||||Good - 5684 reviews|
John Ascuaga's Nugget Casino Resort in Sparks, Nevada is one of the Reno/Tahoe region's most fun and affordable vacation and convention destinations, featuring a multitude of amenities, including more than 1,400 guest rooms, 110,000 square feet of meeting space, six award-winning restaurants, a Starbucks coffee shop, a year-round Olympic-atrium pool, a spa a...
Overall Rating - Good - 5684 reviews
The pool was closed all day because somebody pooped in the pool. They have a very nice jacuzzi located in the same surrounding enclosed area, and completely separate from the affected pool; they refused to open the jacuzzi. Thy said it was unfair to the kids who may want to swim (the jacuzzi is for 14 and above). Thy claimed it would be difficult to manage the area and keep the kids out of the pool. Wait,.,.isn't that what they do all day - everyday in the casinos. I thought it was pure laziness on their part to manage the use of the jacuzzi for adults only. Also, they claim to have a "Race and Sport's Book", the signs are everywhere. They have zero "Race" book. No horse race betting! Their customer service is horrible! Try calling the operator or front desk.,.,the phone rings for 5 minutes; sometimes nobody ever answers! Your best bet is to call room service and get transferred. I'd pass on this hotel in the future; too many negatives.
For a suite I expected a seperated bedroom not a large open room. Also, description said there was a loveseat, but there was not