Overview

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Emerald Hotel & Spa - Ultra Half Board

Pirin Str, Bansko 2770, Bulgaria
+359 885 969 919

£43+

Overall guest ratings

7.2/10 Good
Based on 358 reviews

Review highlights

  • 8.5
  • 8.3
  • 4.4
  • 4.4

Good to know

  • Pleasant entrance area
  • Close to public transport

Nearby

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    Amenities

    • Car hire
    • Internet
    • Room service
    • Spa
    • Hot tub
    • Indoor pool
    • Skiing (downhill)
    • Restaurant
    • Bar/Lounge
    • Parking
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Fitness centre
    • Ski storage
    • Storage available
    • Free Wi-Fi
    • Non-smoking rooms available
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    Reviews

    Guest reviews

    Overall rating

    7.2 Good
    Based on 309 reviews
    • 8.5 "Comfort level is high."
      10.0 "100% thought rooms were spacious."
    • 8.3 "Location is great."
      10.0 "Near to public transport, according to 100%."
    • 6.7 "Breakfast is mediocre."
    • 5.9 "Average value."
    • 5.5 "Service is ok."
      6.4 "Only 64% found the staff to be friendly enough."
    • 4.4 "Wellness & sports facilities were not very nice."
      2.9 "71% were unhappy with the sauna."
      0.0 "100% said that wellness & sports facilities were unclean."
    • 4.4 "Rooms are not good."
      3.8 "62% said rooms were dirty."
      1.8 "82% complained about the bathroom."
      2.0 "80% found problems with the furniture."
      0.0 "100% thought they were poorly maintained."
    • 2.6 "Generally quite dirty."
      3.8 "62% said rooms were dirty."
      1.1 "89% thought it was rather dirty."
      0.0 "100% said that wellness & sports facilities were unclean."
    • 2.5 "Horrible pool."
    • 0.7 "Disappointing internet connection."
      0.0 "100% said the wifi quality was bad."
      1.5 "85% thought it was overpriced."
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    Overall rating

    7.3 Good
    Based on 169 reviews
    • 8.9 "Comfort level is high."
      10.0 "100% thought rooms were spacious."
    • 8.5 "Location is great."
    • 6.4 "Average value."
    • 5.9 "Service is ok."
      6.4 "Only 64% found the staff to be friendly enough."
    • 5.5 "Food is average."
    • 4.9 "Rooms are not good."
    • 4.5 "Wellness & sports facilities were not very nice."
    • 0.8 "Disappointing internet connection."
      0.0 "100% said the wifi quality was bad."
    View all review categories

    Overall rating

    6.9 Good
    Based on 139 reviews
    • 8.1 "Location is great."
    • 5.9 "Average value."
    • 5.0 "Service is ok."
    • 4.9 "Disappointing food."
    • 4.8 "Bad amenities."
    • 3.9 "Rooms are not good."
    • 2.2 "Generally quite dirty."
    View all review categories
    Hotel type
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Pleasant entrance area"
    "Close to public transport"
    data provided by TrustYou

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