Book Ace hire cars in London

London, ENG, United Kingdom
27 Jan — 3 Feb
Same drop-off
London, ENG, United Kingdom
Thu 27/1
Thu 3/2
Driver's age:


"The gas mileage"(in 621 reviews)
" and accommodating."(in 282 reviews)
"Helped me changed"(in 610 reviews)


"ing from here again!"(in 111 reviews)
" seats were stained"(in 33 reviews)
"didn't have the "(in 878 reviews)

Reviews for Ace in London

Overall rating4.4 OkayBased on 34 reviews
Value for money

Recent reviews

Traveller rating
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Cons:Had a previous poor experience with Green Motion. MUCH better this time. Smooth transaction, nice clean car, timely in and out. Very goodReviewed 5 Jun 2019
review fromkayak
Cons:When I attempted to take the shuttle to Ace at London Heathrow I was told there was a 5 pound charge per person to ride the shuttle. This is unacceptable. I did not pick up the car. I rented from Sixt which was excellentReviewed 15 Jun 2017
review fromkayak
Pros:The car was fineCons:Did not accept American Express which meant I had to use another credit card. This would not normally be a big deal but I therefore didn't have rental insurance which I had to pay £60 for.Reviewed 4 Apr 2017
review fromkayak
Cons:The rental said pick up in heathrow airport and then was at the holiday inn that was very far from airport then after many attempts to call they finally answered so i cancel the reservation and they didn't refund my money back not using kayak again or that ace agencyReviewed 21 Mar 2017
review fromkayak
Great experiencePros:We got a great car. Wry comfortable and economic. Made driving a real pleasure.Cons:Didn't like all the up selling and delays when queuing to be served.Reviewed 6 Jun 2017
review fromkayak
Pros:The face-to-face service was good.Cons:Finding out that ACE trades as Green Motion in the UK doesn't help. Also, trying to find the LHR Hoppa was nigh on impossible, and we didn;t get refunded the bus fare. Green Motion's operation need serious updating (a lot of physical paperwork involved).Reviewed 22 May 2017
review fromkayak
Cons:Terrible incompetent serviceReviewed 9 Sep 2018
review fromkayak
Pros:Ease of reservationCons:The reservation was not honored. It turns out that the rental place is contracted by ACE and is terrible. On the website there was no mention that American Express is not accepted. I was told at the location creating a problem because I didn't have my VUSA card with me.Reviewed 20 Dec 2016
review fromkayak
Cons:There is not a normal car shuttle and the Hopper would not take me to pick up have to 6lb for Hopper. The rental place is impossible to find because it’s not called Ace.Reviewed 8 Jul 2019
review fromkayak
Quick and convenientPros:1. Service was excellent 2. Car selection and offer was superb 3. Access from LHR is not bad at all. Curbside pick up for the H51 bus and it's about a 7 min ride to the Holiday Inn M4J4 which is on the ground level as soon as you depart customs. 4. Drop off is very easy access off the motorway and the bus to drop off at the terminal is at the hotel, therefore you can have a cup of tea or coffee before getting to the terminalReviewed 6 Mar 2017
review fromkayak
MediocreCons:There is no free shuttle to and from airport During dropoff, the guy was impatient to drive the car away. I was getting my things from the boot and he kept asking whether I was done. After drop off, I wanted to take the shuttle to airport. Unfortunately I have no small change to pay the shuttle. I went to the car rental counter for small change. I told them clearly that I am a customer and just dropoff my car and I need some small change for the shuttle. The refuse to help. So pathetic.Reviewed 19 Jul 2017
review fromkayak
Pros:Bad customer serviceCons:Better communicationReviewed 30 Jul 2019
review fromkayak

Where can I find Ace hire cars in London?

Holiday Inn M4J4, Ace car hires


Holiday Inn M4J4


Monday07:00 - 19:00
Tuesday07:00 - 19:00
Wednesday07:00 - 19:00
Thursday07:00 - 19:00
Friday07:00 - 19:00
Saturday07:00 - 19:00
Sunday07:00 - 19:00


+44 20 8619 7000

Good to know

Most popular location

Holiday Inn M4J4

Most popular car type


Average price


Good deal


Top tips for hiring a car from Ace in London

  • 25% of our users found a car hire from Ace in London for £10 or less
  • Compact car hires from Ace in London are around 6% cheaper than other car types, on average

FAQs about hiring a car from Ace in London