Universal's Loews Portofino Bay Hotel - Reviews

NOT pet friendly, not... – Posted 3 Apr 2012

Horrible

Horrible customer service. NOT pet friendly. Doesn't follow the law. Lowes Hotels is NOT petfriendly; they committed to take care of a group of colony cats who were neutered, spayed and vaccinated and

Nice amenities, we ate at 2... – Posted 1 Jan 2012

Excellent

Nice amenities, we ate at 2 of the on site restaurants and they were both good. It was convenient to City Walk and Universal. I thought the bed was... more on MYTravelGuide

Hopefully it will get back to ... – Posted 30 Aug 2011

Okay

I have been an annual passholder to universal studios for the last 8 years and have stayed at the Portofino all of my visits.My last visit was in May ... more on Travelocity

Amazing Service... – Posted 21 Aug 2011

Excellent

Front desk made an error and quickly corrected it. Was guaranteed a sleeper sofa room but upon arrival did not have. Gave us a free roll away bed for length of stay.

Comfortable beds, convenient... – Posted 31 May 2011

Excellent

Comfortable beds, convenient location to area attractions, beautiful Italian environment, best is Universal Studios park access perks, wide selection ... more on MYTravelGuide

Not what you pay for... – Posted 8 Mar 2011

Mediocre

My BFF and I wanted to go have a weekend getaway just girls. It was her birthday. We stayed at this hotel. I booked a garden view room.We ended up on ... more on Travelocity

Our favorite hotel EVER!!... – Posted 27 Jan 2011

Excellent

We went to Portofino after previously staying at the Hard Rock because we got a better deal and wow we were so amazed. Where do I start- the rooms... more on Travelocity

Will never be back... – Posted 21 Dec 2010

Mediocre

We stayed at Portofino Bay Hotel December 18 - 21, 2010, a very busy time of year.My husband and I take our kids (12 and 8) to Orlando every... more on Travelocity

Our two days at Portofino Bay... – Posted 17 Nov 2010

Excellent

We loved the hotel, everyone was very polite and we had a lovely room.We decided the next time we come there, we will just stay there rather than go... more on Travelocity

A Taste of Italy... – Posted 26 Oct 2010

Excellent

The Portofino is a perfect location if you are visiting the Universal Parks.It has an upscale ambiance and definitely gives you a chance to refresh... more on Travelocity

Loved it... – Posted 22 Oct 2010

Excellent

Wonderful integration of theme and services.Great pool, dining, and location.... more on Travelocity

Beautiful hotel!... – Posted 19 Oct 2010

Excellent

This hotel is amazing - the rooms are gorgeous, the ambiance is so romantic - you feel like you are in Italy.The staff is superb and the convenience... more on Travelocity

Nice Hotel!... – Posted 29 Sep 2010

Excellent

Universal property with good access to the parks via water taxi, walking or rickshaw.On property dining option good - low to high end dining options... more on Travelocity

Wow!... – Posted 27 Sep 2010

Good

I'm not an Orlando person, but I stayed at Portofino for a conference and I have to say that I was impressed.Beautiful setting (yes, in central... more on IgoUgo

A piece of Italy in Orlando... – Posted 24 Sep 2010

Good

Good service, spacious rooms, great plaza (piazza!) on the Laguna, a good choice of restaurants anda great location (if you are a Universal fan)... more on IgoUgo

Promise not fulfilled... – Posted 26 Nov 2009

Good

This hotel was excellent as far as location and proximaty to the parks and City Walk. However, check in was awful as 1 person was attempting to check ... more on Travelocity

I Love This Hotel!... – Posted 16 Aug 2009

Excellent

This is my favorite hotel at Universal. I live about 19 miles away but when I want a break from the kids, this is where I go. When I get to my room... more on Travelocity

Great stay... – Posted 25 Jun 2009

Excellent

This is the second time we stayed at the hotel. Staff and food were great. Their express pass system at the park meant we never waited more than 10... more on Travelocity

great hotel...new traditional ... – Posted 12 May 2009

Excellent

My teenage daughter went here a few years ago with her friend's family and LOVED it. So the next summer we decided to take a family trip to Universal ... more on Travelocity

The Portofino Bay Hotel: A... – Posted 15 Apr 2009

Mediocre

The Portofino Bay Resort is Universal Orlando's signature resort.It's the place to find La Dolce Vita, or "The Sweet Life" on your Universal Orlando... more on IgoUgo

Awesome Vacation... – Posted 8 Apr 2009

Excellent

The hotel was wonderful.There were several restaurants at the resort and 3 beautiful pools.It was a nice relaxing time and I would definitely stay... more on Travelocity

Beautiful Place - Service... – Posted 22 Oct 2008

Okay

upon arrival bellman took luggage and disapeared! It took 4 phone calls and over 2 hours to locate luggage. Finlly at 2AM, I went to lobby and found... more on Travelocity

Beyond Expectations... – Posted 27 Aug 2008

Excellent

This was the best hotel that we have ever stayed in.The hotel was clean and beautifully kept.The staff was very friendly and responded to any request ... more on Travelocity

The hotel was great. Even... – Posted 11 Jun 2008

Excellent

The hotel was great. Even though i stayed for only 1 night it was awesome. I love the room key being a fast pass. The hotel all around is... more on IgoUgo

The hotel is great from the... – Posted 11 Jun 2008

Good

The hotel is great from the food to the express it was awesome. The only hing that needs improvement is the beds in all of the rooms the mattreses... more on IgoUgo

Great Family place... – Posted 8 May 2008

Excellent

We have two children Age 11 and 7. The family pool and slide were great. Staff was friendly. Upon checking in they had us in a room with a bay view... more on Travelocity