Overview

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Mercure Auckland

8 Customs Street, Auckland 1001, New Zealand
+64 9377 8920

£113+

Overall guest ratings

8.1/10 Excellent
Based on 1,695 reviews

Review highlights

  • 9.2
  • 8.9
  • 5.7
  • 4.6

Good to know

  • Clean rooms
  • Great view

Nearby

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    About

    Located in the heart of the Auckland waterfront district, Mercure Auckland overlooks the spectacular harbour and bustling city. Situated within walking distance of Auckland shopping, restaurants, the Viaduct Harbour, ferry terminals and Vector Arena, Mercure Hotel Auckland offers 189 rooms and suites, a gym, undercover valet parking, and a dedicated conference floor catering for 200 delegates. Vue Restaurant and Bar is located on the top floor of the hotel and offers great panoramic views.

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    accorhotels.com

    Amenities

    • Fitness centre
    • Facilities for disabled guests
    • Babysitting or child care
    • Business centre
    • Internet
    • Wi-Fi
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Concierge service
    • Cable or satellite TV
    • Pets not allowed
    • Parking (surcharge)
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    8.1 Excellent
    Based on 1,695 reviews
    • 9.2 "Terrific location."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
      7.1 "Easily accessible by car, said 71%."
      10.0 "100% thought it was easy to get to the train station."
    • 8.9 "Great service."
      9.7 "97% found the staff to be very friendly."
      7.7 "77% said the reception staff was great."
      9.3 "93% thought the service was very professional."
      7.7 "77% were happy with the room service."
      8.8 "88% were impressed by the valet service."
    • 7.4 "Good bar."
    • 6.6 "Breakfast is mediocre."
    • 5.7 "Rooms are ok."
      5.0 "50% thought the minibar was ok."
    • 5.7 "Internet is average."
      5.0 "50% thought the wifi quality was ok."
      6.3 "63% thought it was adequately priced."
    • 4.6 "Not very comfortable."
      1.6 "84% thought it was too noisy."
      4.3 "57% said rooms were small."
      1.9 "Air conditioning was criticized by 81%."
      4.6 "54% criticized the small bathroom."
    • 4.4 "Vibe wasn't good."
      3.4 "66% criticized the unstylish hotel."
      4.7 "Unfriendly atmosphere, according to 53%."
    • 3.3 "Wellness & sports facilities were not very nice."
      0.0 "100% didn't like the fitness area."
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    Overall rating

    8.1 Excellent
    Based on 983 reviews
    • 9.0 "World class service."
      9.8 "98% found the staff to be very friendly."
      9.3 "93% thought the service was very professional."
      9.1 "91% were impressed by the valet service."
    • 9.0 "Terrific location."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
      7.4 "Easily accessible by car, said 74%."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "Near to public transport, according to 100%."
    • 7.6 "Good bar."
    • 6.6 "Breakfast is mediocre."
    • 6.2 "Average value."
      6.3 "63% thought it was adequately priced."
    • 5.8 "Internet is average."
      6.3 "63% thought it was adequately priced."
      5.0 "50% thought the wifi quality was ok."
    • 5.5 "Rooms are ok."
    • 4.5 "Not very comfortable."
      3.8 "62% said rooms were small."
      1.7 "83% thought it was too noisy."
    • 3.6 "Vibe wasn't good."
      2.8 "72% criticized the unstylish hotel."
      4.5 "Unfriendly atmosphere, according to 55%."
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    Overall rating

    8.4 Excellent
    Based on 271 reviews
    • 9.2 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.0 "80% said the reception staff was great."
      9.4 "94% thought the service was very professional."
    • 8.9 "Location is great."
      9.8 "98% liked the proximity to sightseeing."
    • 7.0 "Good breakfast."
    • 6.1 "Rooms are ok."
    • 5.8 "Average value."
    • 5.5 "Internet is average."
    • 5.1 "Average comfort."
    • 4.3 "Vibe wasn't good."
      3.2 "68% criticized the unstylish hotel."
      4.2 "Unfriendly atmosphere, according to 58%."
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    Overall rating

    7.5 Good
    Based on 50 reviews
    • 9.3 "Terrific location."
    • 8.7 "Great service."
      9.8 "98% found the staff to be very friendly."
    • 5.5 "Rooms are ok."
    • 5.0 "Average amenities."
    • 4.5 "Vibe wasn't good."
      3.6 "64% criticized the unstylish hotel."
    • 4.2 "Not very comfortable."
      1.7 "83% thought it was too noisy."

    Overall rating

    7.9 Good
    Based on 389 reviews
    • 8.9 "Great service."
      9.7 "97% found the staff to be very friendly."
      7.6 "76% said the reception staff was great."
    • 8.9 "Location is great."
      9.5 "95% liked the proximity to sightseeing."
    • 6.8 "Breakfast is mediocre."
    • 5.5 "Internet is average."
      6.1 "61% thought it was adequately priced."
    • 4.8 "Rooms are not good."
      3.6 "64% complained about the bathroom."
      3.2 "68% thought they were poorly maintained."
      2.6 "For 74%, the rooms looked old."
      2.0 "Air conditioning was criticized by 80%."
      4.3 "57% said rooms were small."
      2.8 "72% said the bathroom was dirty."
      4.4 "56% had problems with the shower."
    • 4.5 "Vibe wasn't good."
      3.3 "67% criticized the unstylish hotel."
    • 4.2 "Not very comfortable."
      1.6 "84% thought it was too noisy."
      2.0 "Air conditioning was criticized by 80%."
      4.3 "57% said rooms were small."
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    Hotel type
    Airport Hotel
    Guests think this is a perfect airport hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Clean rooms"
    "Great view"
    data provided by TrustYou

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