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NH is the ground zero for Amsterdam
Check in/ out not very efficient
We have stayed at this hotel twice now and it is in an excellent central location. The hotel reception is beautiful and the rooms are also in keeping with this. Our recent room was very clean, comfortable big bed and with all the amenities that you would expect. Prior to this we have stayed in one of the suites which are excellent but of course pricey. The general rooms are a good price - not the cheapest but you do get what you pay for. We didnt book the breakfast as this made the room price too expensive.
Top Location, Friendly Staff Rooms, even booked early and got a cheap price, do not match at all a 5 star hotel. The room rate compensated a bit for it, but definitely disappointed by a hotel which has such a famous name.
Very relaxed friendly atmosphere
המלון עובר שיפוץ בלובי שלא ידענו בעת ההזמנה, אני חושב שזה פרט חשוב לדעת בעת ההזמנה, זה לא היה קריטי אבל רלוונטי. 25-5-2015
Nothing exceptional springs to mind Badly stocked mini bar. No 24 hour restaurant/coffee shop
The location was the best thing. The rooms were small, inefficient handling of processes and nothing that made me feel it to be a "grand 5* hotel". They should take a lesson from Germans in Efficiency... or another grand hotel in their neighborhood.
Location Scruffy corridors and dark bedrooms
Calmness Had to pay EUR 100 for 4 days of broadband connection. Should be free inside the hotel.
The location Furnishing of the rooms
The location and the quality, cleaness of the hotel
Great staff knowledgeable about area and willing to answer questions and provide direction. Rooms are clean.
The attitude and helpfulness of staff was very good. Cleanliness and presentation was good The location suited us very well The breakfast room was too much of a crush and could have been laid out better. The afternoon coffee and evening bar facilities were given low priority.
Excellent all round! Will definitely stay here on future trips to Amsterdam. No iron or bathrobes!
Hotel staffs were professional and polite. Free Wifi is a bonus! It will be nice if breakfast is included.
Location Being overcharged/ They cached my deposit and failed to return it! (50 Euros)
Lovely comfortable room, nice decor, loved the dimming lamps. We had to queue to check in, and after our long journey to get there, we were tired and wanted to go up to our room as quick as possible.
WiFi did not work in my room (signal too weak) but worked well in lobby
location, nice hotel
Excellent location, 3 minute walk from Amsterdam Centraal
The staff are excellent I do Think Ther price is high
Good colours, style of reception and breakfastroon was pleasant, fireplace at receiption were really nice. No fitness room at the hotel. Wholefloor carpet is not same style than other things. Corridors ugly.
I liked the location and the style of the room. We wanted to make some tea as it was quite cold in Amsterdam but there was no tea pot. We asked the service and it appeared the tea pot would cost us additional 6 euros. I think tea pot should not cost anything in the hotel of such level.
Good location, helpful staff, nice bar.
The location is perfect, walking distance from the train. We also walked both days from the hotel through the neighborhoods to the museum district and back. The breakfast and cocktail receptions were an added benefit.
Great location. great food, friendly staff. pricey
Very central location, clean, friendly, well-furnished.
Excellent location, which is why I would still recommmend it. Not particularly good value for money. There were rennovations taking place making the room a bit noisy duraing the day. 30 Euro pp breakfasts are too expensive and should have been included in the rate
We thoroughly enjoyed our time in Amsterdam and couldn't have asked for a better hotel. Very comfortable, immaculate, great location, incredibly friendly and professional staff. Would definitely recommend this hotel for pleasure or business trip. nothing
Great central location. Nice, business-class hotel with good facilities and service. Ask for room facing courtyard, which is quieter than street side. Kayak price of $170/nt incl (very good) breakfast was great deal for this property.
nothing Had booking confirmation in-hand. Manager asked a ton of questions, asked me to email her the confirmation, wasted a half hour till she finally told me the reservation cannot be honored because their reservation system was already closed, meaning they overbooked and refused my reservation after I already showed up at the hotel. They wasted my time. They were rude. They tried to blame me even though all i did was book online. They provided no assistance in getting a different room in the city. Awful experience. BE CAREFULL ON BUSY NIGHTS, THEY OVERBOOK.
Good location, big and clean rooms,nice staff, value for money
Paid extra for lounge Lounge didn't have food available all the time Lounge should open at 5 am We were with my handicap father and the hotel lobby is handicap accessible but it would be a real problem if he had to leave quickly.
easy to access all areas of amsterdam ( very central location) No, everything was great, i enjoyed my stay and will book thier again when i return to Asterdam.
The only concern, was the checking in it seem too long and you did have 3 staff on. However th ques for checking in was getting longer as the staff seem to take telephone calls when attending to people checking in.
Location, price, excellent staff and wonderful building... This was the third time I have stayed at this hotel, and on both previous occasions I was allocated a much larger room than this time around... This time, the room we were given felt a little cramped, especially the bathroom. Also, the room contained only one mirror, inside one of the wardrobe doors, and there was only one bedside table. I will definately use the hotel again in the future for its excellent location, condition and helpful staff, but my fondness for the hotel has been slightly reduced because of the size of our room.
2nd stay, had a bathtub this time ++ Central location. Clean. Cheap. We couldn't have a smoking room, even though we indicated a preference for one. The rooms all seemed to have been renovated with hard flooring which made adjacent rooms a lot more noisy.
Very central location, a few minute walk from Dam square. We had a superior double room, which was spacious and very nicely finished. The bathroom was also very nice. For breakfast, there is a wide range available - cooked, pastries, breads, fruits and yoghurts etc etc.... Room was located on the ground floor which meant it was a little noisey - but you can't have a central location and no noise!
Location, freindliness of staff
Great view overlooking the Singel Canal Friendly atmosphere Brilliant location
Location, Lounge, Coffee and goodies at reception Beds hard
Loved the hotel and the staff were incredible. Will always stay there in the future. Room are small but beautiful. Rooms facing the canal had very little storage space.
Cosy, friendly staff. No problems no free wifi
Location, interior design, breakfast, coffee/cakes, most staff Poor window, let in a lot of street noise, with what we paid for 2 nights (c.€380) they could buy a double glazed window (about 4 ft by 3 ft) which would be a big benefit for future users of the room. While most staff were friendly, the receptionist we mostly dealt with was businesslike/efficient rather than friendly. (my wife might use different words!)
Everything was excellent. Beautiful old world charm, large spacious room, staff was outstanding in every way with help on questions, places to eat and see and making reservations. No
Well situated hotel with friendly and helpful staff. Reasonably comfortable bedroom, although small. Nice clean and well appointed bathroom. Hotel bedroom was rather small and paintwork on windows peeling.
Good location. Not very modern. Adds 10 years to your life. People 50+ loves it I guess...
The beautiful classic design interiors. The room as well.
The rooms were very nice and clean. The breakfast was excellent. The staff was very kind. My brother lives in Paris and is recommending the Hotel Estherea to any of his friends/associates who are planning to visit Amsterdam. The bar wasn't open until the evening. I would have liked to have a cocktail after I checked in...but there were plenty of places around there to have one - so it was not a big deal.
i found it very nice andthe staff were very helpful also the breakfast was lovely
The staff was very cooperative The room was very small
excellent location, staff, breakfast, great rooms no
The check-in staff (those specific two) they were great fun and welcoming and the cat. The hot (cold!!!) water in the morning and the explanations received at reception (i.e. a once off incident) not true. Every morning same issue all week-end. The lift- you can age 20 years waiting for it.
I like the location, the services and the cleanliness of my room. The room was reely small.
Location and late breakfast No tea/cofee facilities in room
Location!!! Great breakfast with a selection of delicious food!. THe staff was also very helpful. The beds are little to narrow and too soft for me. The water in the shower never became hot, just warm.
friendly staff & excellent buffet breakfast no room service
location, staff customer service I had to go home early!
breakfast and location no air conditioning also step to bathroom
I spent there 4 nights with my wife, daughter and two grandchildren (5 and 14 years old). What impressed us most was the unique atmosphere of relax in the most heart of the city, unbelievably delicious cuisine at 238 restaurant and very comfortable pillows!!!! No, everything was perfect
Excellent location. Little noisy, little dirty:)
The Pulitzer offers old world charm, excellant service, and all the luxury in modern accommodations anyone could ask for, I was thrilled with the hotel, and the morning breakfast was par excellance. The location of the hotel was for us, perfect. I just can't say enough. I've stayed with the Pulitzer before this trip and I will definately stay there again when I return to Amsterdam. I am in the restaurant business in the US, and because I work so hard at creating a special atmosphere and serving my guests well, I am very appreciative when traveling to be treated so well. . The Pulitzer does it right, from check in the check out! Thank you! Absolutely NO Complaints or suggestions.
The Pulitzer was recently redesigned and it exceeded my expectations in almost every way. The location can't be beat. It's in a very smart area in Amsterdam with great bars, shops, and restaurants nearby. The design of the hotel is very chic. The interior courtyard garden is amazing. Everything was perfect except service at restaurant Jansz. Everyone was well intended but some people (hostess) abandoned post for several minutes and people were left waiting to be received and, &! My case, to collect my coat. This is one area of operation to inspect. Otherwise, everything was so perfect. I've stayed also at the Dylan hotel and Waldorf and I would say that this hotel is better than Waldorf because the design is so smart and not generic like Waldorf. And I would say it's equal to the Dylan. Dylan is also chic but has a more classic design inspiration. Stay here while it's still affordable. I imagine rates will increase once reviews and bookings start coming in.
Beautiful atmosphere, nice staff and amazing location Breakfast was poor and very expensive.
We had a very nice room with a view on the canal;
found the hotel to be the perfect location for our vacation in amsterdam. many of the things we wished to see were in walking distance and if not the hotel was very quick to arrange transportation for us. thought the room could be just a little fancier in appearance for the amount of money charged. otherwise - very confortable
The location. Lots of dislikes and for the price we paid, it is not close to the value that it should be.
location, service, and room were great. We paid 30 euro extra at the hotel and had one of the two rooms we booked upgraded. one of the two rooms we booked was on the first floor. At first it looked terrible, but ended up being fine and three older kids stayed there and liked it. We stayed in a room that we paid 30 euro to upgrade to.
great location, walking distance to most things, nice garden too much renovation, halls not very attractive
Stayed here for business and it was great. All the required services and internet were available. As for comfort, the bed was perfect. My only discomfort was that it can get a bit too warm at night despite the heater being off. Also, I have to say that the hotel is beautiful and in a very nice location. It is very easy to find your bearings to find your way back and feel safe even late at night. Would definitely stay here again.
The location is very good, having a good access to anywhere from the tram station close to the hotel. The staff is indeed capable and courteous, but I rather wish them to be more leisurely.
Ideal for couples, Quiet and secluded. Very attentive staff. No
Personalized friendly service, great location, excellent food and drinks, intimate ambience
It was a nicely designed hotel and the room was very stylish and comfortable. The shower leaked badly and was not fixed after we mentioned it. In addition, the room was impractical with insufficient space to put things away. Breakfast service was slow.
staff service and dining room room 23 in attic: electrics very hard to de-cipher! In bathroom, design prevails over functionality eg mirrors: size/location (hopeless!). Try shaving...near impossible!
Attention to detail, design, menu, service
I really like the decor @ public areas The standard double room that I stayed is not in a good condition, too dark and small for too many furnitures, wc was not fixed well, switches in room are not convenient and there has not sufficient lights in room particularly in bathroom, also the bath tub is too high.
The hotel was lovely and the staff were extremely helpful. It was expensive but it worth it. If you are going to splurge then this is how it should be done. My room had a perfect view of the canal. I suppose some aspects of the room could have been a little cleaner but even still everything was great. They took good care of us.
The atmosphere, the nice bed, the beautiful settings and the garden, the small cookies served in the lounge for you coffee I would prefer to know there was no door to the toilet before I ordered the room. The coffee at the breakfast could be "up graded" and put a toaster next to the bread, instead of asking the waiter to do it
Excellent room, except the televisionset was seriously outdated and not in conformity with a 5 star small luxury hotel of the world status the terras, restaurant service of 2 of the employees was absolutely below standard with total disinterest. Questions asked during lunch service where either simply ingnored or responded too late
Went shopping and to many, many museums. Loved the hotel! Not one complaint. The location was great, the rooms were great and the hotel staff was wonderful.
The location is great. It's near to the train station and to the dam. I needed to laundry a pants and, despite of the price (expensive), it was very good. There was a nespresso machine in the room. There wasn't a breakfast. The room is small, but it was ok for two people.
Lady at reception was very kind give us information about where to go. They also keep our luggage after chekout for a few hours. You fill yourself safe there.
The free use of PC and Internet access in the Swiss Office was great
This was a fantastic place to stay. I would recommend it highly. Convienently located near the train station and cruise boat landings.
Atmosphere No curtain in the shower
Nice location The room was reported as superior with queen size bed, though in fact the room was 6 sq.m. with a tiny bed.
Location was fantastic, very close to main shopping areas. Also, lots of pubs and restaurants nereby and within walking distance of everything.
friendly staff nothing
The hospitality of the staff the entrance of the hotel. you need to walk a distance to enter the hotel on the main street
Good location close to an event we were attending Television service limited and very poor reception. Shower was a bit low and cramped.
very good location
Nice hotel. Very well located. The cost for Inet is too high, as well as the cost of the breakfast. But it's a free choice!
staff and service nothing
Great location and good value
Just about everything
nice staff very polite
Very good location, just off Dam Square.
Clean, quiet room the fitness room is extremely basic (2 slightly outdated machines)
The location was excellent and the superior room was of a very high standard. I had to pay the "Amsterdam City Tax" when I checked out, when I booked the hotel the documents said it was included in the price.
The location was excellent and the room tidy and clean. Sometimes the room was rather hot and we could not open the windows. The bed felt like it was tilting slightly to the ground??
I stay in this hotel second time! I like absolutely everything. First time I stayed with husband in most expensive deluxe room. Now in standard. But both of room are perfect!
Its location Yes. It took ages to walk from one side to the other and you had to do your ironing in a laundry roon close to the front desk as there weren't any irons available.
The hotel was clean. The air conditioning did not cool the room well.
Staff and easy availability of bicyles for our use.
The room was very comfortable and lovely and clean.The hotel was very central to everything but in a lovely area.
Great location. Very good and helpful staff. Canal houses are well known to frequent visitors. First timers with mobility issues (not my problem) should ask for rooms wiht easy access.
We like the service the room & central location
Please write at least 15 words Professionalism of the staff and beautiful room No tea or coffee in the room and the room stayed quite cold
The location in a beautiful area of the city with good access to communication and travel links. The comfort of the accommodation and the most helpful and courteous staff.
Nice hotel,excellent staff,good location!
Cannot say enough about how great our stay was here! We extended our stay by a day we loved it so much. The prices were very reasonable. They checked us in 2 hrs early with zero hassle. All of the room supplies were included. While not exceedingly spacious, everything about the room and hotel oozed modern style. There was interesting literature on the shelves. The beds were clean and comfortable. In the lobby was a hip restaurant with delicious and affordable faire which we frequented almost every day, and at night became a popular bar until 1 am. There were many other places to eat, shop, or stroll past from the Hoxton's central location, but it was far enough removed from the main tourist areas to feel somewhat local. I would recommend this place to anyone except maybe those traveling with children, as I believe they had to "cheat" to fit us into a single room, and we are smaller than your average humans as it was.
Great atmosphere Small bed
My single room was tiny. It was impossible to see the television from the bed. In the evening, the lobby turned into a very crowded and noisy nightlife venue. Because of the crowd, it was difficult to get in and out of the hotel. Would never stay here again.
Location: near Dam Square, but not close enough to hear noise. Friendly staff. Single room was a little small, but manageable.
The staff was the best. Helpful in all instances. Great location.
good location in the city center overprice for such small room, stinky room small bathroom front desk ask us for 50 euros deposit at the check in with poor explanation why they take security deposit this hotel shouldn't be call 4 stars is deserve maximum 2 stars elevator such slow and small that barley feet ours luggage and us. we do travel a lot in Europe and south America and we never had such bad "stay"
The staff was friendly everyday, helping to make reservations and directions. We had move rooms after 1 night and they were accommodating. The worst thing about this hotel is that you can hear even the slightest noise from the rooms up above you. I got woken up almost every night by people coming home from the bars at 1 or 2am. I thought it was just loud drunk people but after changing rooms we could the people above us again.
very friendly staff.
location smaller rooms. beds wasn't comfort. tel in the room didn't work and I didn't even got suggestion what to do
Staff is friendly and professional Hotel location is superb! Matress of the bed was old and needs replacement Hotel can be cleaner for a 4 stars
Great location. Friendly staff. Clean.
clean hotel WIFI is absolutely HORRIBLE. you would pretty much get no wifi in the room. you have to go to the lobby to get SLOW wifi.
We loved the location. It was excellent. Close to Dam Square and to the railway central station. We could walk everywhere. The reception staff was nice The room was very very small. No closet for our clothes. Just a tiny narrow and short place to hang a few shirts. No place in the bathroom even for putting a towel while showering. The WiFi didn't work for 95% of the time.
Obviously, one of the best locations in the city since it's ridiculously close to Dam sq After reading quite a lot of reviews talking about the size of the room we got to the hotel a little worried. Well, either PVC has different room sizes or some of those critics are completely exaggerating. the room we got might not have been luxurious, but it was far from tiny. Quite perfect for people who want their hotel to be close, convenient, nice and cosy. The staff, btw, we're extremely helpful and always smiley. FREE WIFI!!! Cleaning rooms is being done partially and irregularly The bathroom had one kind of liquid soap for everything(hands, body, shampoo) also, there was very little of it. Our reservation did not incl. breakfast which also increased expanses.
The Staff were amazing and the bed was the most comfortable I have ever slept in.
very comfortable and quiet hotel room not very big. Considering the price, breakfast should be included.
Everything...! Staff is charming, the room #405 (bridal suite) is marvelous even located in the annex and the main building for breakfest is suberb...
Good value for the price and location in the center of town. Very nice staff and reasonably priced breakfast!
Stayed for 4 nights and felt it was our "home" . The staff was very friendly and knowledgeable of the restaurants and sites we were interested in.
warm and friendly welcome. Smaller room but cleen and beautiful. Nice breakfest and Special interior design. Room a bit small
I had a lovely stay with very helpful staff in a cosy atmosphere. I recommend sipping a cocktail by the fireplace! Nothing I can think of.
Friendly and helpful staff, excellent location of hotel, rooms were clean and comfortable. The coffee machine was brilliant. Would have prefered to have a room with a canal view and located in the main part of hotel not the annexe
We liked a lot the way the hotel is decorated a lot, it's old classic style. Apart from that, the service was very good, personnel is nice and friendly. That the heating was switched off while room cleaning and you had to come back to the cold room.
Staff, Bed, Pillows:) Internet Access