The location of the hotel.
There was a moist smell (Fungus kind of smell, like clothes that were not dried properly) in our room. But we managed to change for another better room.
The Hotel was well located. The rooms were decent. The House Keeping was helpful (just about)
The reception staff was not well trained and the Bell Boy was definately not up to any standards. We had to bring down our own luggage to check out and also load it into a car ourselves as they were short of people I guess.
The staff are very efficient and friendly. The rooms are in good order. Convenient location.