Very bad service and food variety will never come back again
My baby was with me it was really good experience with emirates
Always enjoyed flying with Emirates, flown with others but they don't really measure up. The others are cheaper without a doubt, but not as good as Emirates
Both flights to and back from Lyon with buses taking extra time and delaying flight at DXB. Food serving needed work.
The plane was old so the entertainment system was difficult to operate. The crew did advise earlier. The plane was landed and parked away from the gates, which added 20+ mins to the overall arrival
Love that you can walk directly to your gate from the Emirates Business class lounge, very convenient
Warm staff, very responsive service. Well furnished cabin and comfortable seat and amenities. Excellent onboard wifi connection and very large comfortable restrooms.
Great flight - Clubhouse met our needs, and the staff provided good service. Boarding felt a little chaotic, but given the size of the aircraft, it's always going to be challenging. Whilst the crew were friendly, the number of passengers meant that we received our breakfast items, but had finished breakfast before we were served a drink. Lunch was much better organised, and throughout the flight, the crew were attentive. Found the seats and ICE to be excellent. Disembarkation was fine, and everything possible to expedite the process was being done.
Very poor boarding experience with these remote gates and buses. Also these 777s bardy need a remodeling. Entertainment is a bit laggy. Food and crew is still among the better, but they seriously have to do something with these remote gates.
It was delayed for 2 hrs. Flight attendants were not attentive.
Much better seats on Airbus 321. Food prices are very reasonable.
My flight BKK–SHJ–TBS was changed, and I was notified only by an email that went into my spam folder. I found out only 1 day before the flight when I checked in online. The new flight had a 15-hour layover in SHJ and arrived in TBS 1 day later than my original plan. I needed to adjust my plan urgently and lost the cost of one hotel night because the free cancellation period was over.
My flight BKK-SHJ-TBS was changed and I was notified only by email which went into spam folder. I found out only 1 day before the flight when I checked in online. The new flight had a 15-hour layover in SHJ and arrived in TBS 1 day later than my original plan! I needed to adjust the plan urgently and lost the cost of one hotel night because the free cancellation period was over.
The flight was slightly delayed because of change of plane but informed beforehand. Flight was very good and comfortable
Superb like always. On time and quite comfortable. Only thing is that the arrival movement was by bus.
We were boarded by bus. That was a bit of pain.
I need an upgrade to business class but they ask for bidding. Never mind...
Business class website is horrible I couldn’t even check in online never happened me before any other website
Long wait transit service wasn’t good also I couldn’t check in online never happened me before other websites
Very poor service, will never travel through saudia airline also worst experience at jeddah airport, all the people act like very racist even we belong from a same religion but they don't have any humanity. Very big language barrier no one speak proper English so they don't understand us very poor service. I was traveling with family and with infant they give us very hard time. No one like to answer a question and there attitude is extremely no welcoming. Not recommended specifically jeddah airport and their services and staff. Will never take layover or any flight through jeddah. Thank you
Horrible, by all accounts. Delays, lack of communication, just horrible.
They destroyed my baby’s stroller and the seats was broken
I had the worst experience I’ve ever had with any type of airline,they destroyed my baby’s baby stroller,that cost more than 2000$,the seats in a 13 hour flight was broken,so I definitely not recommend that airline for other people
The flight was delayed which cost me to missed my connection flight.
The planes are very cold. The AC is too much.
It was great honestly the cabin crew were warm and welcoming everything was perfect the food was nice.
They lost the baggage and said it was deleted from the system. I had baggage tag so was able to file the complaint but there was no PIR number and update so far
It was very relaxing and staff were very quick to attend to any requests.
Seats were very comfortable and the staff too was very friendly.
I booked tickets for a family of five and specifically paid extra to select our seats together. We spent nearly $1,000 extra (around $100 per seat) for extra legroom so we could sit near each other. However, despite paying for this, we ended up being separated on the flight. This caused a major issue for our family because my parents do not speak English and rely on me to translate and assist them during the journey. I do not understand why Etihad changed our reserved seats without explanation. I am extremely dissatisfied with this experience. I expect the airline to do better, and I am requesting a full refund for the seat selection fees we paid.
Limit the number of usage of wine or please arrange our seats. The passenger was drunk on this flight and not on Thiruvananthapuram to Abudhabi.
Business class ticket should include lounge access and seat selection. The food quality and varieties should be more. It was surpirise that no dessert was offered.
Early arrival. Good boarding. Deplaning this flight is very slow both coming and going. Baggage arrived quickly for Pearson
Nice crew , clean cabin , food was delayed due to problem with the quantity .
We have paid premium price for a business class Cabinet and we have received the old 777 with the following apart business class that is not to standard. It was very disappointing and it’s a very bad reputation for a premium airline company. This aeroplane should be the commission from being as a business class. We will pass this knowledge to our colleagues because the quality of business class in Etihad is not consistent and it is a lucky dip that sometimes you’re getting a good aeroplane and sometimes you’re getting their 30 years old aeroplane. The crew of the aeroplane have apologise and said that they hate this aeroplane and they have complained about it multiple times as well. Obviously Etihad is putting the economy in front of the Customer Experience. For the future we will not take this risk anymore and will fly with established company like emirates.
Etihad Check In counter/Station manager in Heathrow was bothering and not helpful at all. They are rude and not customer oriented
Our connection in Frankfurt was the worst ever. No one from the airline or the airport seemed to be bothered to get us into our connecting flight on time! The procedures at the airport took us forever and we barely made it into our flight. If we had missed it, I’m sure we would’ve missed our cruise. Looks like everything is on autopilot and no one is interested in helping customers anymore especially us 69 year olds
Crew was very responsive to give soft drinks etc.. At Frankfurt Airport Special Assistance did a great job for us. The seat cushions were simply bad and not up to the mark for Premium Economy which we chose. All the cushions from Business to Economy were poor. Also, any snack besides lunch and breakfast, you have to purchase including chips and chocolate. It is simply cheap. I don't think I will fly Condor anytime soon
The short leg flight was fine. Crew and airport were nice to allow special assistance which helped.
Planes are new and clean and staff is attentive. Food wasn't great and chair cushions were very uncomfortable for long haul flights.
The boarding process is a nightmare. They put you on a bus for 30 minutes with no air flow. The process was extremely slow and we were behind schedule so they auto rebooked us on a flight for our layover. The new flight was 4 hours later in the day, we landed an hour and 45 minutes before our layover flight so this was completely unnecessary. When I called to get us back on the original flight the support staff was useless
It’s a budget-friendly airline, so expect smaller meal and snack portions and no free alcohol to drink on international flights. Airline food is never exciting in economy class, so I always plan on taking my own food and snacks- and I don’t consume alcohol, so no complaints from me! Flight attendants were friendly, attentive, and helpful. The airplane was newer with USB a+c charging ports, massive infotainment screens, and a lot of entertainment media to choose from. The airplane seats are less padded than other airlines I’ve been to, but the benefit is that there was more legroom because of the thinner seat profiles. Honestly, more legroom gave me more comfort than having more padding on a seat (which just gets flattened over time and repeated use) Overall, I really liked my Condor experiences (4 different planes) from LAX-Frankfurt-Barcelona and back. I would not hesitate to fly with them in the future, if the prices are lower than other companies
They made us walk thru entire Frankfurt Airport, which at this age. With very less time, we had to run. It was unacceptable.
They answer the phone promptly. Crew is friendly and they work efficiently.
I flew premium economy. My only complaint is the size of the bathroom. I am 6’2 I. Tried to rush my teeth in there and ended up getting toothpaste and water in my pants. And the only way to do it was by sitting on the toilet
My flight was delayed twice. It finally left 24 hours later. In addition there were conflicting messages between kayak and condor that made the experience worse.
