Overview

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Mercure Auckland
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8 Customs Street, Auckland 1001, New Zealand
+64 9377 8920

£115+

Overall guest ratings

8.2/10 Excellent
Based on 1,721 reviews

Review highlights

  • 9.0
  • 8.8
  • 5.2
  • 5.0

Good to know

  • Clean rooms
  • Great view

Nearby

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    About

    Located in the heart of the Auckland waterfront district, Mercure Auckland overlooks the spectacular harbour and bustling city. Situated within walking distance of Auckland shopping, restaurants, the Viaduct Harbour, ferry terminals and Vector Arena, Mercure Hotel Auckland offers 189 rooms and suites, a gym, undercover valet parking, and a dedicated conference floor catering for 200 delegates. Vue Restaurant and Bar is located on the top floor of the hotel and offers great panoramic views.

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    accorhotels.com

    Amenities

    • Fitness centre
    • Facilities for disabled guests
    • Babysitting or child care
    • Business centre
    • Internet
    • Wi-Fi
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Concierge service
    • Coffee shop
    • Designated smoking area
    • Cable or satellite TV
    • Pets not allowed
    • Parking (surcharge)
    • Wedding services
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.2 Excellent
    Based on 1,721 reviews
    • 9.0 "Terrific location."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% thought it was easy to get to the train station."
      7.3 "Good access to the airport, said 73%."
    • 8.8 "Great service."
      9.7 "97% found the staff to be very friendly."
      8.0 "80% said the reception staff was great."
      8.7 "87% thought the service was very professional."
      7.2 "72% were happy with the room service."
      7.9 "79% said the booking process went smoothly."
    • 7.8 "Good bar."
    • 7.0 "Good breakfast."
    • 6.2 "Rooms are ok."
      5.0 "Only 50% said rooms were big enough."
      6.4 "64% thought the bathroom was big enough."
    • 5.2 "Average value."
      5.2 "52% thought it was adequately priced."
    • 5.0 "Average comfort."
      5.0 "Only 50% said rooms were big enough."
      6.4 "64% thought the bathroom was big enough."
    • 5.0 "Vibe was decent."
      6.3 "63% thought the atmosphere was somewhat friendly."
    • 4.9 "Internet is poor."
      4.7 "53% said the wifi quality was bad."
    • 1.4 "Disappointing wellness & sports facilities."
      0.0 "100% didn't like the fitness area."
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    Overall rating

    8.1 Excellent
    Based on 963 reviews
    • 8.9 "Great service."
      9.7 "97% found the staff to be very friendly."
      7.7 "77% said the reception staff was great."
      8.8 "88% thought the service was very professional."
      7.0 "70% were impressed by the valet service."
    • 8.9 "Location is great."
      10.0 "100% liked the proximity to shopping."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
    • 8.0 "Bar is amazing."
    • 6.9 "Breakfast is mediocre."
    • 5.6 "Average value."
      5.1 "51% thought it was adequately priced."
    • 5.4 "Rooms are ok."
    • 4.9 "Internet is poor."
      4.7 "53% said the wifi quality was bad."
    • 4.7 "Not very comfortable."
      4.3 "57% said rooms were small."
      2.0 "80% thought it was too noisy."
      2.6 "Air conditioning was criticized by 74%."
    • 4.3 "Vibe wasn't good."
      3.3 "67% criticized the unstylish hotel."
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    Overall rating

    8.4 Excellent
    Based on 275 reviews
    • 9.1 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.2 "82% said the reception staff was great."
      8.9 "89% thought the service was very professional."
    • 8.9 "Location is great."
      9.7 "97% liked the proximity to sightseeing."
    • 7.3 "Good breakfast."
    • 6.1 "Rooms are ok."
      5.3 "Only 53% said rooms were big enough."
    • 5.3 "Average value."
    • 4.8 "Vibe wasn't good."
      3.7 "63% criticized the unstylish hotel."
    • 4.8 "Internet is poor."
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    Overall rating

    7.5 Good
    Based on 51 reviews
    • 9.2 "Terrific location."
    • 8.5 "Great service."
    • 7.3 "Tasty food."
    • 6.3 "Rooms are ok."
    • 5.9 "Average amenities."
      5.9 "59% thought the building was acceptable."
    • 5.3 "Vibe was decent."
    • 4.9 "Not very comfortable."
      2.4 "76% thought it was too noisy."
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    Overall rating

    7.9 Good
    Based on 430 reviews
    • 9.0 "Terrific location."
      9.5 "95% liked the proximity to sightseeing."
    • 8.9 "Great service."
      9.7 "97% found the staff to be very friendly."
      7.8 "78% said the reception staff was great."
      8.7 "87% thought the service was very professional."
    • 7.1 "Good breakfast."
    • 5.3 "Average value."
      5.3 "53% thought it was adequately priced."
    • 5.0 "Rooms are ok."
      3.9 "61% complained about the bathroom."
      3.3 "67% thought they were poorly maintained."
      3.0 "For 70%, the rooms looked old."
      4.7 "53% said the bathroom was dirty."
      2.5 "Air conditioning was criticized by 75%."
    • 4.9 "Not very comfortable."
      2.1 "79% thought it was too noisy."
      2.5 "Air conditioning was criticized by 75%."
    • 4.9 "Vibe wasn't good."
      3.7 "63% criticized the unstylish hotel."
    • 4.9 "Internet is poor."
      4.6 "54% said the wifi quality was bad."
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    Hotel type
    Airport Hotel
    Guests think this is a perfect airport hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Clean rooms"
    "Great view"
    data provided by TrustYou

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