||||OK - 7 reviews|
Overall Rating - OK - 7 reviews
The sleep number bed did not work, bed was very uncomfortable. Reported the bed not working, it did not get fixed. A lamp was broken, that got fixed. One morning the towels were not replaced. A box of facial tissue was empty for 3 days and never got replaced. Was not given a refund or discount for our stay due to booking through Kayak. Very disappointing. The JJ Astor restaurant is very expensive and the food wasn't that good. We had a better meal at the Timberlodge Steakhouse for half the price.
They ran out of pillows and were understaffed.
Bad service tiny room