Westgate Smoky Mountain Resort - Reviews

Disappointed... – Posted 18 Dec 2010

Horrible

Just stayed 3 nights as a guest of an owner.The staff were very rude from the check-in process to the check-out process.The water park only opened... more on Travelocity

stay 102010... – Posted 12 Sep 2010

Okay

room very small. no maid service. no ice machine, ice had to be purchased.... more on Travelocity

The Worst Place in the... – Posted 7 Apr 2010

Horrible

It is a rip off. The staff is extreamly RUDE unless you buy from them! I have never been to a place that is so money hungry in my life. They wanted us to pay to go swimming in the great indoor pool

horrible... – Posted 5 Jan 2010

Horrible

The rooms were so small you can t turn around ! we put that we had 2 kids and we got one bed and a sleeper sofa that only one person could fit on !!! ... more on Travelocity

Don't go if you don't own...... – Posted 19 Nov 2009

Okay

Everything was fantastic...the people, the rooms but they scheduled an appointment with us and told us it was to show us around. It turned out that... more on Travelocity

Awesome... – Posted 13 Nov 2009

Good

Clean,comfortable,spacious rooms with gorgeous views. Convenient to Gatlinburg and Pigeon Forge. Waterpark is wonderful.Staff friendly other than a... more on Travelocity

Westgate review -4*... – Posted 9 Oct 2009

Mediocre

These are condos and loyalties are to the owners and NOT THE GUESTS. They are guest unfriendly with few amenities. I stood waiting to check in while... more on Travelocity

westgate smokey mountain... – Posted 22 Sep 2009

Good

Beautiful area, beautiful scenery, beautiful log buildings, but the big problem was paper thin walls....You can hear everything...I mean everything...... more on Travelocity

very unhappy... – Posted 1 Sep 2009

Horrible

room was so tiny we only had 1 nite standwe were told we had to buy ice and the fridge was too small to hold the ice if we bought itno outside... more on Travelocity

dont go there.... – Posted 30 Jul 2009

Horrible

check in is at 4pm and out is 10am , we had no coffie in room , we where told we have to go get it our self, had to pay for y fi , and kids where not ... more on Travelocity

WONDERFUL... – Posted 26 Jun 2009

Excellent

Great staff, wonderful place to stay with or without kids.VERY nice....... more on Travelocity

with issues... – Posted 15 Jun 2009

Okay

visited this resort june 6-june12 2009. check in was fairly slow with new trainees on the desk. the rooms were very nice but lacking updated flat... more on Travelocity

joyous stay... – Posted 18 May 2009

Excellent

just left there. it was beautiful. we never got pressured to buy at all. the grounds were gorgeous, i didnt want to leave. Our suite was beautiful... more on Travelocity

Beautiful, but not perfect... – Posted 3 May 2009

Good

We went here on our honeymoon, loved what we got, loved the studio and the kitchenette. However, got very ticked by the end - we were never told on... more on Travelocity

glad i did... – Posted 19 Apr 2009

Excellent

I weighed my concerns about noise, not easy to get around and pressure to buy timeshare.but i chose to book a night at this hotel anyway. i'm glad i... more on Travelocity

Disappointing... – Posted 18 Dec 2008

Mediocre

We called one hour prior to our arrival to ensure that the unit was still correct. We'd paid for and been promised a one bedroom with a balcony and a ... more on Travelocity

WESTGATE RESORT IN THE SMOKY... – Posted 21 Oct 2008

Excellent

A very beautiful resort( loveit in tenn.)We have been going there for three years the second week in Oct .for a week stay. The resort is vey nice and ... more on Travelocity

Good Location Weak Everything ... – Posted 10 Oct 2008

Mediocre

Besides the location I don't have any good things to say about the hotel. It was overpriced for sure. This hotel should be in the $80 - $90 range at... more on Travelocity

Mixed review... – Posted 5 Sep 2008

Okay

A decent place to stay close to both Gatlinburg and Pigeon Forge attractions. The rooms were very nice and clean however not much privacy, it's more... more on Travelocity

Great value and location in... – Posted 9 Jul 2008

Good

This was my second trip to Gatlinburg, TN. I went with my boyfriend and we had a great time in Gatlinburg and our stay at this hotel was also great.... more on Travelocity

Terrible Customer Service... – Posted 8 Jul 2008

Mediocre

My husband and I stayed here for our sons wedding on the 4th of July weekend. When we got there it was about 2pm and they told us check in was not... more on Travelocity

Wonderful experience... – Posted 8 Jun 2008

Good

As part of a family excursion and being a tourist from South Africa, what a grat surprise. US Citizens are blessed with these faciklities. We look... more on Travelocity

Wonderful Experience... – Posted 29 May 2008

Excellent

I booked this hotel online, and was not sure what I would get, but the result was great! The hotel is in a great location with easy access to both... more on Travelocity