We are conveniently located in the South of Market district, with premier shopping, dining, and attractions surrounding us. A short walk will take you to scenic cable car trips to Chinatown, Fisherman’s Wharf, the Ferry Building, and Union Square. Plan within our 23,000 square feet of contemporary function space. Whether your stay is for work or leisure, we want to help you feel your best. Detoxify in our Fitness Center or savor MaSo’s abundance of delicious offerings in your own room. For clarity and wellbeing, our hotel offers floor-to-ceiling windows in chic, non-smoking guest rooms and suites, with sweeping views of the picturesque city. Enjoy a pillow-top bed, a sleek bathroom, a flat screen TV, and High Speed Internet Access.
Richard was very friendly and helped us at the front desk.
That the staff was friendly. Walking distance to everything. Clean rooms. Mattresses are a bit worn. Breakfast way to pricey.
The hidden $25 dollar fee that wasn't disclosed to us until checkout. We weren't told about the bike option and wifi. And we couldn't get it reversed! And we didn't use the amenities that it was for! So a bit frustrating at checkout. Up to then it was fine.
Closeness to public transit and restaurants. Comfortable stay over all, bed seemed a bit over used.
We were charged a $25/night facilities fee! We discovered this when checking out, apparently it is to cover coffee in room, fitness center, WIFI, free bicycle use, and other amenities. We were not informed of the fee or the amenities that we could have taken advantage of. We were able to get our fee reversed after talking with the manager. However the decision to charge a fee is from corporate and we feel it is used to keep the nightly cost lower. Nothing more frustrating than hidden fees.
Great location, comfy beds
No room service, no good easy food on site, no gym, poor internet connection
Location was great . Walk to Ferry Building, AT&T and Union Square. Catch cable cars in Powell and California Sts. Catch street cars in Market St.
Good location right on Market. Downstairs is renovated and very nice.
Super expensive for outdated, tiny rooms, without internet.
Let us check in very early which was convenient. Location was perfect. Staff was always friendly
Decent value for the location.
Bathrooms are a bit dated, and the water pressure in the shower could have been better. Expensive wifi access.
Location is perfect, spacious rooms, good beds, plenty of breakfast possibilities nearby. Looks grey from the outside but once in it's a very nice hotel.
great customer service. Room was immediately available, very nice. We were upgraded. Service was frienly.
The location is excellent! I visited for an event at the Moscone centre and the location couldn't have been more ideal. The exhibition centre was just a short walk away, all the shops were close too, aswell as China Town and the Northern Quarter! The hotel is also right on the tram route. The location really couldn't have been better!!
Location is great. Room is good.
One of the front desk staff and one of the managers are very unfriendly. They even wanted to charge me much more than I originally booked via booking.com... Moreover, they didn't help to contact booking.com but simply impolitely asked me to pay more by myself. I think there is also discrimination since my receipt from booking.com is in Chinese, and they didn't acknowledge my reservation...
I have been changing 3 times because the room was given was too small and clautrophobic, then i was transfer to a room beside the lift which i was not happy. The staff are not great, i end up arguing with the recptionist over booking. Final and most important thing, the sauna facility does not exist as advertised on the website