Sheraton Old San Juan Hotel & Casino - Reviews

We were on cruise and got to... – Posted 15 Dec 2011

Excellent

We were on cruise and got to the hotel right at 9:00 to deposit our luggage and go enjoy OSJ. The clerk told us she had a room available and we could ... more on MYTravelGuide

Great hotel.... – Posted 30 Oct 2011

Excellent

Great hotel.... more on MYTravelGuide

The hotel met my expectations.... – Posted 16 Sep 2011

Excellent

The hotel met my expectations. It's luxurious. The rooms are comfortable. It has a casino and band area. Also has an outdoor pool on the roof with a... more on MYTravelGuide

We arrived at the same time... – Posted 26 Aug 2011

Okay

We arrived at the same time as tropical storm Irene. The hotel lost power and never regained power during our 2 days there. The employees were nice,... more on MYTravelGuide

Swimming pool too small.... – Posted 22 Jul 2011

Good

Swimming pool too small. Stayed on Monday and on Friday didn't return my $100.... more on MYTravelGuide

Weekend Getaway... – Posted 9 Jul 2011

Excellent

I stayed with my wife here for a weekend before we flew back to New York after staying two weeks in Puerto Rico. The location was great for all the... more on Travelocity

This hotel is very... – Posted 4 Jul 2011

Excellent

This hotel is very comfortable, in an excellent location, and the employees are friendly and service oriented.... more on MYTravelGuide

I would recommend this hotel... – Posted 5 May 2011

Excellent

I would recommend this hotel to all my friends.... more on MYTravelGuide

My husband and I stayed at... – Posted 25 Apr 2011

Good

My husband and I stayed at the Sheraton Hotel in Old San Juan, PR. We were very happy with our stay. The room was very clean and comfortable. The bed ... more on MYTravelGuide

The restaurant in the hotel... – Posted 22 Apr 2011

Excellent

The restaurant in the hotel was too pricey for us, but we did dine at the more reasonable "Chicago Burger Co." one time (which has a patio restaurant ... more on MYTravelGuide

The location is good. It is... – Posted 14 Apr 2011

Good

The location is good. It is within walking distance to the pier and old San Juan. There is a CVS store nearby. The service is not that good. I got... more on MYTravelGuide

We liked this hotel a lot &... – Posted 1 Apr 2011

Good

We liked this hotel a lot & would return in the future. You could not ask for a better location. Right across from the cruise ship ports. And close... more on MYTravelGuide

Great location for Cruisers,... – Posted 24 Mar 2011

Good

Great location for Cruisers, and for old town San Juan not a family or vacation destination.... more on MYTravelGuide

Comfortable hotel... – Posted 20 Mar 2011

Excellent

The room and lobby were actually very nice. The Sheraton provided a comfortable place near most of the sights in Old San Juan. I'm not a casino fan,... more on Travelocity

In general, this hotel meets... – Posted 13 Mar 2011

Good

In general, this hotel meets my expectations. But comparing to other Sheratons I have stayed at, this one is below average.... more on MYTravelGuide

I will definitely stay again... – Posted 12 Mar 2011

Excellent

Everyone was very friendly and accommodating.The room was delightful.Location was perfect for visiting Old San Juan.... more on Travelocity

Check-in and check-out was... – Posted 11 Mar 2011

Excellent

Check-in and check-out was very quick and easy, the hotel staff was very accomodating with holding bags both on early arrival ( 11:00am arrival -... more on MYTravelGuide

Would definitely stay there... – Posted 3 Mar 2011

Excellent

Would definitely stay there again.... more on MYTravelGuide

Hotel was lovely. Staff was... – Posted 21 Feb 2011

Excellent

Hotel was lovely. Staff was very friendly and helpful. Close to all the sites we wanted to see in Old San Juan. Wish we could have stayed longer.... more on MYTravelGuide

Sheraton Old San Juan... – Posted 20 Feb 2011

Good

We stayed the night before our cruise on Carnival Victory. The Hotel was well kept but the rooms were a little small compared to what I would expect... more on Travelocity

Better then expected... – Posted 19 Feb 2011

Excellent

We read many poor reviews of this hotel but choose it anyway because of the location. We were very pleasantly suprised! Front desk was excellent. Our ... more on Travelocity

Hotel... – Posted 22 Jan 2011

Excellent

Hotel was great.Nice location.Close to all attractions.... more on Travelocity

Was annoyed to find out I... – Posted 10 Jan 2011

Good

Was annoyed to find out I could have got the same room for good price. Still not bad for the money. Lots to do in the area, especially if you're a... more on MYTravelGuide

Great location, Internet... – Posted 31 Dec 2010

Excellent

Great location, Internet computers in lobby, friendly staff, nice little pool and jacuzzi.... more on MYTravelGuide

A bit under-nice for the price... – Posted 22 Nov 2010

Mediocre

Location: Awesome - right across from the piers where many cruise ships dock and there was an Enterprise rental car counter inside. Lots of... more on Travelocity

In my vast experience of... – Posted 28 Oct 2010

Good

In my vast experience of travelling for business and leisure I would give the room and hotel a 3 star rating due to the awkward room shape, lack of... more on MYTravelGuide

Not Safe: Do Not Recommend... – Posted 25 Oct 2010

Horrible

I visited stayed at the Sheraton Old San Juan on 10/20/10 and was not at all happy with my stay. While at the casino two men were separately hovering ... more on Travelocity

Excellent Choice... – Posted 20 Sep 2010

Excellent

Fantastic accomodations - clean rooms and bed, close to many places to eat.It was also night to be able to walk out the front door of the hotel and... more on Travelocity

Great stay and location... – Posted 9 May 2010

Excellent

Hotel was great!It was in the perfect spot.It was within walking distance to everything in Old San Juan.The rooms were clean and very nice.Staff was... more on Travelocity

Location.Rough getting out... – Posted 16 Mar 2010

Good

Location.Rough getting out when cruise passengers are leaving on cruise departure days.“Great location with a casino in Old San Juan.”... more on MYTravelGuide

great location... – Posted 3 Mar 2010

Good

the benefit to this hotel is the location, for sure.we stayed in san juan for 5 days with the intention of enjoying the city, restaurants, and local... more on Travelocity

Good location to attractions... – Posted 8 Feb 2010

Okay

Good location to attractions in old San Juan.No conveniences in rooms expected of a 3 1/2 star hotel.“Staff was very unhelpful and unfriendly at the... more on MYTravelGuide

Convenience to the cruise... – Posted 1 Feb 2010

Good

Convenience to the cruise port and shopping.Small sports bar.“The hotel was clean, nice and bellhop service was excellent. Comfortable roll away.... more on MYTravelGuide

Convenient to Old San Juan... – Posted 28 Jan 2010

Okay

Convenient to Old San Juan.Greatly overpriced.“Hotel added an additional 10% tax onto the already high price plus what was called a "hotel service... more on MYTravelGuide

The casino.Poor restaurant... – Posted 10 Jan 2010

Mediocre

The casino.Poor restaurant and overall service, attitude of employees.“Sheraton is a name associated with higher-class accommodations than are... more on MYTravelGuide

Within walking distance to... – Posted 9 Jan 2010

Excellent

Within walking distance to shops, restaurants.No beach.“We arrived late on Friday Christmas day. Check-in was quick, the only thing I didn't like is... more on MYTravelGuide

Location.“There was a hair on ... – Posted 8 Jan 2010

Okay

Location.“There was a hair on the blanket, and a coffee stirrer and piece of bread on the floor beside the seat. The room was very substandard in... more on MYTravelGuide

Great location for where we... – Posted 13 Dec 2009

Excellent

Great location for where we wanted to see Old San Juan and site-seeing.Dirty/Stained carpets.“This hotel is right in the middle of Old San Juan, very ... more on MYTravelGuide

Good location in old town,... – Posted 7 Dec 2009

Good

Good location in old town, flat screen TV and free internet.Room decor and condition is a bit dated.“Excellent location in old town. Free internet... more on MYTravelGuide

front desk was very helpful & ... – Posted 21 Oct 2009

Good

pool was nice also heated whirlpool next to it calmed & relaxed us after a long day, room was clean & comfertable ,over all stay was exellent... more on Travelocity

“Didn't know that I was goinf ... – Posted 21 Aug 2009

Good

“Didn't know that I was goinf to have to pay a "Resort Fee" when I got there.”... more on MYTravelGuide

Fantastic stay in this hotel... – Posted 5 Aug 2009

Excellent

I choose this hotel off the internet for it's location and I was not dissapointed.It was beautiful and clean with friendly and helpful staff... more on Travelocity

The conciergewas very... – Posted 21 Jul 2009

Mediocre

The conciergewas very friendly and helpful and the location of the hotel was convienent to most attractions.The hotel staff for the most part was... more on MYTravelGuide

It was walking distances to... – Posted 19 Jul 2009

Horrible

It was walking distances to shops and other attractions in the Old San Juan.That the pool was not operating, and their were hotel fees taken out of... more on MYTravelGuide

Great location. Accomadating ... – Posted 19 Jun 2009

Good

Great location. Accomadating staff.Minimal public areas.“This was a 2 night post-cruise stay. Hotel is in a perfect location when cruising. Rooms... more on MYTravelGuide

Sheraton San Juan... – Posted 23 May 2009

Okay

Pros:Hotel was very nice.Close to everything in Old San Juan, Rooms were clean, bathroom was nice and big.Hotel concierge was very helpful with... more on Travelocity

Location and helpful staff... – Posted 21 May 2009

Excellent

Location and helpful staff.Prices for breakfast were high.“Very nice experience, helpful staff, and good location. Would recommend or stay here again.... more on MYTravelGuide