Hilton Garden Inn Cleveland Downtown - Reviews

We... – Posted 24 Aug 2011

Horrible

My husband and I have stayed here twice. Close to Cleveland Clinic. When we booked on this website, we weren... more on Travelocity

Hotel does not help with bags ... – Posted 18 Aug 2011

Mediocre

Hotel does not help with bags (no bellhops), charges $16.00 a day for parking, is located across from Methadone clinic, charges for breakfast. There... more on MYTravelGuide

Rooms were dirty and... – Posted 28 Jul 2011

Horrible

Rooms were dirty and disgusting. Towels were frayed and curtains were dirty and torn. Glasses dusty. Service bad and rude people. Food average at best... more on MYTravelGuide

Great for swimming and they... – Posted 1 Jul 2011

Excellent

Great for swimming and they offer transportation around Downtown.... more on MYTravelGuide

The best hotel I've ever... – Posted 3 Nov 2010

Excellent

The best hotel I've ever stayed in for the price! Amazing!... more on MYTravelGuide

short stay at the hilton in... – Posted 11 Sep 2010

Excellent

great location.rooms were clean, roomy, comfortable and inviting.staff was outstanding.did use the business center, was not able to avail myself of... more on Travelocity

Pick a different hotel... – Posted 22 Aug 2010

Horrible

The staff was rude, (we told a server there was something paper like floating in our glasses, and she looked at us like she didn't speak english and... more on Travelocity

hilton garden inn cleveland... – Posted 31 Jul 2010

Good

Hotel was very nice. Staff was very polite and helpful.Came to Cleveland to see Yanks so it was really convenient to Progressive Field, a walk across ... more on Travelocity

Great stay, Great staff!... – Posted 20 Jun 2010

Good

Great location, close to ballpark. Rooms are fine, everything comfortable. Low water flow showerheads are ridiculous!Isn't Cleveland on a very large... more on Travelocity

Staff, from desk to manager... – Posted 24 May 2010

Horrible

My family stayed for one night. When we arrived at 4pm, the room was still being cleaned. It was supposed to be ready by 3pm. Then, at 10am the next... more on Travelocity

The beds looked and were very ... – Posted 15 Apr 2010

Good

The beds looked and were very comfortable. The staff was great.We booked two rooms and they put us right next to each other. No privacy that weekend... more on MYTravelGuide

Location, very close to... – Posted 26 Jan 2010

Excellent

Location, very close to baseball field.Not close to much else.“If you are in town for an Indians game, though we were not, this is the place to stay. ... more on MYTravelGuide

I really enjoyed the lobby... – Posted 7 Jan 2010

Excellent

I really enjoyed the lobby fireplace, it's very romantic and comfortable.16.00 for self parking is a little bit much for self parking.“This hotel is... more on MYTravelGuide

The employees were very... – Posted 12 Dec 2009

Excellent

The employees were very friendly and helpful. We ate at the restaurant.“The employees were very friendly and even gave us directions to every where... more on MYTravelGuide

It was a very quiet hotel,... – Posted 10 Dec 2009

Excellent

It was a very quiet hotel, which was much appreciated.I was put in a smoking room, which didn't smell too great.“Very nice, clean and attractive... more on MYTravelGuide

They had microwaves,... – Posted 22 Oct 2009

Excellent

They had microwaves, refrigerators and flat screen in the room.“Excellent hotel in perfect location.”... more on MYTravelGuide

The 24hr pantry was great and ... – Posted 15 Oct 2009

Excellent

The 24hr pantry was great and reasonably priced.Parking should not cost $16 a day in the off-season and Wi-Fi was not always reliable.“Hotel was... more on MYTravelGuide

Great location, walking... – Posted 9 Oct 2009

Good

Great location, walking distance to most of downtown.We were given a smoking room and it reeked.“The hotel was fine for the price we paid. (I... more on MYTravelGuide

“Overall the hotel was nice.... – Posted 9 Oct 2009

Mediocre

“Overall the hotel was nice. I requested a wake up call for 10:30 am and I didn't receive my call until 10:38 am. Due to the late wake-up call I... more on MYTravelGuide

The staff was very pleasant... – Posted 30 Sep 2009

Excellent

The staff was very pleasant and helpful.The only negative was the pillows were too soft.“The hotel was pleasant and the rooms were clean and... more on MYTravelGuide

Location and the quality of... – Posted 29 Sep 2009

Excellent

Location and the quality of the room.Nothing.“Wonderful place to stay in downtown Cleveland. Hotel parking was reasonable and safe.”... more on MYTravelGuide

Thin walls. I could hear... – Posted 17 Sep 2009

Good

Thin walls. I could hear other people which I usually don't hear in other hotel.“Good hotel for the price. Only catch is that parking isn't included... more on MYTravelGuide

Beautiful, clean and... – Posted 15 Sep 2009

Excellent

Beautiful, clean and conveniently located.Cost of parking.“Awesome place andabove my expectations.”... more on MYTravelGuide

Staff were incredibly... – Posted 13 Apr 2009

Excellent

Staff were incredibly friendly.Had no idea there was a fee to park.“Hotel was awesome. Staff were great. Only complaint for the entire experience was ... more on MYTravelGuide

Great location to where we... – Posted 8 Apr 2009

Excellent

Great location to where we were going.“Good location, clean, staff was friendly, and the beds were very comfortable. We really liked having a small... more on MYTravelGuide

Staff was very helpful in... – Posted 28 Mar 2009

Excellent

Staff was very helpful in providing directions and a particular phone number. Waitress was excellent!The eggs at breakfast were rubbery and the so... more on MYTravelGuide

Looked brand new, easy... – Posted 12 Nov 2008

Excellent

Looked brand new, easy parking acess.Parking cost $16 a night.“Love it, great downtown location close to everything!”... more on MYTravelGuide

Unsatisfactory Fitness Center... – Posted 9 Nov 2008

Horrible

The stationary bike was an off brand that required complex programming that I could not make work.Neither could the engineer.So I moved to a... more on Travelocity

Big room with free WIFI.Bed... – Posted 22 Oct 2008

Okay

Big room with free WIFI.Bed was a little uncomfortable.“It's located across the street from the stadium in which the Cleveland Indians play, so it's... more on MYTravelGuide

poorly trained staff at front ... – Posted 8 Oct 2008

Mediocre

We arrived a few minutes before 3 PM and no room was available. The desk staff held our bags and we went off to the Indian's game and dinner. When we ... more on Travelocity

Location.Parking fees... – Posted 7 Sep 2008

Excellent

Location.Parking fees.“Everything that one would expect for such a hotel.”... more on MYTravelGuide

Clean, comfortable hotel with ... – Posted 1 Sep 2008

Excellent

Clean, comfortable hotel with friendly staff. Close to baseball and basketball stadiums.Business room occupied too often by kids cruising the... more on MYTravelGuide

I liked the fact that it was... – Posted 21 Aug 2008

Good

I liked the fact that it was right across the street from Progressive Field.The bed! Said adjustable but didn't work & $16 additional for parking... more on MYTravelGuide

Quality of the rooms.Limited... – Posted 20 Aug 2008

Excellent

Quality of the rooms.Limited parking spaces.“Room had all the comforts of home, including free Wi-Fi. Breakfast was delicious. Staff was courteous... more on MYTravelGuide

The lady at the front desk... – Posted 6 Aug 2008

Good

The lady at the front desk was very friendly!The fee for parking was quite steep I thought and was not aware of the fee ahead of time.“My husband and ... more on MYTravelGuide

The room was very modern and... – Posted 7 Jul 2008

Excellent

The room was very modern and the bed was very comfy!The bar didn't open until 5pm!“Excellent value, staff at your service was very friendly and... more on MYTravelGuide

It was a great location.The... – Posted 2 Jul 2008

Good

It was a great location.The carpet was sticky, which was absolutely disgusting!“The location was great, for attending the Indian's game, and... more on MYTravelGuide

Great value for the money... – Posted 18 Jun 2008

Excellent

The hotel was clean and modern, two requirements for me to have a pleasant stay. The front desk staff were friendly and helpful. The business center... more on Travelocity

Great location, great price... – Posted 4 Jun 2008

Excellent

Great location, great price and great accommodations.The buffet was a little pricey but not too bad.“I highly recommend this hotel, the building is... more on MYTravelGuide

Very clean and the staff was... – Posted 3 Jun 2008

Excellent

Very clean and the staff was very friendly.“We usually stay at a higher star level. But, for a 3 star hotel, this was very nice. The location was... more on MYTravelGuide

Location relative to the... – Posted 2 Jun 2008

Excellent

Location relative to the Cleveland Indians' baseball park.$16 parking.“If you're in town for a baseball game, this place is literally across the... more on MYTravelGuide

Clean with good eye appeal... – Posted 30 May 2008

Excellent

Clean with good eye appeal.Parking rate. Parked on street.“Clean, attractive, located close to downtown and restaurants.”... more on MYTravelGuide

Location.No car service... – Posted 30 May 2008

Mediocre

Location.No car service available at night.“The hotel was nice, but there were a few things that made our stay less than enjoyable. A car service was ... more on MYTravelGuide

In room refrigerator and... – Posted 26 May 2008

Excellent

In room refrigerator and microwave, good size.Absurdly expensive parking for the area.“A good hybrid business/family hotel. The staff was... more on MYTravelGuide

Convenience.No coffee... – Posted 22 May 2008

Good

Convenience.No coffee available in lobby area.“Rooms were comfortable, clean, friendly staff. Conviently located. Parking available.”... more on MYTravelGuide