Shuttle was late, after we waited a long time, called and promised 10 minuted delay, "Stuck in traffic", waited much more. Remote agent claimed we were late for pickup time. Fees and upcharges and delay. Would not accept our proof on insurance, extra fee. Finally getting keys, had to search lot for car, 90 degree plus. Car was not washed. Windshield covered with Florida bugs. Car was parked so close had to climb in from passenger door. Car was not the promised make or model. Returning to airport at 2:00 AM front right tire shows low air pressure. Totally reassuring! Entire Zoom experience was unnerving. Cost savings? Unlikely. Confusing changes of company names on "paperwork". Who are we actually dealing with? Fees not hidden, just buried in pages of verbiage. Very inadequate and unclear explanations of charges. Do not Zoom.
Check in is in a sound proof box in the sketchiest car rental pull off ever. If you uber drops you off inside the gate they will get trapped inside-watched this happen first hard. Since check in is over a zoom call. Check out is soooo sketchy. And we never got shuttled there or back since the shuttle could never be found.
Lot's of hidden fees
They lied to me and up sold me in purchasing their insurance. They said that it's against the law for FL residents to use 3rd party insurance or their own insurance. I had to downgrade from an suv to an economy car. And pay an extra $120
I went on your site to book a car, partially picking the location to pick it up as the criteria. Beforehand I got an email from Expedia about my rental car and it was at a different location. I went through you, not Expedia, so I was surprised. I called and checked and discovered it was also at a different location - not as convenient as the one I thought I was going to, so it took longer to get to the site. When I got to where the GPS took me, I didn't see any sign with my rental car outfit listed. I drove around the area and came back to the location and had to park just off a very busy road as the gate was closed to enter. I finally went around the gate and found a not very helpful person who told me my agency was there "too", We pulled in, and he started complaining where we parked (no where did it say where to park - I was just being dropped off). I grabbed my paperwork and sent my wife/ride off. In the process of getting the paperwork done I showed them my driver's license and was then informed I would be limited to 50 miles a day and .75 per mile over. I was leaving on a trip early in the morning and discover this now. I asked where it said that in my paperwork as I had not seen that. I had also put in my address ahead of time and no one mentioned this limitation. He would not give me my money back. All I could do was call my ride back and leave. VERY FRUSTRATING AND VERY UNPROFESSIONAL. I called Expedia and all they could do was to write the outfit an email and ask them to return my money. NO HELP AT ALL. I am informing my organization to never use that rental car company again, and I'm highly suggesting they never use Kayak or Expedia in the future. If you all read all the fine print ahead of time, you are one in a million. Put it upfront. DON'T hide your policies.
They are scammers, look at their reviews, as a well known respected company like kayak you should not do business with these people, everything I paid for via your website was inaccurate, they changed the price and baited me and many others, they do gross fraud and abuse and I have reported them to the Florida district attorneys office. You should immediately stop doing business with them.