In the heart of the thermal spa city and its parks, closed station, the Mercure Vichy Thermalia hotel offers modern rooms with every comfort in an Art Deco spirit. Located right in the town centre of Vichy, its terraces and its heated outdoor pool (from 15 May to 15 October depending on the weather) will add extra pleasure to your business or family stay. If you wish, the hotel can provide conference rooms for the organisation of your seminars. For relaxation, enjoy the Thermal & Spa area.
the location and parking facilities are about the only qualities worth mentioning of this hotel.
Service is non-existent, utilities do not function, staff are simply not interested in their guests and very unhelpful, the rooms are gloomy and for the price charged it is clearly misplaced in your ranking. It should be one star with a warning.
I stayed for the second and last time in this hotel because of my experiences below.
The restaurant menu is still in French only! More worse was that the air- conditioning was switched off in the entire hotel with an outside temperature off more than 27° Celsius!!!!!!!
Hotel reception staff was friendly and helpful. Hotel has a good location in the city center of Vichy.
Hotel restaurant diner menu was only in French not in English or any other language.