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6 locations in Mount Washington
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Reviews
10.0 Wonderful
Nov 2020
Pros:
The staff was friendly and the whole experience was quick and easy.2.0 Poor
Jul 2020
Pros:
They had no cars available and didn't notify me in advance.8.0 Very Good
Apr 2020
Cons:
Just be careful Enterprise likes to use scare tactic marketing with insurance. Require insurance card and an up front 150-209$ deposit. Which they hold for 72 hours after returning car10.0 Wonderful
Dec 2019
Pros:
Friendly staff, provided free upgrade, and drop off after returning the carCons:
Location of store is slightly less convenient from downtown but still offered great value2.0 Poor
Jul 2019
Pros:
NothingCons:
The rental wasn’t even at BWI, I had to get a can 40 minutes to the location. Only to find out they don’t take debit card. I was stuck in a bad neighborhood with no rental car4.4 Mediocre
Jul 2019
Pros:
Drop off was easy.Cons:
Look closely at the details for drop off. To receive the rate I had to drop the car off 15 miles away from the airport. The rate that was quoted was still never accepted. I ended up paying $60 more than my reservation.2 locations in Mount Washington
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Reviews
8.0 Very Good
Jan 2022
10.0 Wonderful
Jan 2022
4.0 Mediocre
Sept 2020
Pros:
The people are very friendly.Cons:
I had to wait over one hour forty minutes them to get the car. Which made me three hours late for work.2.0 Poor
Sept 2020
Pros:
When we arrived there was no one at the counter. After waiting ten minutes, the agent came and was downright rude. Although we had booked the car in advance she claimed there were no cars on the lot for us to take. We were left stranded without transportation. I was highly disappointed at how we were treated and would not recomend using them. Additionally, I had purchased an insurance policy with the car and only the car rental was canceled not the insurace I booked. I would like a refund for my insurance.Cons:
Don’t use them you will be disapointed2.0 Poor
Jun 2018
Cons:
I went to the location - and it didn't exist!!!! I tried calling, no answer. Checked at two local businesses - and they said that it was gone. The concierge at my hotel told me it closed two months ago.10.0 Wonderful
Sept 2017
Cons:
Long waiting for car pick up time.more than an hour.One location in Mount Washington
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Reviews
4.0 Mediocre
Apr 2024
2.0 Poor
May 2021
Cons:
Booked car could not be pick up at the airport10.0 Wonderful
Nov 2020
Pros:
Great rental. Courteous staff. Even got an upgrade.Cons:
Nothing. Everything was good.3.2 Poor
Jan 2020
Pros:
Nothing. I just meet a fraudulent agent. I reserved everything online, and I bought full coverage as well. When I arrived at NextCar agent at Liberty road, Baltimore, the person told me that we can not give you the car unless you buy our personal full coverage ( the value was twice the typical one near 25$/day). They told me that I have to cancel the ones that I bought online. Officially they had no commitment to my online reservation.4.0 Mediocre
Jul 2019
Cons:
Was not good customer service I didn’t not even have a car I didn’t rent it they told me I didn’t reserve their at all and I was very upset2.0 Poor
Sept 2018
Pros:
Absolutely NOTHINGCons:
Total Rip-off Waited for 2 hours then had to cancel because they wanted more money for made up charges. Pathetic Customer ServiceOne location in Mount Washington
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Reviews
2.0 Poor
Jun 2016
Pros:
Nothing to like in this placeCons:
The cars are Filthy inside out. they don't take time to clean them, i had to change 3 cars to finally agree on one. the first one had a bold tires, the second one had scratches all over the car but you can't determine the damages as the body is dirty. the last one was OK with a bad tire sensor that kept displaying an error every time you start the car plus a change oil message that kept prompting. If i have time i would report them to the BBB. Not worth the money i paid. VERY disappointing that kayak list them on their website. i use to trust kayak!4.0 Mediocre
May 2016
Pros:
The car was decent but smelled funny, change the oil light was on.Cons:
Service was terrible, was promised unlimited miles before booking but it wasnt true, they said faster checkout with a major credit card but still had to jump through many loops to prove I had my own insurance even after acknowledging that my credit card would cover me, a way for them to try and sell me unnecessary add ons. Tried to explain it to the associate but she shrugged me off telling me it's policy, false advertising is what it is.3.6 Poor
Apr 2016
Pros:
The car worked.Cons:
They were rude when we picked up the car, they were incredibly rude when calling our insurance provider, whom we know personally. They were incredibly vague about the drop-off policy and threatened an abandonment fee when I even brought it up. I called corporate to resolve the issue and the people I spoke to, serveral people, we're even more rude, dismissive, and insulting. I was out in hold mid-sentence and transferred without any notification to the stor, which had no idea why I'd been transferred. I completely regret using them. The car had an air freshener hanging from the nirror, but still smelled.2.0 Poor
Mar 2016
Cons:
The facility was not at the airport. The facility was closed before I was even reasonably able to travel the 30 minutes from the airport to get there. They transfer you to their "sister" company at the airport and apply "airport" fees to hike up your reservation. They steal your money with a smile on their face.Yes. Based on our information, HERTZ in West Baltimore is the cheapest car hire location in Baltimore. It is located at 7416 New Ridge Road.
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