Would you like to save as your currency permanently or for this visit only?
I liked the rooms, restaurants, pool area. Service in the pool area, difficulties in payments with foreign credit cards, miss information in front desk, communication between the workers from shift to shift was poor, airplane noise time to time was too loud.
The service at the 10th floor. They did not keep the standard of the food service the same in their buffet . I would rate them at most a 3.5 Also when I was upgraded my room they told me and gave me a sheet of paper telling me I can stay until 4pm. Next day ,but they reneged and extended my stay until 1 pm.
Breakfast is always grand in this property I was checked in to a room with multiple problems namely: lighting was not working, AC was not working, the bathroom and the room itself have foul stench, carpet was dirty and the balcony has not been swept for a while. I had to call at least 7x to speak with the manager and wait 3 hours to be moved to a new room. When I asked if I was given a deluxe room the response I received was more infuriating, it was a blunt NO. I was given a standard room and my deluxe room was given to someone else. When the manager realized that she could not convince me to stay in a dirty room she finally decided to change my room. I am a frequent stayer since 2013 but due to this unforgettable experience I will not be coming back.
As an experienced traveller, the minute I stepped foot in Sofitel Plaza hotel, another chapter was added to my worldly experience. The lovely flowers display at the foyer added an elegant touch to the entrance. The spacious and comfortable room has a delightful view and room service was impeccable. The breakfast offered a wide selection of international cuisines which were both tempting and delicious. Last but not least, the comfortable chairs in the garden which pampered the guests to no end. A job well done and I thank you for a most enjoyable stay.
Sunset at Manila Bay is awesome, you don't need to get out of the place to experience. Staff very friendly and attentive. Will stay again.
The service was beyond attentive. As an example, we didn't just lie bedside the excellent pool... We were constantly served besides this pool, and often with freebies.
classy hotel nice pool beautiful sunsets and view quiet beautiful grounds lots of service people around car service central location pharmacy clinic lots of security 110 and 220v power outlets in room food samples brought to the pool at certain times complimentary bottled water hammocks lounge chairs have cushions common space air conditioning is very cold, had to leave the sports bar because it was so cold (wearing jeans and a long sleeve t-shirt) buffet is ridiculously overpriced for the quality $65 USD per person dinner Thursdays sports bar is overpriced $35 USD for 2 hot chocolates, a small crappy pizza, and mozza sticks mozza sticks were not breaded but wrapped in spring roll wrappers and greasy pizza ordered was not good and the order was wrong sports bar took 10 mins to order and 30 mins to make pizza and mozza sticks does not allow outside food to be delivered to the hotel pool is freezing cold water slides were under maintenance reception does not respond to email entirely, whenever I emailed them before arriving they would respond to part of the email but I would have to email again to get a response for the rest cannot control balcony light no chairs on balcony shower cold water would cut out every few minutes so the water was scalding hot flowers on balcony not watered, dying mold in shower grout needs to be scrubbed/bleached bathrooms are too dark, need a lighted mirror
for some reason, the bathroom shower was not designed to stop the water from spilling out. hard to keep the floor dry.
The tennis court, the pool, newer building, everything seemd to work well. Live band at night. You cant walk into metro manila like at other hotels, this can be good or bad depending on what you want to do. This is a non factor i think if you were with a family. Hot water took a long time to get hot.
Staff is very courteous and helpful. Very clean rooms and facilities. Comfortable bed. On site restaurant is good. Close to everything - airport (NAIA) and shopping (Mall of Asia).
Great value for the price. Breakfast is actually more of a brunch buffet. Many choices. Water pressure was excellent. Amenities such as the gym and pool were enjoyable. Double occupancy room may be tight for American travelers; opt for a single bed room instead.
The room is super clean. I love the rain shower, the bed, Pillows, lobby, staff. Checking in is terrible, they need more staff or work a lil more organized and faster. Pool is too crowded and small. Bathroom door was built in the wrong side of the room.
The breakfast buffet was stellar. One of the best I've ever had.
Pool area and the one staff member there was nice. Oh, and the food was top notch. Aside from that, and the facility, I was not impressed. Mostly just frustrating. They told us "no" way too many times for any place in the hospitality industry. To be fair, we're not that needy. They're just a bit too strict for their own good. For one, they refused to give us free wifi access until we had reluctantly signed up to be part of the Hilton rewards club. Also, if you like to enjoy the occasional smoke, this place is similar to a hospital in that you will be told to move elsewhere if you're not in the one place they allow smoking.
We're world travelers and I must say Conrad is one of the nicest hotels we stayed at.
great. No complaints. Highly recommend this place. Top quality Nothing. Perfect. I will stay here again.
I liked the behavior of the personnel and the trade off value for money. I had bad surprise to detect on the invoice that in one day the breakfast was charged twice!
The friendly staff that are ever helpful.
The staff service was excellent and beat all the hotels that I stayed in Guangzdong South China, Hongkong, and Singapore. Rooms were very neat and tidy and comfortable to stay with free internet connection. Food served needs to give a bit more variation and choise. Inhouse movies could be shown free like what they do in HKong and Taiwan.
Staff were very professional and very alert to all my needs.
Great hotel! Located in a compound so you feel very safe and you don't hear the traffic from the street. Nicely renovated with a modern look. Apparently, this was owned by a wealthy chinese family back in the day and they renovated for hotel use. Very nice architecture. Also very close to Mall of Asia and surrounding casinos and restaurants in the Pasay neighborhood. Only one entrance to all the rooms from the main area. 4 houses situated in tandem and our room was located in the 3rd house. Since there was only one entrance, the walk to the main gate of the compound made it twice as far. I only stayed a night, so it wasn't terribly inconvenient, but if I was staying a few days or weeks, it would probably get old quick.
Lobby and reception 1. Pathetic rooms. Old rooms stink like dead animals. Bathrooms are small and badly lit. 2. Staff was even worse. Checked into room no. 1112 which was smelling like a dead mice. Complained took 30 minutes to respond and then offered me another room which was even worse, then moved me into a room which was like a hole in the wall on the 15th floor. The duty manager was rude and just kept saying due to renovation there is smell and that i booked a delux room hence i get a smelly room. And believe me i not a very finicky guy. 3. I would say this hotel for its lobby reception security and breakfast at best qualifies to be a 3.5 star.
The Staff were friendly and tried extremely hard to help The hotel was a little tired and the none smoking room smelt of tobacco
The hotel was clean and the employees were warm. I wish salmon was served during breakfast.Overall our stay was great, the taxes at the restauarant wereridiculous. What was a 12% tax for at the restaraunt.. Extreme Taxes.
The rooms are big and the housekeeping is very quick to do their daily cleanings. The staff is friendly and the overall experience is very pleasant. For such a nice hotel and the amount you pay, they charge a lot for additional services. For instance, they don't even provide you with free wifi in the rooms! And for a 15-30 minute transport from the airport, they charge a ridiculous amount!
Convenience. Room smelled musty on night of arrival.
The room Everything was perfect
Staff were very professional, super attentive and courteous. Nice, clean & comfortable bed. I appreciate the extensive amenities: complimentary bottled water, amenities, bath robes, & slippers. Cold centralized air-conditioning throughout the hotel. We were given a room on the 3rd floor that has a balcony facing the eaves of the roof of an adjacent building, therefore no view except for that ugly roof and the sky. They offered to move us but the only alternative is a smoking room at a higher floor.
My room No
Spacious rooms, courteous staff & location They has a party at the lobby of the hotel for some hours and this caused inconvenience on the part of the hotel guests.
The rooms were very nice!! Midas Cafe undercooked the meat and I got sick...
The staff provided a friendly refuge after a long flight. I needed a nice place to clean up and get some rest they did well. My stay was too short
Big rooms and good service. Hotel has some amenities still under construction.
Close to airport and fairly close to Mall of Asia. Free shuttle there a plus, but taxi so cheap, ehh. If u gamble or need the Japanese Embassy, this is your place. Hotel Needs updating, furniture was a joke, bathroom tiles had mold. Not the star rating I expected.
Nice clean newer hotel! Like most hotels in Manila Area , they are starting to charge a premium like they are New York or Paris ect! It's still the Philippines but poeple are coming and paying these prices so I really can't blame them! I just don't see it, coming here the last 15yrs! the traffic is impossible, so plan on walking!
This hotel had everything the location was perfect about a 20 min drive to the mall of asia but also right across from greenbelt mall. Ab
Location, location, location Rooms need to be updated
No early check-in. No late check out. Breakfast for 1 despite it being a double room. Room requests for double beds not accommodated. Overall, pleasant staff, albeit highly ineffective.
Convenience w Wi-fi is weak
Closeness to all shops and places to eat Noisy day construction after a late night event I wanted to sleep but couldn't because of heavy noises next door. Although it's posted I did not realize how bad it was. Pool was closed too
Great place to stay. No problems
I had forgotten to pack my running T-shirt and shorts when i checked out. I only realised when i was already in a cab to another city. I called the hotel and told them that I had forgotten the T-shirt and shorts and if they could kindly keep it for me as I was coming back to Makati a few days later. When I went to collect my T-shirt and shorts, they were washed and nicely folded and packed for me. This was definitely a gesture that was not expected and a welcome surprise. Thank you New World Makati!
Location to restaurants and shopping was excellent. The newly renovated room was equipped with modern furnishings. I really enjoyed strong water pressure of the shower! The staff was attentive and courteous to your needs. The room's electrical power outlets weren't working properly. The light dimming switches were confusing to use. I had just a "lemon room" of all rooms. The sound of construction due to the hotel's room renovation project can be heard throughout the day.
Excellent service and very well maintained hotel. Great location next to shopping and restaurants at Greenbelt and Glorietta malls. Minor quibble, but noticed that the showers did not seem quite scrubbed down at the creases. so you can start to see the age. Not quite mildew, but the only thing that keeps it from being perfect.
Location; positive attitude of staff. Way over priced. Dusit Thani is much better for less money.
Very clean room and the location is great for shopping, dinning and nightlife.
Lobby, orchestra and staff.
The Peninsula is the best hotel in Manilia as far as I'm concerned
Breakfast was lovely. The variety of food available was good for all meals. The gym is excellent. Room was a good size and the bed was comfortable. The bathroom was very nice and there was a nightlight, a nice touch all too often neglected. It's a very nice hotel and I would go back! But.... WIFI access ends the moment you check out. Immediately. Which means that even if you check out at 9am and could have checked out at noon, no wifi for you as of 9am. Hopefully you don't have to call a cab or write a memo. Perhaps you were thinking of a leisurely breakfast in the lobby after checking out while reading the paper online. Nope. In 2015, when you pretty much assume that internet access is available for a reasonable amount of time, that's a pretty strong negative. The staff was far too eager to serve and frankly, a bit overbearing. The first day, I had two members of staff burst into my room while I was in the bathroom (pretty bad luck, I suppose), one without knocking, the other with just a cursory knock and a half second wait. I learned to lock and chain the door and put on the DND light right away. Once I forgot the DND light but locked the door... Ooops! So while I was taking a nap, I got someone knocking at the door for 2 minutes till I got up so they could give me bottles of water. Eating in one of the restaurants requires that you keep a tight grip on your plate or glass if you are having a leisurely meal... a waiter is likely to swoop down and take it away before you can say a word, if they feel you are done, whether at breakfast, lunch, or dinner. While eating, one waiter after another will come over to ensue that you are enjoying your meal, interrupting a quiet evening, over and over again. The service has good intentions, but really needs to back off a bit.
The lobby is very nice. Nice room and room service, it's up to a 5 star standard. Why the staff cannot get me a taxi when I need to go to airport ? Asked me to use Uber and which I did. However, I am from United States and Philippines not accepting my form of payment and not able to request one. The staff suggest we just stand there and wait until a taxi come by.. end up I followed up myself after 20 minutes of wait; going back to concierge and ask them to grab me a local Uber... waited for another 20 minutes to catch one...cannot believed peninsula is so behind at this area !!
1. Location in bustling Makati 2. Festive and Grand Lobby 3. Breakfast Buffet was top notch 4. Responsive and Pleasent Service 1. Room was old, small and not super comfortable 2. Weak Wi-fi in rooms 3. Expensive room service, restaurants and laundry options
Hotel lobby and restaurant interior is impeccable. Staff was extremely friendly and attentive to my needs. Location is not quite convenient for shopping. Hotel is located across the shopping centers, but crossing the busy streets of Manila. is not for the faint of heart. I ended up writing a cab. The taxi drivers were fine with the short distance.
wonderful classic luxury hotel but with a cut above in professionalism and warmth of staff. lovely! highly recommended--
The staff address you by name and give very personal attention. Hotel is gorgeous and well located.
We stayed for 1 night so we could be closer to the airport for the following day's early flight. Location is great and the amenities are great. Love that we were entertained at the casino.
Great casino ambiance and professional staff, nice, safe and comfortable rooms and amenities. Convenient free enter net wi fi and free shuttle service from and to the mall and other destinations The SPA is nice but massage service is way over priced . The TV channels had a problem which was not fixed during my 2 stays in a period of 6 days then my other stay for 2 days 12 days later
The room was spacious ,very clean ,the service was impeccable ,everything in the hotel was well done . Nothing.
Hotel staff were very courteous, responsive and helpful, no hidden fees all upfront, amenities are excellent and location is very convenient. Breakfast was always sumptuous and lounge has breathtaking views. Simply a welcome retreat after office hours with really beautiful views of the city. Beds were always well prepared. Hotel offered free parking for one car (not valet). Room came with free papers daily. Hotel's location is also in the red light district with lots of beggars and street urchins, street is a main thoroughfare and can be at times difficult for those who drive. Hotel is a bit old with carpets needing a complete overhaul or detailed steaming, beware of short shorts in the lounge; they will turned you away if you're Filipino. Hate to say it but feels like a bit of a whorehouse at times with local girls swarming a bit older foreign male. I could be wrong of course but you be the judge.
Staff were exceptionally friendly & helpful Location, though central, was adjacent to mix of the destitute/slums & consequently much begging. That said, old Manila is mostly a mix of this no matter where u go.
Awesome customer service! Rooms were cold, no heaters
The friendly staff and the nice view over the town at the breakfast room. (top floor / 23rd level.) The unfortunate thing is the area the hotel is situated. Walking outside the hotel brings you right in the middel of the "red-light" district.
The location. The non managerial staff were very courteous and helpful. The. Reservations made was not I wanted, I wanted two beds. They gave me a? Queen bed and a trundle bed
Good staff Dirty room - stained carpets and furniture, cracked marble. I reserved an upper floor room but they lied saying no upper floors were available. This hotel is run by scammers. All the things inside the hotel are extremely expensive. They charge US$10-15 for mini bar drinks plus VAT etc. Internet was $27 for 24 hours -- even 4 seasons doesn't charge that! They rip you off every chance they get.
I like themost How they r Friendly and the Hospitality is just great Overall, I would say it was really excellent time I have spent there.
The service and comfort was would you can expect in a 5* hotel. The actual rate charged was higher than initially confirmed, due to local taxes and service charges.
Friendly, courteous and helpful staff. Rooms were clean and very comfortable. If you're lucky, you get a room with a nice view of the bay like we did. Also, nice pool area and gym. The breakfast was wonderful! Diverse international food to satisfy all cravings. The view from the dining room was great. There's even a garden area should you prefer to dine al fresco. Convenient location. Relatively close to the airport and to many tourist sites. Only a block away from Robinsons mall. Although the immediate area around the hotel seemed pretty safe, a little further afield and you get to see the nitty gritty of Manila. I still felt safe, but you have to be smart.
Staff was very friendly. Rooms are nice and clean. My stay was very comfortable.
Brand new hotel
I was able to do early check in and late check out with no hassle. Also, left my baggage for a couple of days with no problem as well. Hotel amenities were great. Great location if your want to be near the airport and MOA.
really nice breakfast small pool than in the picture
Everything is highly appreciated. From the satff, toom ambiance and entertainment( casino) Lucky day for us!
location-view front desk staff need more traning
I liked the pool view I liked the dinning facilities and breakfast Like the lounge and casino I like the security staff was king and helpful and understanding The children running the streets and dirty begging
No, I don't like it. It was a little bit old and looks a bit dirty for vacation.
Room is clean, Gym is decent., food good. In spite of booking and being given a "non-smoking room", the room still smelled smoked in. I think it is their ventilation system. If you are a smoker, the hotel is fine. If the smell of smoke bothers you then I would not recommend it.
nice hotel but very expensive ....... to expensive and bad location....
Courteous staff who are always ready to attend to your needs with a big smile. Great location to reach different points in Metro Manila if you hate traffic. It's a great deal for the money. You can't beat the variety of excellent Chinese food offerings at Li Li. The Market Place Restaurant has the most extensive menu for brunch from Pilipino, Chinese, Korean, Japanese, European or continental fare. Non that I could think off.
the location and casino are what makes this hotel interesting to me. booking took ages to come through. Prices are exaggerated during peaks.
about the nicest rooms and facilities you're going to find in Manila The swimming pool area was noisy due to nearby air conditioning motors. It was a significant distration
place had good ambience . some of the staff were not as helpful as other similar hotels in area
Staff at check-in and at the Market cafe not highly professional, making mistake in billing on breakfast.