Crowne Plaza Richmond West - Reviews

The room I (Mom) was given... – Posted 23 Dec 2011

Okay

The room I (Mom) was given with my teenage daughter, was at the back of the hotel. We had to go to a back entrance door (which was locked and needed... more on MYTravelGuide

This hotel definitely needs... – Posted 15 Dec 2011

Mediocre

This hotel definitely needs some upgrades. I would not rank it in the 3 star category. It is very old and smells like it. The carpets look as if they ... more on MYTravelGuide

Going to Richmond on business ... – Posted 18 Nov 2011

Good

Going to Richmond on business for a couple of days, this is the place to stay. Able to score 50% off with priceline for a very nice hotel. Rooms are... more on MYTravelGuide

Great bed. Great pillows.... – Posted 6 Nov 2011

Excellent

Great bed. Great pillows. Nice bathroom. Good lounging area and desk area with study lights. Extremely quiet and the staff provided a sleeping mask... more on MYTravelGuide

Another old 3 Star that went... – Posted 26 Jun 2011

Horrible

Another old 3 Star that went downhill fast. Too many funky odors throughout halls, elevators, & stairwells. Very hospitable & informative staff. Big... more on MYTravelGuide

I have stayed here before and ... – Posted 1 Jan 2011

Excellent

I have stayed here before and it is nice place. They offer great little sleep bags that include lavender-scented pillow spray, eye shades and... more on MYTravelGuide

The staff was wonderful, very ... – Posted 27 Oct 2010

Good

The staff was wonderful, very friendly and professional. Access to the highways, restaurants and shopping was close and overall it was a peaceful... more on MYTravelGuide

Enjoyed our stay, the hotel... – Posted 20 Sep 2010

Good

Enjoyed our stay, the hotel was clean and neat.... more on MYTravelGuide

Staff is always on top of... – Posted 5 Jul 2009

Excellent

Staff is always on top of their game.Need better maintenance of the exteriors.“We stayed for four nights and we had a wonderful time. The room was... more on MYTravelGuide

Comfortable Stay on a budget... – Posted 4 Jul 2009

Excellent

This hotel is a little old to look at but honestly its quality of services far exceed the reviews that I read before I decided to stay at this hotel. ... more on Travelocity

A Great Experience EVERYTIME!!... – Posted 19 Jun 2009

Excellent

Being a business traveller, I believe that we just have ""stays"" that can either be called pleasant or unpleasant. Nonetheless, this hotel has... more on Travelocity

The clean room & friendly... – Posted 14 May 2009

Excellent

The clean room & friendly staff.The old elevator.“I enjoyed my stay at this three star hotel.”... more on MYTravelGuide

Excellent, and committed... – Posted 30 Mar 2009

Excellent

Excellent, and committed staff.Dated elevators.“Staff is terrific. They have gone over-and-above what is required and taken care of me like family. I ... more on MYTravelGuide

“The hotel business center... – Posted 30 Mar 2009

Good

“The hotel business center and the pool was a factor for me to use this hotel. Unfortunately, in the business center, the copier was out of ink and... more on MYTravelGuide

Nicely decorated room.Very... – Posted 20 Mar 2009

Horrible

Nicely decorated room.Very poorly run hotel.“Lot of things didn't work (TV remote, lights, water in excercise room). Staff seemed to be mostly... more on MYTravelGuide

The room was very spacious... – Posted 18 Dec 2008

Excellent

The room was very spacious and the furniture was comfortable and arranged nicely.I was pleased with the room.“I am very happy with the accommodations ... more on MYTravelGuide

Customer service.No flat... – Posted 28 Nov 2008

Excellent

Customer service.No flat screen TVs. The check-in and check-out process was very easy which was made possible by the polite and efficient staff. The... more on MYTravelGuide

White comforters = clean... – Posted 26 Oct 2008

Good

White comforters = clean comforters!A little run down and the room smelled kind of funky.“Warm greetings by the front desk as I walked in. The rooms... more on MYTravelGuide

The bed was super comfy and... – Posted 9 Oct 2008

Good

The bed was super comfy and the view was amazing!The room was a little old, melted iron spot on the carpet.“It was a lovely experience. A smoking... more on MYTravelGuide

Great desk! Always helping... – Posted 17 Sep 2008

Excellent

Great desk! Always helping.Jacuzzi temperature“Nice soft bed and large room. Worth the price.”... more on MYTravelGuide

“All good.”... – Posted 16 Sep 2008

Good

“All good.”... more on MYTravelGuide

I enjoyed the classic... – Posted 14 Sep 2008

Excellent

I enjoyed the classic treatment of the 4 star hotel greeted with smile staffs excellent services.The only one complaint I would have is the bar... more on MYTravelGuide

I enjoyed the first class... – Posted 13 Sep 2008

Excellent

I enjoyed the first class services. The room was wonderful with a king bed that was the softest bed ever enjoyed.Only disliked I have about this... more on MYTravelGuide

It was comfortable and felt... – Posted 8 Sep 2008

Good

It was comfortable and felt clean.It was an older facility, and one outside door by the stairs was not closing properly - unlocked. It was a... more on MYTravelGuide

Bed was comfortable.Old... – Posted 7 Sep 2008

Okay

Bed was comfortable.Old building. Hallway outside of room was smelled of mildew. It might be 3 star based on what it offers, but it was a very old... more on MYTravelGuide

The Quite Zone 5th Floor was... – Posted 2 Sep 2008

Excellent

The Quite Zone 5th Floor was awesome. I loved the bed, the complimentary sleep and music CD. Fantastic!The poor quality food served in the overpriced ... more on MYTravelGuide

The hotel staff was excellent ... – Posted 26 Aug 2008

Excellent

The hotel staff was excellent and very helpful.The hallway was dark and dingy. We're from the West Coast, and I was taking my daughter to Richmond... more on MYTravelGuide

Staff and needles.Pillow -... – Posted 24 Aug 2008

Good

Staff and needles.Pillow - better pillows. Meet most of my expectations - free internet was plus. ... more on MYTravelGuide

I liked the fact the front... – Posted 22 Aug 2008

Mediocre

I liked the fact the front desk was very friendly when I arrived.The room was not completely cleaned on the 2nd day of our stay. Housekeeping did not ... more on MYTravelGuide

The bed was fabulously comfy... – Posted 20 Aug 2008

Excellent

The bed was fabulously comfy.The breakfast we had wasn't that great. All things considered we would love to stay in this hotel again. ... more on MYTravelGuide

Very Clean. Updated look... – Posted 20 Aug 2008

Good

Very Clean. Updated look.Dried hair found on shower walls. This hotel was very accommodating. We were traveling with 3 teens and one child and had... more on MYTravelGuide

Manager called the room to... – Posted 31 Jul 2008

Good

Manager called the room to see if everything was alright.Dated. Carpet in hall was wrinkled. Rooms were dated. Dust ruffles were dragging on floors.... more on MYTravelGuide

It was discreet and cozy.The... – Posted 24 Jul 2008

Okay

It was discreet and cozy.The slow elevator/the humid hallways/the overall location. The hotel was very moderate but could use some upgrading. ... more on MYTravelGuide

The location was convenient... – Posted 22 Jul 2008

Good

The location was convenient and front desk staff was helpful.Mildew on tub. Housekeeper provided only decaf coffee after the first night. The hotel... more on MYTravelGuide

Smiles and concern of staff... – Posted 20 Jul 2008

Excellent

Smiles and concern of staff for guest comforts.Extremely noisy bathroom fan, (removed) dirt, dust in AC (cleaned). As former Richmond residents,... more on MYTravelGuide

Nice chair, television... – Posted 19 Jul 2008

Good

Nice chair, television worked, comfortable bed, whole lotto pillows, lots of towels and the water worked.The bathroom had odd, obvious repairs. The... more on MYTravelGuide

Free internet access and the... – Posted 16 Jul 2008

Mediocre

Free internet access and the staff was friendly.The hotel was old and in dire need of repair. Although the room was clean in appearance, the air was... more on MYTravelGuide

The hotel was clean, nicely... – Posted 16 Jul 2008

Horrible

The hotel was clean, nicely decorated, and convenient to downtown.Small bathroom. This hotel was great and conveniently located near all of our... more on MYTravelGuide

Front desk staff, cleanliness ... – Posted 14 Jul 2008

Excellent

Front desk staff, cleanliness of pool, hot tub and gym.Sounded like gunshots at nearby apartment complex at 2 am. Very nice and clean room. Friendly... more on MYTravelGuide

Friendly and helpful staff.NA.... – Posted 11 Jul 2008

Excellent

Friendly and helpful staff.NA. Comfortable well maintained room. Parking is an issue. ... more on MYTravelGuide

Hotel was clean and the staff ... – Posted 10 Jul 2008

Good

Hotel was clean and the staff very friendly.Power went out because of storm. The hotel was great until the power went out because of storm. Staff was ... more on MYTravelGuide

The staff is absolutely... – Posted 10 Jul 2008

Excellent

The staff is absolutely wonderful! They exceeded my expectations every time.Our bathroom tub had some mildew in the corners, otherwise clean and... more on MYTravelGuide

Large comfortable room... – Posted 2 Jul 2008

Good

Large comfortable room.Bathroom needed repairs. Nice hotel, but location is in business rather than tourist area. Amenities were nice, but bathroom... more on MYTravelGuide

Clean and convenient.Staff... – Posted 29 Jun 2008

Mediocre

Clean and convenient.Staff not vigilant on guest placement. We were placed on a floor that was soon occupied by scores of twins who filled the... more on MYTravelGuide

Beautiful, clean room,... – Posted 15 Jun 2008

Excellent

Beautiful, clean room, excellent room service attractive looking hotel. I love staying there.No complaints. This hotel was everything that I was... more on MYTravelGuide

The staff was extremely... – Posted 3 Jun 2008

Excellent

The staff was extremely friendly!We were next to a wedding party, but we got a new room. Not hotel's fault. We had never been to Richmond, but the... more on MYTravelGuide

The location was convenient... – Posted 21 May 2008

Horrible

The location was convenient to the highway and the bed was very comfortable.Torn carpet and broken tile in lobby and halls; room and bathroom was not ... more on MYTravelGuide