Sheraton Puerto Rico Hotel & Casino - Reviews

Worst Customer Service ... – Posted 8 Jul 2011

Horrible

While the hotel was beautiful and the accomodations top-notch, this hotel has by far the worst customer service. For starters, not that its a big deal, but the room/maid service is more of what you wo

Never again... – Posted 5 Mar 2011

Horrible

I wouldn't stay there again if it were free.Too impersonal and way too over priced.A bowl of tomato soup at $* plus 14 % is just too much and the... more on Travelocity

Nice hotel - but... – Posted 20 Oct 2010

Okay

The hotel is nice - new - overall clean.I say overall - ants everywhere in the bathroom and crawling on beside nightstands.The one thing that I didnt ... more on Travelocity

Too quick of a stay at... – Posted 20 Sep 2010

Excellent

Overall service and comfort at the hotel was amazing!The room was wonderful, the view was ok, but we did not really care about that, the pool deck... more on Travelocity

hotel... – Posted 20 Sep 2010

Okay

Nice Hotel.Bad location. Not a great area to walk in at night. Needed a car to stay there. Rooms great. Very nice Lobby. Hated that the pool bar... more on Travelocity

last vaca night... – Posted 4 Aug 2010

Good

great hotel.Only my husband and myself traveling with another couple paid for the club room.upon check in we were told it was under renovation{the... more on Travelocity

Ron Lewis... – Posted 21 Jun 2010

Excellent

Vent system in bathroom.... more on Travelocity

Brand New Hotel!... – Posted 2 May 2010

Excellent

The hotel is very nice! Everything is so new, and the 'endless' pool is great. The location is okay, since you're a not in walking distance from Old San Juan or Condado; but besides that the Hotel is

Great Hotel & Perfect Location... – Posted 28 Apr 2010

Excellent

The hotel is really near from everything in Old San Juan, you just need to walk to get to all attractions, or you can take the bus (which is free) in ... more on Travelocity

Very nice Hotel. Overall an... – Posted 8 Apr 2010

Excellent

Overall an excellent experience. My husband and I were concerned with some of the reviews - but overall, we had great stay and we will definitely... more on Travelocity

Nice Stay... – Posted 26 Jan 2010

Good

I enjoyed my stay at this property. Everything was great with the exception of the food and drinks being very expensive, so beware.... more on Travelocity

The perfect selection and... – Posted 18 Jan 2010

Excellent

I stayed in this hotel for business as it is located right next to the convention center and I can tell you that honestly, for an hotel recently... more on Travelocity

Fabulous Stay at Convention... – Posted 15 Jan 2010

Excellent

I stayed at the Sheraton during a convention held across the street at the convention center.This was the perfect hotel to stay at.The 2 minute walk... more on Travelocity

Great Hotel!... – Posted 14 Jan 2010

Excellent

This hotel was new and absolutely beautiful. The staff was courteous and very attentive. The pool, fitness center and new spa were amazing! The rooms ... more on Travelocity

the palce to stay for... – Posted 14 Jan 2010

Good

Hotel was great, lots of ammenities, walking distance to convention center staff was great.... more on Travelocity

Great new hotel....friendly... – Posted 14 Jan 2010

Excellent

The service and staff were very helpful and friendly.The hotel is new and clean with good food and comfortable rooms.... more on Travelocity

Nice place to stay... – Posted 5 Jan 2010

Good

We stayed there from Dec 26th till Dec 30th of 2009. The hotel is very nice and clean and the employees are also very curtious. This hotel is very... more on Travelocity