The hotel has pleasant grounds, appears to have a good range of facilites, and the breakfast buffet is reasonable. The standard rooms are of low quality with plastic chairs, table, and furniture and have a general air of shabbiness. They are certainly not up the standard expected of a 4-star hotel and the high price charged. The desk staff are generally unconcerned and unhelpful.
The location on the lake was breathtaking and the superior room was spacious. I was shocked that I was unable to get anything to eat at 4pm due to all cafe bar restaurants closing between 2 and 3.30pm.
Excellent services and facilities. The best hotel in Riva Del Garda. a few (but pleasent) minutes walk to the town center, internet is not free.
Quiet, close to Lake of Garda ( 50m) too many campings around the Hotel, no mini bar, no information inside room
Spa center was very good, location of the hotel was excellent. Small TV without international channels, no cable TV
Good location on lake front. Nice room. New and clean. Great dinner. Nice spa. Jacuzzi water is cold. Fresh fruit would have been appreciated rather than the canned fruit.
Nice and pleasant location, you find lots of shops and restaurants nearby, the hotel is situated by the lake beach, along a footpath that skirts the Garda Lake and leads you to the center of Riva del Garda. The bedrooms are excellent, good breakfast, friendly and efficient personnel. The hotel also offers an elegant Spa center. I honestly enjoyed my staying and would recommend you this hotel. The hotel is a bit far from the center.
Directly placed at the lake, very good parking possibility ( really a problem in Riva ), personal very friendly and ready to help. Breakfast was very simple without any changes...not suitable for a 4* hotel. Our room was quite dirty ( bathroom ) and on the roof was some mould falling down. They offered balcony with side view lake...from our room was only the possibility to have a view at the camping place along the hotel.
Hotel was well placed for eating and shopping in riva del garda. Large room with balcony. Toe nail in bed when we arrived.
Superb location. No air conditioning or fans in rooms = extremely hot rooms during summer months. The free parking "near the hotel" is actually a lone parking lot some 10 minutes walk away.
The location was good. It advertised wlan and air-con. it did not have either of these. Not value for money. False advertising. I stayed there because it was supposed to have these facilities.
We thought the location right by the lake edge was lovely and because we had a room overlooking the Lake we enjoyed the views very much. Good internet facilities despite the fact that you had to ask the reception for a password every time you wanted to use the machine. The hotel restaurant had good food. Our room wasn't ready when we checked in ( within the recommended check in times). Parking is a real problem at the Hotel. Only a few temporary parks immediately outside and we had to park our car, a ten minute walk away,as provided by the Hotel.
this hotel is much much closer to the main area of Riva than we thought from the map. the place felt bran new and for this is was lacking something - however the guy at reception made me a fab cappuccino!
The location was very good. The breakfast was a nice European type buffet. The room and hotel was very clean and the staff was helpful and friendly. Parking is a problem that is not fully explained. You cannot park at the hotel as it is a pedestrian only area. The. Staff. Was. Very. Helpful. In solving. Thus. Problem.
Hotel was clean and the hotel staff was helpful. We had nice views to Lake Garda from our 4th floor room. Room was quite spacious and had air conditioning. Also WiFi was included in the price as well as the breakfast. The pool was ok as well. There was also parking place included in the price and it was private and monitored with CCTV. It was more or less for older people (over 60 years old) so we did not fit in that well, as we were only 30. Hotel is used for big travel agency group travelers and in the morning it was bit hard to find the proper table in the breakfast room.
location is good, only 5 min walking to the lake. i think 3 stars is enough for this hotel, the breakfast was poor. the bathroom was very small
(1) Cleaner has opened room even I have a notice not to enter provided on the door. (2) I had to change my departure day (one day before) I was asked to change it on the booking.com website first.
Staff very helpful & friendly. Nice location close to lake. 10am Check out too early especially trying to organise young children for departure.
Room was on the small side, but all other facilities and breakfast was very good.
the location and view to the lake
Big rooms, good equipments
Nice reception, nice flat, everything there what you need (e.g. for cooking) very loud neighbors, the chairs are uncomfortable
Very clean, very luxury and big apartment,excellent location.
There was no problem to check-in in the morning, thx. We were with bikes, parking is across the street, there is opportunity to clean them on the parking spot, good choice for MTB people. Room ok, no problem. Nearest coop is some 400m away, they open too late (8.30)
New, clean and very comfortable, well equiped. Not far from centre of Riva as well as beach and parks. Free parking. Good value quality vs. money. We get higher level of apartment then we booked for free (was not Annex). Poor internet connection (Wi-Fi), 3 hours per EUR 5.
The best location I have been in in my honey moon I stayed in the weakness spa which was great The shower is next to the entrance
Riva is a stunning town with great restaurants/bars and fantastic scenery. The experience of having breakfast with the beautiful garden and pool in front of you and the mountains in the background - stunning.
Great location - near lake and old town. Pristine room and hotel generally. Great staff. We were lucky enough to get upgraded to one of the wellman suites - amazing room with jacuzzi, steam room and the best lakeside views. Just fantastic! no
Good clean building with high quality finishes. The air conditioning was broken resulting in the rooms being far too hot to sleep and the management stated that there was nothing that could be done. No offer of compensation was mentioned but we were advised to open window !! This affected all 3 nights sleep. Also I believe the hotel definately needs a restaurant. Spa attendant seemed abrupt when questioned about bookings,
Location view and staff and brekfast where all excellent On the website it had said there was an indoor swimming pool but there wasn't
Very nice overall premises, very nice pool area and breakfast space. Appreciated the garage in the hotel for parking. The room itself was in need of renovation. Bathroom faucet was leaky, some of the fixtures were broken in both the room itself and in the bathroom. TV reception was poor (many TV channels were noisy).The 2nd floor wireless base station was inoperative so I could not really use the Internet in the room at all. Staff acknowledged problems when I complained, but no fixes were done for any of the problems during my visit. Excellent hotel otherwise if the room would be renovated. Other rooms in the hotel seemed to be updated, so we just got the worst one.
Breakfast is good. It is a four star hotel with a bed that's 1.60*1,85m very small. Value for money is poor.
Excellent suit with good sized room and Jacuzzi Parking in the area proved to be very difficult
Friendly, helpful staff. Great menu in restaurant. Good breakfast.
the location. there is no park near.brekfest was fair/
Comfortable conditioning, cleanly, quietly
Location, cleanliess of the room. Mini-bar didn't work at all, we couldn't use it as a refrigerator (not could water, no ice, but temperature outside is + 35 at least) Hotel staff told us, that if we need smth fresh, we could leave it at the kitchen of the restaurant. There are no any plates & glases in the room. Air condition didn't work during the night. I couldn't recomend to stay there at least in summertime.
Our best hotel stay ever!!! Very nice and professional service and fantastic room!
Francesca in the reception was very welcoming and helpful. The hotel is in an ideal location for immediate access to old Riva del Garda and the lake. It is clean, bright and comfortable. Nothing major. We paid a bit extra for the suite to discover that it is on the fourth floor with such a slow lift that we had to use the stairs (74 every time!). Could be a problem for some guests, though we didn't mind. Wireless internet was supposed to be available in the room, but this was not the case. We appreciated the offer to buy us a cable, though were happy to use our computer in the Breakfast Room.
It was located in the centre of the old town which was an excellent location to visit the town and the lake front. It also ran its own restaurant below which specialized in German cuisine, and the quality of the food was excellent, and the price reasonable. The room was well kept and clean with all the facilities needed. It had no parking but paid parking was available in a secured carpark 5 minutes' walk away.
Proximity to area attractions at value price.
Right in the centre of Riva. Good location, friendly staff and you must try the Goulash Soup in their restaurant.
Clean, very comfortable, very good facilities No
The view from my window, breakfast included with the price of the room, the free internet service, the friendliness of the staff. nothing
The food at lunsj and dinner was very good. The service was not good. Smiling had not been invented in this hotel
Clean, comfortable and free parking. Nice location.
This is a great little Italian hotel slap in the middle of Riva del Garda. It is traditional and stylish. We stayed for one nignt in August while attending the music festival and we had a very pretty balcony room with a view of the piazza and the tower. The hotel has good basic facilities and is completely charming. We ate breakfast which was exactly as expected in Italy with a good simple buffet. The restaurant was busy in the evening with plenty of Italians but we did not eat there. We would have but we were on a brief stay. Riva is a stunning place and our stay at the Portici will be one highlight of a lovely summer.
The clean room and the window and balcony facing the piazza The beds were to hard
Good location, very close to the waterfront, doorman let us in after 1am with a smile. Long walk with luggage as it is in a pedestrian area, room very hot. Breakfast fruit juice was a mix, not real juice.
Please write at least 15 words
The pool is nice, the location in the area is nice the air conditioning does not really work - it makes only noise - no cold air!! there are not enough chairs and sunshades in the pool, and they do not clean the room in all the time you stay - even if it is for a long time
Big rooms, nice location room was located in the basement with no view and iron bars around the 'balcony'
aircon room, the balcony and the lovely swimming pool.
Our room wasn´t prepared at time.
Extremely friendly hotel, with excellent location and well furnished room. The staff worked very hard. We thought that the insistence of paying cash for all drinks each evening was a real nuisance - they could have simply taken a visa deposit. Food was very german, rather than italian.Vegetarian food was fairly low profile
Nice view of the Arco castle.Clean rooms with kitchen inside where you can cook.Nearby to drink a perfect coffee in Casino.Nearby for a walk in the town of Arco.4-5 Km from lago di Garda.Large Garage with safety code. Only That the double bed was an opening sofa and the reception is only open from 15.00 to 19.00.
The staff were very friendly The spa is only open for 4 hours a day but this was not clear on the website
very bad food
This hotel was very expensive and it did not warrant it's price per night.
Staff spoke good English and were courteous, Internet always worked.Secure parking, Food and wine very good value. Walking distance to town.
the pool and room.
Spa was beautiful (if only for adults) Family room was good size We did not realise when we booked the hotel that the indoor pool facilities were only for 18+ adults. It should be made more clear in the publicity ... the children were disappointed.
Comfort,restaurant food excellent, Breakfast was not good, lack of space too crowded.Reservation of sunbeds before pool opened and non availability of these as apparently reserved by towels, but not used!
The staff Were all very friendly and efficent, and had a really good standard of english. (This is a very German tourist area). It is only an eight minute walk to the Grand Hotel Liberty There is no tea/coffee facilities in the rooms. Housekeeping will clean your room even if you put the "do not disturb" sign outside the door. This is rated as a 4star hotel, apart from the room being a bit bigger, there is very little difference between it an the 3star my friends were in
location was fantastic, service very good
The hotel position on the lakeside
It was too cold in the room
Location, location, location ! Poor
We are regular visitors to this hotel and really enjoy it. Its location is perfect overlooking the harbour and among bars, shops and restarants. The restaurant provides a wonderful panoramic view over the lake and harbour.It may not be the best in town but it is really good value and I have to say, location, location, location. Plenty going on in the town day and night to keep everyone happy. Mountains are easy to walk to out the back door and the lake out the front. Lovely roof terrace for a sunbathe or a splash in the small resistance jet pool. We will be going back again in 2011. Well done to the staff and Best Western No
Everything equaled or exceeded of the quality and standards excepted. Coffee/Tea/Kettle in the room woould have been nice
The seaview was great! The staff was very helpful and nice.
Very nice hotel. Perferctly situated close to "everything" in "old" Riva. Staff in Breakfast Room rude and unfriendly for no reason (not busy at all)
The hotel was cenrally located, lovely breakfast and a very nice room.
friendly helpful staff; free and easy availability of bikes; good location perhaps improve variety of breakfast; pool not really useable;
Clean overall. Staff helpful. Nice touch to supply free bottle of wine although not very good. Hotel very clinical. No restaurant. Not in Arco as advertised but several km outside which made it very difficult for friends staying in area. Beds very hard, had made special request to supply comfortable bed because of spinal injury,but this was ignored and when request made at hotel to supply more comfortable matress there was nothing available.
Design and cleanliness of the facilities, including swimming pool At this season of the year (end Aug) the noise from the neighbouring factory and smells of fruits processing (wine/alcohol like). Hotel advertises and invites you to their own wine cellar, but asked at the reception sends you to the other places.
Everything! The receptionist was very friendly and couldn't do enough to make us comfortable, even booked dinner at nearby restaurant for us, which was fantastic! Recommend this hotel and hope to return. Nothing.
Excellent modern facility with great air conditioning, layout, and decore.
location in relation to Arco
Excellent as usual.
Very good breakfast, new clean hotel, location was good if you don't want to be in middle of town (this hotel was located edge of city of Arco) -
The position near Lake Garda is superb. The breakfast was very good but other meals were mediocre. But there are many good restaurants in Riva.
Charming hotel and charming staff, with a nice simple restaurant, right on the beach in a great family resort. WiFi connection proved to be difficult.
the good situation and propperness we did not appreciate that everybody had access to our room key as most of the time there was nobody at the reception and anybody could pick up the key as they were not secured. That is the reason we had the key all time with us
Location directly at the lake, nice breakfast, friendly service
Location near to lake Parking a little difficult
Small car park.
Great location overlooking lake, very clean and comfortable A little too far from old town of Riva, but the walk to town, 20 minutes, along lake was very picturesque
Access to lake and town. No.
Location was excellent, right by the water. The staff were really nice at all times and did all they could to make our stay as pleasant as possible Room size was a bit on the small side, but this did not seriously affect our overall enjoyment as there is so much to see and do
The location This is supposedly a three star establishment, but a two star would be a more accurate description. Even in a two star hotel, you expect certain things to work - ie. bathroom lights, handles on cupboard doors, the toaster at breakfast etc. but they didn't at the Hotel Bellariva. Unfortunately, this hotel is in need of some maintenance. Also, the website describes the apartment we stayed in as having "two separate sleeping rooms" - this was a gross exaggeration. The second sleeping room consisted of two bunk beds in the living room, separated by a curtain.