Absolutely terrible delays for 3 hours changed seats after we paid an upgrade on both legs. It appears it’s up to us to request a refund after they down graded our seat. Never again !!
Absolutely terrible delays for 3 hours changed seats after we paid an upgrade on both legs. It appears it’s up to us to request a refund after they down graded our seat. Never again !!
Seat and leg space is much better than the Qatar airline. The crew I would like to say is not meeting the requirements of emirates airlines cause it almost 20 years I am flying with emirates this time I really feel that crew is not behaving well someone asked for water waited more than 30 minutes and there are more incidents in this flight.
They had superb boarding (started an hour before flight time). Timely pushback from them gate and an early arrival. Flight and service was very comfortable. I wanted to move my flight to an earlier one, only thing was there was no one at emirates in Heathrow to help. Had to call the call the center and pay to change. There were ample seats on the flight though
Newly reconfigured 380 I assume. Has a new ife with usb c ports and Bluetooth connections
Overall good but one thing I didn’t understand is why they didn’t allow me to pick my own seat.
The individual attention the crew gives to passengers is commendable and I find them positively helpful.
Lovely experience. I feel like travelling in Emirates.. The flights are always superb.Vegan food served was really good..
Quality and tasty Food and service, bigger seat comfort and leg room, etc.
service was slow, to get water had to press 4-5 times , crew come near but never notice, serving those they like to serve, hope this crew can improve their attentive ness and serve everyone respectfully.
Overall experience was bad , one does not expect after travelling for 14 hrs in Boing 777-300 ER to be pushed in to a craft with a extermly poor seating pitch, no room for hand baggage in the luggege bins and extermly poor service quality. This patch made my overall expereince mediocre and would definetly look for better choices when flying in or out of Delhi in future.
Booked connecting flights with KlM. My serving flight was the furthest part of the airport. On arrival in Zurich. My two cases arrived but only one carry on belong to my son. His three suitcase didn't arrive. After enquiring we discovered they were still in Amsterdam. We landed at 11.12. We eventually left the airport just after one.
Mostly fine. Minor delays departing and arriving. Quite a cramped plane, not so much as regards legroom but very narrow seats. Quiet nice food. Non-working USB charger. Flight attendants were helpful but not particularly proactive — one had to work to get their attention (but all was fine once they notice you), very Dutch style:)
I travel frequently. The flight was late again... KLM should really try and be on time
The flight itself it was great nice food the crew were very nice and helpful, Checking in from Birmingham wasn't great long queues for bag dropped, And I had my hand luggage case taken away from me even though I requested to have it with me as I had breakables items. I was told I can not because of the length of the flight with no explanation at all no options was given for me to take my fragile items out of my case it was taken away with hold buggage I find the staff member who was checking me in very unpleasant !! Can we please be advise if the rules have changed about the the carry on hand luggage it will be easier to be advise on booking your tickect if we not allowed to take the hand luggage with me. Overall I had a good flight .
The plane was clean and the staff was friendly. Food and drinks as expected on international flights. The entertainment system was old style, with a pullout controller, and selections not as extensive as on other flights.
The food quality is poor. The staff are very friendly and accommodating. The entertainment program was limited. I experienced a delay of 30 minutes due to two issues. Passenger luggage had to be removed and there was a technical issue with the stairs not detaching from the aircraft. The pilot managed to compensate and we arrived only 15 minutes later. The luggage at Dubai airport was very slow. I waited over an hour.
I requested wheel chair assistance , it was confirmed via email that inwoood get it but I didn’t get it . The last leg of my trip to Nigeria was the worst.
Amazing KLM service and brilliant economy comfort seats. Well worth the extra.
Well, in my case; the flight was delayed 1 hour, we have to wait in the plane to get green light. And the plane (probably because was a short trip) did not have entertainment or WiFi. No a good experience.
one of my bags was drenched with fish smelling water and all my new clothes bought at dublin and the 23kg checked in bag were all gone waste with very pungent fish smell and also having stains
I booked the flight with Finnair, which made the arrangements for downloading a boarding pass unnecessarily complicated. I wouldn't do that again. Instead I'd book direct with AA.
Flight ok, but me and other two passengers didn’t have connection with the entertainment in our seats. So, no movies, no games, no music… for 9 hours. The crew just told us that there’s nothing they can do but I noticed during the flight that there were empty seats, so they could have offered to us to change seats. Customer service could be better.
I’m very disappointed, to fly into an airplane for 10 straight hours, and not having a TV even though when I put the ticket I was told that I will have entertainment for the TV. Very disappointed.
Helpful steward. Allowed me to move to some empty seats and I was able to get some sleep. He also had milk for my tea. Americans don’t realise that cream or half and half ruin tea.
Security was a mess at the Helsinki Airport. But I was delighted by the connecting flight waiting for us for JFK.
Very rude hostess. She embarrassed me in front of others. I went to sit after taking off in a different sit in the same economic cabin. Was the area where doors are. She come to me very laud and said: go back to your sit those sit are more expensive.wow! No diplomacy. Flight was super full except 3 of those sit. The only person in that row later during the flight occupied all sit laying down!. Once more disappointed at American Airlines. Early flight they lost my luggages for 4 days. Never refund money for replacement for some of essential items purchased..when I booked the flight I thought was Finlandair. I
The crew was very good, excellent, they help me with my needs.! Food was not that good.
Flights are standard. But being over 3 hours late is too much.
In-flight entertainment was. It working for the entire 12 hour flight! Unbelievable! At least provide free wi-fi so people could use their phones.
The flight was surprisingly good, especially given initial experience. BA app is horrible as is their customer service. Online check in was a horrendous experience and when I phoned their customer service number, the live agent with whom I spoke was rude and dismissive. She did helpfully inform me that their IT people were working on a known problem related to online checkin. However, once she delivered that information, she curtly ended the call before I could suggest that since BA was aware of this, it should be posted on the app and online. I grudgingly flew BA this time - have avoided them for years because of past similar serial bad experiences. While this flight was fine, I’ll return to avoiding them in the future given the hassle experienced and rude personnel.
I'm Canaadian. I hate Air Canada. I used to give them a pass on their international service. No longer, They suck across the board now! Old planes, exhausted staff bad food and shitty entertainment. Your seats need reupholstered! Start with that...
Good experience. Food was great and passengers helped rearrange seats so our family could be seated together
Great flight. Left on time, not very crowded. Quiet and the right temperature.
No eye patches , socks given out for overnight flight! The snack on the short haul was a cube of chocolate! The seat was uncomfortable for a long haul - not enough cushioning!
It was alright, you are sure about your bags even though they will be bag checked, you will get them back once you disembark.
I paid a lot of money for seat selection and was miserable for flight duration
Le personnel attentionné et trilingue, la tranquillité du vol. Aucun aspect négatif
Lufthansa lost our luggage. After a lot of chasing on our part we got it back. The main problem is that there was no office in Bogota to help us outside of flighttimes. The customer service phone lines had no data on our luggage. I think Lufthansa need to invest in managing communications over lost luggage or this will end with everyone taking more luggage out of hold.
Very good service. One of my journey was by bus. But they advised by plane. Wrong information
Budget airline feeling. Bad food, no drinks stingy to give even water
When bussing people to/from the gate, don't pack everyone in like a can of sardines and don't send the bus on its way if the plane isn't ready. Waited for about 40 minutes packed in this bus...both ways!
This was a late night flight but the lights was on all the time and kids were screaming and many people were so loud. I was expecting to have a little rest on the plane considering it is late night but this way I couldn't. I think if at least the light would've been off / lower then people could feel they should be quieter.
Everything was great - but then had to wait one hour for my luggage in Verona…
I sat in the last row of seats. On an 8 hour flight they allowed folks to stand and talk and drink in the back area near the toilets the whole time. They were at times loud and in the way. It was a little annoying. The crew on this trip were pretty mediocre and the plane was littered with trash when we disembarked.
I didn’t get to London or Amsterdam. They lost my connection flight . I was stuck in Madrid and they rerouted my flight to Austria where my son had to come and pick me up. To get to my destination and they lost my luggage and they’ve told me they can not find it very poor service so have no word for what happened
Boarding process needs to be improved. Business class passengers were told to stand in the economy line and vice versa.
Overall good, but the fact that there was no WiFi was a big deal for me. I am not used to having no WiFi during long flights. I always fly Delta-KLM and they never have had an issue with WiFi.
I asked for a wheelchair. I have a back health condition. I had to walk a lot
I travelled on biz class and f there is no water in the toilette to wash my hands I would expect to have this indicated somehow and not just finding out when I'm there expecting to be able to wash my hands and teeth. Also this is in general that it is always so rushy at the end of these kind of long flights. It is like we are sitting there for 9 hours and the last 1.5 hours just feels like I have time for nothing. Because food comes and at the same time we are close to destination everyone tries to pack their stuff and go to toilette and eat and everything :))) not that like I would know a good solution here I just wanted to raise this :)
Boarding = No one respected the boarding groups. The ground crew did nothing to enforce the boarding system. What is the point of being a Gold member when there are no benefits to that? Tired old plane
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