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Room was excellent Bar and restaurant were too expensive. €8 for a half litre of beer and €23 for a breakfast was too much. I paid €23 for an omlette a coffee and an orange juice. Too much.
clean The service at the bar was very slow in fact we ordered 2 coctails on saturday night and even after half an hour we still hadn't got them so we told the girl not to bother and went up to our room. Also refills of coffee, sugar and milk in the room weren't done and the staff explained that they had problems with the mini bar staff
The service from the staff went beyond expectation. All of the staff were professional yet friendly and helpful. A wonderful experience. I enjoyed everything about the Sheraton and will stay there again.
sitting on the terras adjacent a beautiful park for lunch and dinner enjoying light meals during terribly hot summer days.
The front desk staff are really nice, helpful and approachable. A little bit too expensive on little things like small pack of peanuts and beverages which I recon should be free.
Overall an enjoyable stay!
Excellent service and friendly staff Nothing
Everything was fine and the staff very helpfull
They did everything well but the place lacked some warmth and character
discreet ,knowledgable and hospitable staff not enough desert selection for breakfast,(fruits or sweet cakes etc..)
Comfortable, clean , modern, good breakfast. I missed a health spa. I had a small break and wanted to have a massage but could not get it because I needed a 2 hour booking.
the friendliness and helpfulness of the staff. the cleanliness of the hotel. no
Friendly welcome from the staff. I stayed over in a superior room which was comfy, modern and clean. Very good hotel. No free wifi internet access
Everything was of a very high standard and in very good locaion which was ideal for our stay (The Essen Motorshow). The staff were very helpful, the food was very good and we look forward to booking again next year for a larger party. There was one thing.... There is not enough seating in the bar!!
Breakfast and restaurant is better than you can expect.
We got a suite insted of a room for the same price!
The location was very good near to the centre; I like especially the good breakfast. I would have needed another pillow, but there were no extras available.
The staff (at front desk, bar, restaurant) was very friendly and helpful, accomodating and competent. The open showers; the water spills on bathroom floor. Missed an exercise room.
Hotel was nice and clean, breakfast was decent.
The family room was very spacious and even had a small seperate room for our kids. The beds were comfortable with great, fluffy duvets. The bathroom was spacious with a large double sink. The breakfast was delicious with a large selection to choose from.
the hotel has a good location and the staff is very friendly and helpful. the buffet breakfast is really delicious. the room was spacious, but the fortuniture a little old fashioned.
the staffs was effective.
All was exelent. Would have no hesitation in recommending this hotel to anyone.
Very helpful and friendly staff comfortable rooms. Very noisy in the early hours think must be night club near. also thought the breakfast was expensive
room space, cleaness, location, good breakfast buffet a bit old style but ok
Desing and quality were really excellent. The room was confortable and a very good price/quality rapport. Very close to teh city center.
Very central and nearby to location of seminar.
Located conveniently near railway station and city center. Shopping street is just across the corner. Very clean room.
The staff was very friendly and accomodating. The hotel is very nice, inside and out.
The service was excellent, everything you might need or want catered for and the staff were not 'in your face' but making you feel very much at home. Any little problems were resolved quickly and without fuss. The food was wonderful and again, any requests were fulfilled quickly and with no trouble. Staff very friendly and knowledgeable. Most definitely hotel to return to, especially to celebrate special occassions. There is a babysitting service available (extra cost) but unfortunately we were not aware of this in advance otherwise we would have taken our little one too.
The garden and the silence Hotel rooms are not according to my expectations
Nice old-fashioned castle with excellent restaurant At this level of room prices the continental breakfast with additional billing for all extras is petty
excellent and comfortable hotel They did not anounce in advance that their top restaurant was closed for holiday reasons.Only their brasserie:" In der Remise "was open.
friendly staff, great breakfast, spacious rooms, excellent beds traffic noise when opening windows
Noisy street right in front of the hotel.
additional pay for parking; payment for parking only possible with cash
Buffet breakfast was excellent, much better than some more expensive hotels I have stayed in. Rooms were clean. Overall a good experience.
Helpfulness of staff My colleagues and I all had front rooms overlooking the main road and found the traffic noise very very disturbing all night
very smart and efficient staff and a beautiful modern hotel and excellent breakfast buffet
Verry noisy room
Ideally located to access city and businesses in the area, parking the superior room did not have bathrobe nor slippers, I was given a single room in spite of having booked a double room. As a result there was only one duvet and felt cold during the night.
Cleanliness of the room, design, comfortable beds, convenient location, good breakfast Staff checking the mini-bar when the guests are in the room
Great Location, I was attending a fair at Dusseldorf and this provided an excellent base to attend the fair. Very close to the station. Also close to the walking street with plenty of restaurants and shops close by. Would suggest that keep a water kettle in every room. Thats standard now days.
Closeness of Main railway statio, center of the city, very nice and friendly staff, clean and comfort room. All in all very good
not very good service at the restaurant, refused to serve us at 9.30 while it was supposed to be open till 10.00
comfortable bed, close to shopping area and main train station wi fi reception in upper floor was too weak to make a connection, 15 EUR charge for breakfast, per day
Excellent location, close to the train station/metro, shopping, cafes/restaurants. Good breakfast. Clean. Friendly staff.
Staff were efficient and welcoming. Breakfast was excellent. Rooms were light, spacious and airy. Beds were comfortable we were not allowed to use the breakfast area to play games. As a hotel accommodating people during the world's largest games expo this was a serious problem and led to many people shunning the hotel in the evenings to go to (e.g.) the Ibis down the road which did allow this. My room was not cleaned at all one day, despite a 'please make up this room' notice left on door handle.
Excellent location. The room has all the facilities as expected. Breakfast is excluded.
Limited hotel car parking area.
central location On the website, it said there was free internet, which turned out not to be true. After i pointed this out, they changed the web information. Otherwise
spacious room Tv is not big enough, carpet is a little old, should offer different type of pillows
Very good, clean and quiet place for the night, and not far away from Duesseldorf, where the fair K2007 was held at. hotel parking.
Proximity to train station Unfortunately the promximity to the train station which had a lot of undesirables arount it in the evening.
There is no gym
Location was ideal for business and for available restaurants and shops. Also easy access to the train there was an event at the Messe that was loud and lasted until 6 AM
Very Clean....and Quiet It's far from everything!
internet is not good
The location is ideal if you have come to visit the next door exhibition halls. Over all staff was polite and help ful just a five minute walk and you can stroll through shopping street with variety of products.
Near the exibition center, park, and the underground station.
The location to the Messe and the size of the rooms, especially the shower. The front desk staff gave us some bad information upon arrival. Also, there were very few US outlet adapters available.
fantastic friendly staff, so clean hotel nohing
The cleanliness and comfort of the hotel was second to none. The facilities sauna ect where of a very high standard and all the staff throughout the hotel where very kind well mannered and helpful. Nothing
Furniture style The attitude of one receptionist girl
Expensive, especially with breakfast at extra cost. Curtains should have been repaced as they were worn in places.
efficient staff the evening restaurant atmosphere, a bit boring and dull
Staff are well trained and frindly Food at the restaurant is limited to few dishes
Friendly staff, good food
The hotel is exactly next to the shopping center and Limbecker Platz. The parking of the hotel is very convenient. Hotel staff was very friendly. We had a very large room which was very convenient. The shower leaked very much so that you had to use almost all towels for drying up the floor. It is a good hotel and up to the standard of what you can expect of Holiday Inn, but it is definitely not a luxurious design hotel (by the way, that was not how it was promoted, but would have been a nice surprise.)
cleanliness and helpfulness of staff
Friendly staff and nice, spacious rooms with all amenities. Just a couple of minutes away from Limbecker shopping center. How to drive to the hotel parking is somewhat of a puzzle the first time.
Location in the center of Essen and own car parking. Expensive breakfast for 17 euro per person. Within room 201 you can hear cars entering the car park underneath the hotel while lying in bed. Can be disturbing when you try to sleep.
The hotel is nice. Good location and wonderful breakfast. There was a problem with one of the receptionist during the check-in. One of the guests did not come and the reservation of the room (double) was made under his name. The receptionist did not want to give us the room even if we had already paid for it and the other guest was present. They made us waiting until another receptionist came and solved the problem.
Fantastic selection of foods at breakfast. Really exceptional. Low lighting in bar not good for board game playing (we were at a board game convention).
There were 2 of us who had booked 2 seperate rooms but when we arrived we found one of the rooms had been given to an existing guest who wished to stay an extra night that they had not booked for and said we would have to share 1 room between us for 1 of the 3 nights. The hotel were reasonable (but not excessively) in amending our room rate for this but I do find this practice unnaceptable.
Very nice and obliging personnel. Very well. A little bit small for a four stars.
Breakfast was very good. Very friendly staff. Rooms are a bit smal, if you look at the prices.
My son really enjoyed the gym. We were attending Fibo and he liked having a gym available!
hotel services were as expected from the information i got in the internet. the hotel location ism comfort for reaching the dusseldorf messe by car. room is too small for 4 star hotel
cleanliness and very good staff
Location Small room/bed. No bath
The Staff were excellent, helpful and welcoming Only one real public room, which doubled as Bar, Dinning Room and Lounge. The central hall looked beautiful and rather arty but there was was no quiet area to sit and enjoy a coffee
The place is clean and as described on the website, food is just lovely but the staff helpfulness is just extraordinary. Nothing at all; was just sorry to leave the place.
Excellent restaurant with reasonable prices
stylish interior, clean rooms, near to the university hospital
clean and quiet
Very friendly and clean hotel
Quiet and Internet connexion
Nothing special... You have to pay for everything. Internet is 8 euros each hour, free in the lobby but only for 30'.
Very helpful and friendly staff I realise that the hotel was very busy, but the breakfast room was too small for the number of guests. On the last day I could not have breakfast because despite waiting there were no available tables.
It is very clean. The building is too complex. Some rooms are renovated and have nice furniture and others are old. ( In return of the same fee I got a small and old room whereas my father had a big and modern, new one. My room should have been cheaper )
Friendly staff, clean, good breakfast & special game room for Spielmesse guests. There should have been free wireless internet access in the room.
The only one who had free rooms. It was too expencive. I live a lot in simular hotels in Berlin which has a better standard and fare lower prices, even in the high traffic.
every one was courteous and prompt Hotel did not have air conditioner. This is necessary during summer.
Good buffet breakfast, though could be a bit crowded. The Bistro was nice for dinner and good beer. Was a bit of a long walk from the front door to my room.
I was served a bad meal in the restaurant (a lamb dish - the lamb was very old and stale), but the waiter recovered well by taking it away and bringing giving me another choice. I never did get an apology from the Chef about the lamb. I happen to be in the Customer Service and Hospitality business as well.
The game room in 2nd floor was excellent, thank you! One thing that would have made it even better is having the tables waited, even once per hour. Now if you wanted something you had to go down to restaurant yourself.
The Staff promptness & service.
The location to the theater, and the convience to shopping. Did not like the continetal breakfast. They need to add more selections and add childrens highchairs for families traving with small kids
The staff were really professional, friendly, and efficient.
Location, room size
Good breakfast Upon arrival I was provided with an apartment instead of a room. This was in a different buidling. Key issue was that no soap was available and the apartment wasn't heated. When I mentioned this at the reception they replied that they didn't have any rooms available.
A clean and efficient hotel.
What I most like about the hotel is their staff who is friendly and very co-operative.
Complimentary: Water & Some essential toiletries need to provide. In Breakfast I can expect at least one gravy dish. The pillow supplied may hard one will be helpful for some people like me.
5 min walk to shopping area. complimentary breakfast very good, nice staff parking costs
I was only one day.
The very high standard of the decoration and fittings, and the helpfulness of the staff The smallness of the pillows.
The room was clean, comfortable and reasonably priced. It was exactly as described and I was pleasantly surprised. Additionally they coordinated a taxi early in the morning for me. I needed to leave at 7:00 a.m. so I was unable to have breakfast. That wasn't good.
Very friendly persons at the reception. Excellent breakfast, very confortable beds, very clean. Located next to the wood, very quiet. Breakfast with view on the garden, perfect location !
Very good hotel not far from Messe but in pleasantly green and quiet surroundings. Comfortable spacious rooms. Free parking. Breakfast was Ok, but no restaurant for dinner.
Excellent breakfast When I arrived they informed me that I had no reservation. Also there was no receptionist at the front desk, only a phone to call one from another part of the hotel. When I left I paid directly to the hotel by credit card. I assume this is your correct procedure as I would not like to billed twice for the same stay.
Very friendly & helpful staff, lovely breakfast, pleasent location and nice rooms.
We found the hotel superb. Our only disappointment is that we could only stay one night and we didn't get a chance to try the restaurant. We would definitely stay there again.
the restaurant poor facilities in the bathroom
design in general and good food 1. 1 room was requested with 2 single beds... the request was lost 2. I had a nice woolen jumper that i forgot at the bar around 1am friday morning. I had disapeared 7 hours later, even though we were the last ones at the bar...
The hotel was ok, very nice looking and originally furnished and designed. Outstanding restaurant. Nice sauna and pool are. The only negative issue is that I booked a Design room (or Villa I can't remeber) while I got, at the same price, a very standard one old style equipped. Ok anyway but...........................
Quiet and comfortable. Great breakfast and convenient location.
this hotel needs parking
Could not connect to wifi
I attended to the famous iranian signer GOOGOOSH So comfortable
I think the best part of my stay was the friendliness of the hotel staff. In addition, the buffet breakfast was very good. I thought that the price for parking was fairly expensive. A possible suggestion is to maybe have a parking pass for hotel guests that are staying more than one night.
The reception staff were very helpful and courteous. My wife was taken ill and they helped to get help as my German was insufficient. I had trouble connecting to the lobby WiFi with my Mac Book. This took me 30 minuted to sort out with the reception help. In the room there was no problem.
The food was super!, Very nice bar, with good barman and they have a huge collection of whisky
Quality of the room compared to the price (very good), friendly staff, great cocktails!
Comfortable bed plus convenient location and decent breakfast...
good location, reasonable price extra money for breakfast
only the discounted price Actually, it is o.k. staying there in order to save some money but only if you get a discount prie. The design of rooms and the furniture don`t correspond to a 4 star hotel.
the restaurant in basement- goog food! it's really old hotel from 60s
It's location and obliging staff.
The stuff is very polite and considerate.
location is okay... however, I did not like the hotel comfort the value of money I paid...it is old and the service is not great...they had terrible old pillows...
Actually it's design - it is a wonderful example of leftover 70'ies styling that really should be preserved General cleanlinesss - rooms were not 100% clean, also breakfast areas, etc...
Clean hotel with friendly staff
The proximity to the railway station and also to the City Center is good. The room where I stayed did not have AC and it was very difficult to stay during summers. Proper ventilation was not available and hence not a suitable hotel during Summers. AC these days are basic requirements and if such things are not available it should be notified as part of the booking confirmation.
Location was good near train station & underground Noisy at night as in city centre
It was handy for the exhibition centre and the Irish Bar My room was right opposite a night club which was open very very late and the noise was unbaerable which kept me awake most of the night
our stay at the hotel was excellent my party have stayed before and we have never had acomplaint the staff and service is the best.the byrne and moocroft famlies from liverpool.
Excellent help from all the staff. It was very clean and was in a great location. The front desk is staffed 24 hours a day. towels too small.
Friendly and professional staff. Good location if you want to go to the convention center. And great breakfast! Rooms are a bit small
Attended a conference Cleaning staff was too intrusive
Breakfast was good. Even better than expected. Free train offer was helpfull. Lunch box offer when you live the hotel was suprising.
breakfast! I liked everything about the hotel
Very good comfort, location. The staff is friendly and eager to help. Nice breakfast too.
Fantastic breakfast Too small room, but It was OK.
the food was very good staff very nice was very central no
A thoroughly delightful small hotel in the heart of Essen. The staff were superb throughout the duration of my stay. Helpful to the point of producing for me, train times and travel directions to enable me to move around the city and into Gelsenkirchen. If I return to Essen, then I will certainly be staying at the Rheinischer again