Nestled in the heart of downtown Charlottetown, the fully renovated BEST WESTERN Charlottetown is ideally located just minutes from the business community. Easy access to shopping, historical landmarks, the waterfront and all that Charlottetown has to offer. As one of our best guests, you will receive a number of benefits, including a complimentary hot breakfast, complimentary parking, high-speed Internet and free local calls. Most rooms are equipped with new comfortable pillow top beds and 37-inch HD flat screen televisions. Our 143 room property is the perfect setting for a business trip, meeting, or weekend getaway. Unwind in our fitness centre and relax in our heated indoor swimming pool. The BEST WESTERN Charlottetown will provide you with a
Cleanliness, helpful staff
Pool users dripping in the elevator.
Location was ideal and the free parking was a plus
1st room disgusting & smelled of mould so when I complained to front desk she didn't seem surprised & moved us to 2nd room at sister hotel across st - was unsafe all main entrance locks don't latch. Clogged drains & sink, musty smell, broken shower yuck!
Good breakfast included and swimming pool
The location was nice, bedroom was decent size but bathroom was old and dirty. Complimentary breakfast was a nice option to have.
itinery said check in was at 2. We arrived at 5 we were told the room wasn't ready and that it was going to be another hour but they couldn't guarantee. Asked the front desk to call us when it was ready and she didn't. 2 hrs later she said she had wrong #
The location was convenient for walking around the downtown area and the waterfront
It is not a 3 star hotel as advertised. The hotel is run down and needs a lot of TLC.
Location and free parking
The room is facing to the swimming pool. Too noise, too bright at night, to smell!!The room can be used only for storage room.
the staff was very helpful, the buffet breakfast was terrific,
our room was left undone one day
I was glad I wasn't across the road this time!
Everything we always stay here. Breakfast is good. Just wish It had a hot tub
great service, room... met service expectations.easy access to the parking lot from within the hotel
my kids love this hotel pools.
I recommend that this hotel have more vegitables during breakfast.
Breakfast. Bed was good.
Cold weather and aircon was on making the room very uncomfortable for the rest of the evening.
easy assess to downtown, the breakfast is fine.
I lived at the 1st floor, road noise. Also old smells from floor and carpet.
The new windows that opened and sitting space out back
The beds were extremely hard
The hotel appeared a little dated and the three star rating is a stretch for what I typically consider a three star. Room was clean and staff was friendly. Location was decent with a short walk to the downtown area.
The parking lot was a complete disaster. Front desk staff was not helpful and I ended up having to shovel out a parking spot so that my wife who is 9 months pregnant could go inside. The next morning I spoke to the manager and she was unapologetic.
I wanted to take my children to a hotel with a pool for the night. The pool was very cold. Basically ruined the trip.
I loved that they had a punching bag and a set of gloves in the gym
We didn't receive conditioner in the room when we arrived on the first night. After housekeeping came on the second day, there was no toiletries at all. They took what we hadn't used, and they didn't replace anything.
Breakfast was terrific and the beds were comfortable.
The bathroom could stand some work - exposed pipes had chipped paint, and some paint was chipping off the walls.
The room I got wasn't so great. Definitely not like the rooms I've had here in the past
Room smells like Musty moldy in fact bathroom tub shower had lots of mildew hotel was not to par with best western standards of modern clean reputation
It's fairly old, some kind of scented aerosol can be smelled through out the property. Breakfast was terrible
It was a close walk to the waterfront.
The neighbourhood was a little shady - the hotel facilities were being used by the general public (in a not so good neighbourhood). My kids were a little scared of walking at night.
Great location, free parking, free wireless internet.
Pool water smelled very strong of chloramines, and obviously needed better water control.
Location was convenient, short walk to downtown
Great parking. Laundry facilities were a bonus. Wireless Was good to have.
It was very busy so had to wait in line to get my room (took about 15 mins). Air conditioning was cold so turned it off.
The checkin time on Priceline told us 2 p.m. but the hotel did not have the room ready at this time and told us that Priceline's information was wrong and we had to come back at three. The front desk attendant was not very friendly. (Same for checkout).
they upgraded us to a better room for our 2nd night
1st night's room was terrible! not meant for double occupancy!
Super comfy king size bed.
The room was definitely a bit old (but is was clean). The tv was huge with a great picture but the volume would not go down to a lower level than 8, thus it was too loud to watch tv late at night.
Good location and the rooms are okay - but the staff is not very knowledgable and the price is way to high for this hotel . I was here on business and had to come back in a few weeks I went to the fornt desk to get a rate and the clerk quoted me a rate HIGHER than what I was currently paying (and what I jsut looked up on the internet) and I was willing to guarantee 10 more days.
We stayed at this hotel in Sept. 2008. And highly regretted the decision. The carpets were filthy, and no amount of asking for another room, or to get the carpets cleaned were met with any success. Staff are helpful, but I feel that the management of this hotel does not care that this property is degrading. Beds were lumpy, and we never got Internet access for 3 of the 4 days we were there. We will never stay there again.
After staying in this hotel, both my sister and I were diagnosed with scabies. The hotel assumes no responsibility, and has not indicated to us if any precautions were taken. However, during our stay, neither cleanliness nor customer satisfaction was a priority. More than once our room was not cleaned, even though we were out all day, and when reported to the front desk staff, we were told that the cleaning staff were busy and did not have time to clean our room. At times, we were just given a couple of towels at the door, no cleaning was done at all. When cleaning was done, it was very basic, i.e. leave some clean towels and sometimes take out the garbage and make the bed.\n\nThe kitchenette in the room was a handyman special, uneven handmade looking counters and cupboards and no plug-ins for appliances. Staff did not seem to know what facilities/services or hours of operation were available in the hotel. Food was mediocre.\n\nHallways were dark and musty smelling.\n\nI do not re...
This hotel was way overpriced for a two star. Rooms were very old and rundown looking with a musty smell, yet we paid more here than we paid for a 4 star in Halifax. Staff not very friendly, especially in restaurant. Location is good - close to downtown area.