Extended Stay America Rochester - Henrietta - Reviews

Staff was good to work with.... – Posted 21 Oct 2011

Excellent

Staff was good to work with. I had car trouble and got a late checkout with no hassle.... more on MYTravelGuide

Room smelled of smoke, burn... – Posted 19 Oct 2011

Mediocre

Room smelled of smoke, burn marks on bed, counters, etc, unable to use heat because of terrible smell from register, slept in coat due to cold... more on MYTravelGuide

This hotel is excellent and... – Posted 4 Sep 2011

Excellent

This hotel is excellent and the staff were very helpful both in matters concerning the hotel and other matters such as bus schedules and food... more on MYTravelGuide

Overall, the hotel was a... – Posted 14 Sep 2010

Excellent

Overall, the hotel was a great value. i had a comfortable stay and would recommend both priceline and this hotel chain to friends/family.... more on MYTravelGuide

Asked for a non-smoking room... – Posted 11 Sep 2010

Good

Asked for a non-smoking room and got one without any smoke or pet odours - great. Was up graded to a room with king size bed at no extra charge. Very ... more on MYTravelGuide

waiting to move to another... – Posted 15 Jun 2010

Mediocre

I moved in to live here from May until December to find a wheelchair accessible apt. The staff has been friendly and the manager great with daily accommodations for me but the room is filthy and I ha

Cooking facility is great... – Posted 12 Apr 2010

Okay

Cooking facility is great.They don't take care of the public area.“It is OK for me to expect to have cooking facility, place to sleep and rest.”... more on MYTravelGuide

N/AIt was awful..the bathroom ... – Posted 28 Oct 2009

Horrible

N/AIt was awful..the bathroom was not up to code! The bed linens smell of cigarette smoke!“I did not like this hotel. I would not recommend this... more on MYTravelGuide

Only smoking rooms left... – Posted 7 Sep 2009

Mediocre

Only smoking rooms left.“Would have been OK except when checking in they only had smoking rooms and the room and hallway reeked of smoke. I probably... more on MYTravelGuide

I liked the counter space, I... – Posted 22 Jul 2009

Mediocre

I liked the counter space, I had to do some work and it was nice to use.Everything was a little off putting. Small TV, rough towels, sheets, toilet... more on MYTravelGuide

Some of the staffs was nice... – Posted 2 May 2009

Mediocre

Some of the staffs was nice.Did not give me the room I expected.“Being a non smoker, needless to say the smell of the smoke gave me a sleepless night.... more on MYTravelGuide

Well located, near everything ... – Posted 28 Apr 2009

Excellent

Well located, near everything we needed.There was no stove in the kitchen and not enough pots & pans.“The hotel was near the highway and easy to find.... more on MYTravelGuide

There is a refrigerator and... – Posted 24 Nov 2008

Okay

There is a refrigerator and kitchenette available.There was no hair dryer!“The hotel is kind of hidden in the far back of a shopping plaza. The key... more on MYTravelGuide

Comfortable recliner chair in ... – Posted 11 Sep 2008

Excellent

Comfortable recliner chair in room.“Good room with kitchenette.”... more on MYTravelGuide

Near a lot of shops.The room... – Posted 5 Sep 2008

Mediocre

Near a lot of shops.The room was disgusting. Won't return, won't recommend. ... more on MYTravelGuide

We liked the refrigerator,... – Posted 20 Aug 2008

Excellent

We liked the refrigerator, stove and microwave, the room setup!Cigarette smoke smell. Was very pleased. Thank you! ... more on MYTravelGuide

The room was spacious.The... – Posted 17 Aug 2008

Good

The room was spacious.The room smelled like old take-out food and the toilet broke. The hotel was an excellent price. It was a little hard to find... more on MYTravelGuide

The sheets hadn't been... – Posted 14 Aug 2008

Good

The sheets hadn't been changed. As it was late when we turned in and all our things were unpacked for the night, we didn't call the desk. They... more on MYTravelGuide

I liked the mini kitchen.The... – Posted 14 Aug 2008

Okay

I liked the mini kitchen.The beds were the most uncomfortable that I have ever used. Overall the hotel was ok, but the beds were like wooden planks. ... more on MYTravelGuide

Had a refrigerator,... – Posted 6 Aug 2008

Excellent

Had a refrigerator, restaurant nearby.Could use a hair dryer. Clean, great price, as expected. ... more on MYTravelGuide

Full kitchen facility... – Posted 4 Aug 2008

Okay

Full kitchen facility.Mattress as hard as floor-not a comfortable sleep. Hotel facility was adequate. Problem was that the mattress was like sleeping ... more on MYTravelGuide

Clean comfortable room.Air... – Posted 3 Aug 2008

Good

Clean comfortable room.Air conditioner and refrigerator were noisy and kept us up due to then constantly turning on and off. Overall, excellent hotel ... more on MYTravelGuide

Cheap, wireless internet... – Posted 18 Jul 2008

Okay

Cheap, wireless internet access.Crumbs in the room, smelled old, many things were not updated. If you're looking for cheap, this is the place to be. ... more on MYTravelGuide

The desk people were very... – Posted 21 May 2008

Okay

The desk people were very nice.The bathrooms were not as clean as I like. Hotel was okay. The desk staff were very helpful. I don't think the... more on MYTravelGuide