The New Inn Hotel is situated in the heart of Gloucester and dates back to the 14th-century, it is considered to be the finest medieval galleried inn in Britain and has been beautifully restored and refurbished. There are 33 ensuite rooms featuring exposed beams & original features, TV and tea and coffee making facilities. The Grill Restaurant serves a carvery and British menu in charming surroundings. There are 4 bars, including the award-winning Real Ale Bar, offering up to 12 cask ales. There is also a coffee shop serving homemade cakes and speciality teas. This historical building was used by pilgrims visiting Gloucester Cathedral, which is just 300 metres away. East Gate Shopping Centre is just 2 minutes walk away, and Gloucester Railway Station is a 5-minute walk. Cheltenham is less than 10 miles away and Cotswold villages surround the area.
Easy Going friendly atmosphere
The warmth and comfort of the bedroom
Had I had a problem with stairs I would have been distressed, and the noise from the bar and club went on rather late.
Nothing. Glad to get away.
This was a nightmare experience from start to finish. Thanks to its location in the middle of a pedestrian precinct, it took me over an hour of circling the ring road in rush hour to find a way of getting my car to the well-concealed NCP car park closest to it. When I did arrive, the reception was locked, so I had to go to the bar to find any staff. The bar was so thick with tobacco smoke as to be absolutely intolerable. This must be a serious health hazard, and all I can say to the majority 77% of the population who do not smoke is that they should steer well clear of this place until smoking in public places is legally banned in July. A barman unlocked the reception in an attemp to check me in, but had no idea how to access the computerised booking system or a fax which had been sent for me. Eventually another staff member managed to do this, then demanded advance payment for the room and informed me that I could not charge meals or drinks to the room, and would have to pay separately for them. On departure the next morning, the reception was again locked, and it was only because I happened to bump into a passing staff member that I was able to return my key. This hotel has no understanding of the concept of customer service, and I will certainly not stay there again.