Best Western Plus Cottontree Inn - Reviews

Good moderate hotel-friendly... – Posted 21 Jun 2011

Good

Good moderate hotel-friendly staff-... more on MYTravelGuide

When I checked in the... – Posted 21 Nov 2010

Okay

When I checked in the gentleman asked if one king bed was okay and I told him that I needed two beds, he gave me my keycard and I went to my room to... more on MYTravelGuide

I loved the location. It was... – Posted 10 Oct 2010

Good

I loved the location. It was close to shopping and other amenities. The room was very nice. The bed was comfortable. The breakfast room was crowded... more on MYTravelGuide

NOT AS ADVERTISED... – Posted 11 Aug 2010

Mediocre

Advance, prepaid resv - 1st floor room/riverview (disabled person in party) On arrival - given second floor - no first floor avail, no elevator - 20... more on Travelocity

I liked the area, the homey... – Posted 22 Oct 2009

Excellent

I liked the area, the homey feeling, and maid attention.The lumpy top comforter was very unattractive!“We were pleased with our stay. The maids were... more on MYTravelGuide

Nice Clean hotel with a... – Posted 10 Oct 2009

Excellent

Nice Clean hotel with a friendly staff.“I especially enjoyed the quality mattresses and pillows. Nice hotel that I would stay in again. Good location ... more on MYTravelGuide

The access to the strollling... – Posted 11 Aug 2009

Good

The access to the strollling path in the back and ammenities offeredthe pool was way too hot and the breakfast buffet was questionable“The staff were ... more on MYTravelGuide

Clean and great ambiance... – Posted 20 Jun 2009

Excellent

Clean and great ambiance.“Very clean, beautiful setting near river and trees.”... more on MYTravelGuide

The whole place stinks, very... – Posted 7 Jun 2009

Horrible

The whole place stinks, very dirty, very dated, no elevator.“This place smells dirty, looks dirty. The bathroom was so cheaply remodeled with tile... more on MYTravelGuide

Very Nice!... – Posted 5 May 2009

Excellent

Very nice and clean.Friendly staff.Encourage guests to take the walk along the river, its beautify!... more on Travelocity

I loved the location and... – Posted 16 Apr 2009

Excellent

I loved the location and appearance of the hotel.Didn't see an elevator.“Fantastic get away in the city! Hotel staff was very friendly and willing to ... more on MYTravelGuide

The breakfast and hot tubThe... – Posted 12 Feb 2009

Excellent

The breakfast and hot tubThe shower had warm not hot water.“I liked the location, the room, the lobby, the swimming and hot tub. I believe they ran... more on MYTravelGuide

Birthday sleepover for 12... – Posted 11 Nov 2008

Excellent

Birthday sleepover for 12 year old and 9 friends. Very accommodating hotel staff. Very good. I let them know we were having a birthday sleepover with ... more on MYTravelGuide

decent rooms... – Posted 1 Oct 2008

Okay

The hotel, in general, was nice but we booked 2 ""river view"" rooms and they only gave us one even though we had pre-paid extra for the upgraded... more on Travelocity

There was no hot water-only... – Posted 17 Sep 2008

Mediocre

There was no hot water-only lukewarm. I complained and received no apology and the problem was never fixed. Mediocre at best. No hot water and the... more on MYTravelGuide

Location.The spa didn't work... – Posted 16 Sep 2008

Good

Location.The spa didn't work and they made little effort to get it fixed. Great location and very clean. Breakfast was great. ... more on MYTravelGuide

Good staff, nice breakfast,... – Posted 14 Sep 2008

Excellent

Good staff, nice breakfast, clean all over areas.Shorted us on towels, coffee. Generally speaking we enjoyed our stay at Best Western. Front desk was ... more on MYTravelGuide

Clean and comfortable and... – Posted 8 Sep 2008

Excellent

Clean and comfortable and excellent for the price.It was set back out of the way which made it hard to find. The room was very clean, the beds... more on MYTravelGuide

We only had to stay one night.... – Posted 6 Sep 2008

Mediocre

We only had to stay one night.An overall annoying experience. Noisy maids in hallway, very basic room, no elevator, poor parking. Old fashioned noisy ... more on MYTravelGuide

It was clean.The bed was not... – Posted 6 Sep 2008

Okay

It was clean.The bed was not comfortable. It was a fine hotel, but does not compare to the Downtown Provo Marriott. The beds were not as comfortable... more on MYTravelGuide

Clean, updated and very... – Posted 4 Sep 2008

Excellent

Clean, updated and very comfortable. Lots of great amenities.Nothing, it was great. This hotel was very nice. Updated bathroom that was clean and... more on MYTravelGuide

The employees were excellent... – Posted 3 Sep 2008

Excellent

The employees were excellent.The carpets could use a extra good cleaning. I would use this hotel again. The breakfast was very nice and the location... more on MYTravelGuide

Loved the room and the beds... – Posted 3 Sep 2008

Excellent

Loved the room and the beds were comfortable. The staff was very nice and helpful. I left my pillow in the room and didn't call until 2 days. Later... more on MYTravelGuide

Fridge in room/relatively... – Posted 2 Sep 2008

Okay

Fridge in room/relatively large room.Old facility, no elevator, somewhat unhelpful staff. I was surprised, upon check-in, how disinterested the desk... more on MYTravelGuide

Guest rooms are large, and... – Posted 30 Aug 2008

Good

Guest rooms are large, and grounds are attractive.The free breakfast area is small and selection mediocre. This is a well-located hotel for Provo,... more on MYTravelGuide

Convenient location.Bed was... – Posted 29 Aug 2008

Excellent

Convenient location.Bed was very uncomfortable. Friendly staff and conveniently located for our purpose in the area. ... more on MYTravelGuide

Convenient, easy to get in &... – Posted 28 Aug 2008

Excellent

Convenient, easy to get in & out, clean, great accommodations.Key had a hard time opening outer door at night. Sorry. Don't have time. ... more on MYTravelGuide

Spacious stairways, hallways, ... – Posted 27 Aug 2008

Excellent

Spacious stairways, hallways, and rooms.No elevator and heavy bed covering. Anyone, unless they needed an elevator, would feel very comfortable at... more on MYTravelGuide

Location is great and has... – Posted 26 Aug 2008

Good

Location is great and has great potential.Cleanliness and attention to detail. Motel could be much better if properly cleaned. Great location and... more on MYTravelGuide

Staff was very friendly.Over... – Posted 23 Aug 2008

Good

Staff was very friendly.Over rated star level. Should be lower. Although the staff was very friendly, the star level does not reflect this facility.... more on MYTravelGuide

Excellent location.No... – Posted 20 Aug 2008

Good

Excellent location.No elevator; housekeeper didn't make bed very well. Very good hotel with outdoor pool. The breakfast is better than the basic... more on MYTravelGuide

I loved the smell and... – Posted 19 Aug 2008

Excellent

I loved the smell and cleanliness of the room when you first walk in. Air conditioning was awesome.Not much, great experience. We really loved the... more on MYTravelGuide

The outside was pretty.Hot... – Posted 19 Aug 2008

Okay

The outside was pretty.Hot hallway. Rude staff. Housekeeping knocked at 7:45 am. It is a motel no question. After walking to my room with kids and... more on MYTravelGuide

Location.Unhelpful Management.... – Posted 18 Aug 2008

Okay

Location.Unhelpful Management. The room was musty smelling all 5 days. The hotel could use a remodel. I would say the hotel was truly a 2 star hotel... more on MYTravelGuide

Staff went over and above for ... – Posted 17 Aug 2008

Excellent

Staff went over and above for us for our 30th wedding anniversary. Extremely thoughtful and generous.The breakfast room is too small, food was not... more on MYTravelGuide

Great location and very clean.... – Posted 17 Aug 2008

Excellent

Great location and very clean. Many good restaurant choices.Nothing. I always stay here when I come to town. ... more on MYTravelGuide

The staff was helpful.The... – Posted 16 Aug 2008

Excellent

The staff was helpful.The beds were hard. Overall a good place to stay. ... more on MYTravelGuide

It was nice, clean, and has... – Posted 14 Aug 2008

Good

It was nice, clean, and has two pools.The refrigerator in the room was noisy. We had to turn it off. It was nice and clean. We had our own deck that... more on MYTravelGuide

The swimming pools were nice... – Posted 7 Aug 2008

Mediocre

The swimming pools were nice and continental breakfast.Carpets in rooms were dirty and bedding was not appropriate for summer time. Hotel is hard to... more on MYTravelGuide

Staff was friendly, rooms... – Posted 5 Aug 2008

Good

Staff was friendly, rooms clean, nice location.Breakfast area was small. Hotel was nice. Would stay there again. ... more on MYTravelGuide

It is clean, comfortable and... – Posted 3 Aug 2008

Excellent

It is clean, comfortable and convenient.Their continental breakfast is hardly worth the effort. We have stayed there twice and we have enjoyed it. We ... more on MYTravelGuide

It was a very nice motel in a ... – Posted 22 Jul 2008

Okay

It was a very nice motel in a great location for our needs.Breakfast area was not large enough. Pool was fun, the rooms has a great view of the Provo ... more on MYTravelGuide

Close to the river.Outside... – Posted 19 Jul 2008

Mediocre

Close to the river.Outside entrances was not locked; back entrances was run down; dirty. The location was the only plus for this hotel (river out... more on MYTravelGuide

The price was affordable, and ... – Posted 11 Jun 2008

Okay

The price was affordable, and breakfast was good. The pillows were very small and only 2 on each bed. Small rooms, tub was grimy looking. Staff was... more on IgoUgo

The service was very friendly ... – Posted 5 Jun 2008

Okay

The service was very friendly when I arrived.The hallway walls were in construction with black paint every ware and the breakfast was ended and taken ... more on MYTravelGuide

Disappointing experience... – Posted 2 Jun 2008

Okay

I booked (and paid in full for) a balcony room two months ahead of time, but the hotel did not honor the reservation because they "won't guarantee... more on Travelocity

Numerous (quality) stores and ... – Posted 23 May 2008

Good

Numerous (quality) stores and restaurants in same vicinity.Corridors and room interiors needed painting/updating. Nice staff. We were provided a room ... more on MYTravelGuide