

Terrible experience...... – Posted 30 Apr 2009

Mediocre

Do not waste your money on this hotel - you will be very disappointed!! The lobby is beautiful, but the rooms look nothing like the website.Our room... more on Travelocity

Aweful Resort!... – Posted 20 Apr 2009

Horrible

Stop!Do NOT waste your money on this hotel.It is not a resort if that is what you are looking for.Our room was not ready until after 6pm on check-in... more on Travelocity

Beautiful Place with Paper... – Posted 19 Mar 2009

Good

We just returned from a 6 day visit to San Juan. We stayed at the El San Juan Hotel and Casino. The property was beautiful, the staff exemplary and... more on Travelocity

Ritz Carlton wanna be - NOT... – Posted 22 Jan 2009

Okay

The lobby and pool areas are absolutely gorgeous, but that's where it ends.It's like they're trying to impress people with their public spaces, but... more on Travelocity

not worth the money :would... – Posted 7 Nov 2008

Mediocre

When my wife and I got there we were in awe over the beauty of the hotel. The staff at the check in desk were friendly and it didn't take very long... more on Travelocity

Awesome Resort!... – Posted 29 Oct 2008

Excellent

resort is incredible.Very chic, hip, trendy.Lobby bars are really cool.Decor is some of the best I've seen.Rooms aren't quite as nice as I'd hoped or ... more on Travelocity

El San Juan Hotel & Casino... – Posted 17 Oct 2008

Okay

Can't say it was the nicest hotel in Puerto Rico I have ever stayed at.We normally stay at the InterContinental Hotel which is right next door but... more on Travelocity

Our 1st time in PR and our... – Posted 15 Oct 2008

Excellent

This was our first time in PR, so my husband and I wanted to find one of the best places to stay--and staying at El San Juan was one of the best!!We... more on Travelocity

El San Juan Hotel, Isle... – Posted 19 Sep 2008

Excellent

RICHARD & BARBARA LOVED EVERYTHING ABOUT THEEL SAN JUAN HOTEL.THE * MILL. RENOVATION MUST HAVE MADE IT EVEN BETTER.WE WOULD RECOMMEND THE EATING... more on Travelocity

Awful!!!!! STAY AWAY... – Posted 15 Aug 2008

Horrible

I went here for my honeymoon and it was the worst experience of my life! The moment we saw our room we were disgusted. There was dirt everywhere and... more on Travelocity

Trying to be upscale after 7pm... – Posted 13 Aug 2008

Good

Nice hotel...should be noted that pants are required for men in lobby after7pm ,,this is where the only open four bars are...,,and they will kick you ... more on Travelocity

El San Juan Hotel - Paradise... – Posted 13 Aug 2008

Excellent

This hotel is truely spectacular. The staff was so accommodating. The pool area and the beach were magnificent. The food was amazing - from the Agave ... more on Travelocity

GREAT TIME... – Posted 20 Jul 2008

Good

GREAT TRIP FOR MALES BETWEEN THE AGES OF 18 TO 50. IF YOU DO NOT HAVE A GOOD TIME IT IS BECAUSE YOU ARE A LOSER. IF I WOULD HAVE LISTENED TO THOSE... more on Travelocity

Overall Beautiful Hotel, but... – Posted 8 Jul 2008

Good

The good news first..Hotel is beautiful on the inside. The decor and art in the lobby is wonderful. Had plenty of restaurants in the hotel that were... more on Travelocity

Great Girls' Getaway... – Posted 26 May 2008

Excellent

Couldn't have been happier with my hotel choice for a quick getaway with friends. The El San Juan is a destination in and of itself! The photos of... more on Travelocity