Pros: Great service and facilities. Very friendly staff much better than the ones in EU and USA
Oct 03, 2016
Pros: Overall customer service was good
Cons: Seems like an old plane, no entertainment on plane.
Aug 12, 2016
Bad planning on Avianca's part
Pros: The airport and flight service was good as usual. There were no complaints on this part.
Cons: Our flight from BAQ to BOG was changed several times, which caused our connecting flight schedule to be changed as well. We arrived in Quito much later than planned (5pm instead on 10am), which caused us to lose an entire day in Quito. I was informed of the flight change the night before, but my sister who was flying with me was not. Had she arrived at the airport on time for the original flight (5am), she would have had to wait in BOG close to six hours to catch the second flight to Quito since she would have missed the first. The return flight from Quito was just as disorganized, and overbooked.
Aug 08, 2016
Was held from boarding plane until after it left
Cons: Was forced by boarding crew to undergo extra security screening at the gate, for which the flight was not held for me. Once the flight had left, I was forced to pay for a new replacement flight. Absolutely inexcusable and possibly corrupt?
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