Overview

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Hotel Puerta De Alcala

Fausto Elhuyar, 9, 28802 Alcalá de Henares, Madrid, Spain
+34 918 025 460

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+34 918 025 460

Overall guest ratings

7.8/10 Good
Based on 583 reviews

Review highlights

  • 9.2
  • 8.9
  • 4.8
  • 4.5

Good to know

  • Very quiet

Nearby

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    About

    Located near a train station, Hotel Puerta De Alcala is a great choice for a stay in Alcala de Henares. Guests can grab a bite to eat at the coffee shop/café, and the spa tub makes for a relaxing end to the day. An outdoor pool and a sauna are other highlights, and rooms offer deep soaking tubs and refrigerators.

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    Amenities

    • Free Wi-Fi
    • Facilities for disabled guests
    • Outdoor pool
    • Air-conditioned
    • Coffee shop
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free Internet
    • Pets not allowed
    • Parking (surcharge)
    • Steam room
    • Storage available
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    7.8 Good
    Based on 583 reviews
    • 9.2 "World class service."
      9.7 "97% found the staff to be very friendly."
      8.8 "88% said the reception staff was great."
      9.0 "90% thought the service was very professional."
    • 8.9 "Good value."
    • 8.5 "Location is great."
      9.1 "Great parking, according to 91%."
      7.9 "Easily accessible by car, said 79%."
      8.6 "86% thought it was easy to get to the train station."
      8.0 "80% thought parking was inexpensive."
    • 6.7 "Breakfast is mediocre."
    • 6.0 "Average comfort."
      5.0 "Beds were acceptable for 50%."
      6.0 "Only 60% said rooms were big enough."
      5.7 "Only 57% thought the air conditioning was adequate."
    • 4.8 "Rooms are not good."
      0.7 "93% thought the tv was sub-standard."
      2.7 "73% thought they were poorly maintained."
      0.8 "For 92%, the rooms looked old."
      3.3 "67% found problems with the furniture."
    • 4.5 "Disappointing food."
    • 4.4 "Bad amenities."
      4.8 "52% thought the building wasn't nice."
    • 4.0 "Internet is poor."
      3.3 "67% said the wifi quality was bad."
    • 2.4 "Horrible vibe."
      1.5 "85% criticized the unstylish hotel."
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    Overall rating

    7.7 Good
    Based on 326 reviews
    • 9.3 "World class service."
      9.8 "98% found the staff to be very friendly."
      9.0 "90% said the reception staff was great."
      8.8 "88% thought the service was very professional."
    • 9.1 "Excellent value."
    • 8.3 "Location is great."
    • 7.3 "Good breakfast."
    • 6.2 "Average cleanliness."
      6.7 "Only 67% said rooms were clean enough."
    • 6.0 "Average comfort."
      5.7 "Only 57% said rooms were big enough."
      5.3 "Beds were acceptable for 53%."
    • 4.6 "Bad amenities."
    • 4.5 "Rooms are not good."
      0.8 "92% thought the tv was sub-standard."
      2.5 "75% thought they were poorly maintained."
      0.7 "For 93%, the rooms looked old."
    • 2.3 "Horrible vibe."
      1.4 "86% criticized the unstylish hotel."
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    Overall rating

    8.3 Excellent
    Based on 104 reviews
    • 9.3 "World class service."
      9.8 "98% found the staff to be very friendly."
    • 8.4 "Location is great."
    • 6.4 "Breakfast is mediocre."
    • 6.4 "Average comfort."
    • 5.0 "Pool is mediocre."
    • 5.0 "Rooms are ok."
      5.9 "For only 59%, the bathroom was ok."
    • 4.2 "Bad amenities."
      4.5 "55% thought the building wasn't nice."
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    Overall rating

    7.7 Good
    Based on 151 reviews
    • 9.1 "World class service."
      9.6 "96% found the staff to be very friendly."
    • 8.9 "Good value."
    • 8.7 "Location is great."
    • 6.8 "Breakfast is mediocre."
    • 5.7 "Average comfort."
      5.8 "Only 58% said rooms were big enough."
    • 4.7 "Rooms are not good."
      4.5 "55% didn't like the uncomfortable beds."
      2.8 "72% thought they were poorly maintained."
    • 2.4 "Horrible vibe."
      1.7 "83% criticized the unstylish hotel."
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    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Very quiet"
    data provided by TrustYou

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