|General||24 hour front desk, ATM on-site, Air-conditioned, Bar/Lounge, Coffee shop, Cribs available, Express check out, Gay friendly, Gift shop, Laundry facilities, No smoking, Non-smoking rooms available, Parking (surcharge), Restaurant, Room service, Safe, Storage available, Wheelchair accessible|
|Services||A/V equipment hire, Airport shuttle (surcharge), Beauty salon, Business centre, Concierge service, Currency exchange on-site, Laundry service, Meeting/Banquet facilities, Wedding services|
|Internet||Internet, WiFi (free)|
|Policy||Pets not allowed||Landmarks||
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Excellent, 1,439 reviews across the web
|Hotel||Hotel is great. 82% satisfied guests.|
|Service||95% found the |
|Room Size||71% thought |
|Price||Price is reasonable. 71% positive comments.|
|Reception||73% said the |
|Room Cleanliness||Only 61% said |
|Old/New Facilities||58% thought the |
|Bathroom Size||63% |
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Location, Location, Location
Weren't prepared for our arrival, 45 minutes AFTER they promised we could check in.Overall a nice stay, but didn't match my expectations of a 4 star hotel in Rittenhouse.
Location. Clean. Modern.
It took 5-10mins before the water would get hot each time. This was a true waste of water and my time to have to wait 5-10mins before taking a shower. I was only on the 4th floor of a building that was over 10. front desk knew of the issue.I would have gave this hotel 10 out of 10 stars if it was not for the water issue. Waste of time and water each time you needed hot water. if they get this issue fixed it is a really nice hotel in a great location.
Has a wonderful fitness facility. Great location.
The quality of in room coffee is poor. Did not receive my wake-up call.A nice place in a great location. Paper delivered in the morning although coffee in the room is not very good. Quiet room, decent size. Beautyrest bed, quite firm. One of the best diners in the city across the street, Little Pete's.
Staff and locationGreat hotel and location. Very close to shopping and restaurants of various foods. Rittenhouse park is a block away. Love park was several but once you started walking it you were there in no time. There was a Christmas village setup there, very cute and quaint. Staff was very helpful in everything we needed or asked about. (hint: ask for a car service if going to the airport, they charge $5 more than a cab and much better experience all around. A staff member mentioned it and booked it all for us (2 adults, 1 child) to go to the airport at 430am!) We were on the 10th floor so road noise wasn't a problem. The hotel is now finished with its renovations and is beautiful. The only negative we had was in the bathroom. Everything was clean except for the toilet seat. It was gross and I had to clean it myself. Not the biggest deal, people make mistakes and miss things. We were there for 4 nights and I didn't request a new room and I would definitely stay...
The room had a Philadelphia feel. Pictures of the skyline, Liberty bell, Flyers, etc. really made me feel like I was in Philadelphia. The staff was extremely friendly and welcoming.
The bathroom was small and very tight, but everything else made up for this.This is one of the best hotel experiences that I have ever had. From the the extremely friendly staff to the beautiful room that made me feel like I was in Philadelphia.
It was a great location
Staff was not very friendly. Hotel was not a 4 star as advertised. Might be 2.5-3 starThe room was clean and a decent size. Toilet was really loud. I has my laptop computer stolen from the room right after we checked out. It was left under the bed. Very shortly after check out and the room was not 'cleaned' or turned over, the computer was stolen. Spent 2 days trying to sort it out with the police and hotel staff. They did not seemed too concerned as they continually voiced ' they never have theft in their hotel'.. I would never stay there again.
Very nice, large room. The lobby is very nice too. This hotel was recently renovated.
The room was noisy. We were on the 10th floor, but we clearly heard the noise from the street.The hotel is beautiful now. It was recetnly renovated. You notice some of the old things along with the new. For example the doors to the rooms are obviously old. The layout of the bathroom was a bit awkward. The toilet was too close to the sink. The room was noisy. But, overall it was very nice.
Very modern, room nice size, fitness club very nice
Combination of price/location/property quality.
NoClean, safe, good location.