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The greeting upon arrival at the hotel was excellent. The staff were extremely friendly, and the room itself was very clean and comfortable, if small. The location is good. Access to the centre of town is via a very pleasant walk up Las Ramblas. It is also an equally pleasant walk along the promenade which is just next to the hotel. All the rooms have kettles. Upon plugging in said kettle I received quite an alarming electric shock followed by a loud bang, sparks and smoke coming from the plug socket and a consequent power cut in the room. Whilst I accept these things happen as electrical appliances get older and need replacing, what alarmed me was the total lack of concern on behalf of the staff when I notified them that of what had happened, and of the fact that I had actually been electrocuted in their hotel room. In fact their only response was to send up a handyman to replace the kettle and reset the fuse. I mentioned what had happened twice at the reception desk and quite frankly other than showing some slight surprise they couldn't seem to care less. Another disappointing factor was the view. Many of the reviews, and indeed the website boast a fantastic panoramic view of the Barcelona skyline, whilst in reality the view, even from the 8th floor, consists of a massive pylon (which sits directly in front of the hotel) and an average vantage point of the Barcelona skyline at best.
The staff were helpful and very friendly
Breakfast; wheel-chair-accessibility in my 10 days at the hotel i was able to open without help the door to my room only one time.
Smell was disgusting all over the hotel
Nice, well furnished rooms. Good bathroom. Choose this hotel partly because it was announced to have a roof top pool. Now it turned out the pool is about 5x3 m and less than a meter deep. Disappointed about this!
Absolutely great Cold water in the bath monday morning, but it was advised in advance
We have stayed 4times at this hotel and everyone is very helpful we really enjoy staying there for comfort Location Hotel staff its wonderful
The hotel is ideally situated at the bottom of the main road leading to all the shops and city centre. You can walk to most attractions and the night life is amazing. The bathroom in my room was amazing too with luxury bath and shower. The hotel staff are very friendly and will help you with anything. I would definitely stay there again. Spotlessly clean! Take some teabags as you only get 2 per night with powdered milk. Breakfast was extra for my stay and eating out is a lot cheater than the hotels food. But the hotels food is excellent as a last resort. Just minor issues, other than those I have no real complaints at all about the hotel as it was amazing.
lovely balcony with view of harbour. Huge bed. Very clean. Nice bar. 5min walk from Ramblas and 10mins to beach. I'm booking again for next year. Not the worlds greatest shower, but nice bath and bathroom. Oh, and don't binge on the mini bar...predictably extortionate.
Everything about the hotel.. The location was perfect for us not so far from La rambla and the city center -Plaza Catalunya- (about 2 min walk to reach the begining of La Rambla) and the tourist bus has a stop station just infront of the hotel door + their was a very close metro station L3 just at the begining of La Rambla. Nothing really. And I'm planing to stay their at my next visit.
perfect view, nice room, balcony, swimmingpool,everything
Modern style staff were not that friendly or helpful
Great location fantastic hotel delux room perfect
I liked the view in the hotel. My room was very spacious and I had an amazing balcony. Certainly the management need to look a little closer at the service levels their staff provide. The main downside for the weekend for me is any request was met with long delays.
Rooms were beautiful! Staff kept the best service throughout stay AirConditioner doesn't go much lower that 22. Also, hair dryers are not standard nor is a coffeemaker in room. Piano lobby can get loud as noice can be heard from rooms at least 5 floors up.
the hotel itself and the staff and its proximity to the city, its quietness and views. No door on the bathroom of room 605. I was told this was a design feature, if so, it does not work at all.
Small boutique hotel - elegant, quiet and very comfortable. Very helpful English speaking front office staff. Rooms were spacious and high quality with excellent view.
Staff very friendly and professional. Premises clean and comfortable No tea and coffee facilities in room.
All No thing
Location, comfort, staff
The hotel is located on the hill side at Monjuic, overlooking the city. Two minutes walk at the back of the hotel you can board a cablecar to the beach front, near the world trade centre.The begining of La Rambla at Colombus statue is 15-20 minutes walk from the hotel.The Hotel itself was clean and confortable, the rooms where spacious and the bath tub is big enough for two people, the walk in shower is a real bonus. We didn't make use of the restaurant or bar. Nothing to do with the hotel, but the only negative thing is that because the hotel is not in the city centre we used taxis to go to and from the hotel at night and we didn't get the feeling that the taxi drivers where the most honest people in the ctiy. Then again this could be subjective. A taxi ride from plaza catalunia will cost $9-15, La rambla $8 during the day and $11 (Nov. 2010)
The staff were very helpful. The room was well designed and equipped with a balcony and a good view. Food and facilities were good. The service was very attentive but sometimes the outcomes were a little 'quirky'...however we loved it. We liked the hotel and the location is great from one point of view. However people need to know you are on a hill overlooking Barcelona which is great and the walk down is easy. But coming back usually means a taxi.
Inner design is rather nice, rooms are modern and we specially liked open bath space. Although is near the city center, because it's on the little hill it's not so easy to walk in and out. We mostly used taxi in the end.
Proximity to the city sights Small and often unattended bar.Street side room was noisy and had to move to the rear of hotel.
Large room, excellent facilities
Good sized rooms. Clean & tidy. Great location.
big room & toilet with tube and shower , friendly staff talking english, location is perfect, metro is exactly near the hotel's door and by walk to ramblas it take 10 min breakfast was limited and the plates was sometimes dirty & wet
the proximity to the underground station, the quietness and cleanliness of the room.
The location was great for seeing the sights and shopping in Barcelona. The room was updated, clean and comfortable. The staff was helpful and friendly.
Our stay was very pleasant and the staff were all very helpful and kind. Super clean and nice rooms. I would recommend this hotel to all my friends.
Very close to the Metro The bed had a rubberised undersheet, very hot and sweaty! Room was very noisy.
Very convenient location, friendly and helpful staff, clean comfortable rooms. Would have been nice if the pool was heated in the autumn
Generally Ok, nothing in particular The price did not include breakfast, surpricing!
Good location,nice staff,clean&well equipped room,
good location, just of La Ramba, well lit area.
The price, excellent location and very friendly and helpful reception staff. Rooms can be a bit noisy as no carpets in rooms or corridors.
Staff very helpful.Provided good breakfast..also had good internet service.Good location for sightseeing and shopping...convenient
The location The cleaniness, breakfast too crowded
The Location Nothing
pleasant staff, location in the city center, good breakfast incl in price for room cleanliness of the room, esp. bathroom
The best of Aparthotel Gutenberg is without any doubt the location
Helpful staff, basic accommodation but well priced breakfast buffet
Hotel is not even close to 4 stars standard. Should be classified as 3 stars
It is very central. I slept like a log as the blackout curtains totally blocked the sun light and the double glazing was really soundproof. Although, we were in Las Ramblas pedestrian walk I could not hear a thing. I also liked the mattress a lot. I think they could have offered us bathrobes and slippers. I can do without bathrobes but not without slippers as I had to walk barefoot in the bathroom.
The proximity to the Liceum
Free refreshments and lounge area. It meant that we could enjoy our break without having to plan ahead to buy bottled water for our room. It was also nice to relax there. It was also really helpful to be able to store our luggage after we checked out. We were able to enjoy the last day of our trip without having to carry our bags. The only thing we didn't like was there were no mirrors in the bedroom. Only in our bathroom.
Nice hotel, good location, but not what is expected from 4 star hotel, just a nice place to sleep
Casual and clean. Loved the design. The coffee room and free water is such a great idea. It was great to relax before and after in this room. The staff were extremely helpful.
everything the room was fabulous!!!staff were really helpful!!!we thoroughly enjoyed our stay and will be recommending it to people and definitly will be returning no !!could not fault a thing
spotless and excellent location
Helpful staff. Stylish modern rooms. Free coffee & water. Large airey & comfortable lounge Room rather noisy as next to housekeeping area. No tea making facilities in room.
Location! Breakfast not included.
The hotel was close to the main street La Rambla. The room was decorated with a modern design. My room came with a terrace, which was nice to relax on it. The hotel staff were quite helpful and pleasant. The Concierge gave an excellent restaurant recommendation, which was the highlight of my trip. In the hotel lounge near the reception area, the hotel offered a business center and complimentary items for 24 hours access. The item were coffee, tea, bottled water and apples. This was nice to come to in evening to enjoy a cup of tea or bottled water before going to bed. The rooms were decorated in modern design. My room was comfortable, reasonable size and came with a terrace. Overall, I was quite pleased with my stay. There is very little I didn't like. The sinks in the bathroom drain slowly. During my stay, there was a power outage for a short duration.
Centrally located, great rooms. Very trendy.
Don't pre-pay. They can never figure it out. They always try to charge you again when you are checking out. The first time when I didn't know they have this issue and my company pre-paid they even managed to convince me to pay again on check-out. I never got my money back either.
The Hotel Grums was excellent value, the rooms are modern and a good size. Staff were helpful and pleasant. The hotel has a nice atmosphere.
Location - close to cruise port, Port Vell, La Rambla. Super helpful staff. Generally comfortable. Shower panel too short allowing water to spill into bathroom. Need maintenance because of spills. Not enough storage for luggage.
excellent location ,beatifull terrace
Location and the staff are top Seemed understaffed on the rooftop bar. Rooms can be dark and without a view
The hotel was in an excellent location, five minutes' walk from the Ramblas. The rooms were very good, beautiful bathroom, friendly staff. They didn't come to tidy up the room until the afternoon when we were having a siesta.
Small friendly hotel, staff very helpful
Central location.Room with a nice view.Rooftop for evening drink. No
The pool on the roof rocks!!!!! The services and staff were very pleasent and helpful. I would have no hesitation in recommending you or coming back for another visit!
the bed was very comfortable and the room had a good size. good location. thin walls so everything outside my room was heard. especialy the cleaners oppening and slamming doors in the morning. my room faced a noisy street with no noise isolatiin. when i arrived and went up to the room i had to wait 10 minutes outside the door for them to finish cleaning it. the TV did not work.
made our first vist really pleasant wit very good all round service. very convenient to explore area for food, shops and sight seeing
Location excellent, price affordable! Very happy with hotel!
Excellent hotel, will return Small power outage
Location; rooftop terrace great to find in city; comforatble room; friendly staff Not really - there is some noise from the street - mainly sirens - think ambulance service must be based nearby, but nothing you wouldn't expect in a city - didn't disturb my sleep anyway.
nice terrace, view the harbor first night room into the inside (dark), I was offered a better room for the next 3 nights to the same rate (port view)
location; room and bathroom with good sizes. no wireless.
Great location and friendly staff Poor soundproofing of rooms and was noisy both late at night and early morning
Proximity La Ramblas. Having a balcony. No bar fridge. The morning we left the credit card line was down and we were more or less demanded to pay cash. We didn't have the full amount due on us nor wanted to part with our cash so we had to coerce the staff into doing a manual transaction on the phone which he complained about. The free wireless is only on the first floor and was switched off a couple of times and was in a room that did not have air conditioning. I was also approached by a person off the street while on level one using my laptop on level 1 if I would allow them to use my room for a shower. I said no but felt this may be a problem for some.
i like the location (very close to the center of the city) and the view from the rooms (we were on the last floor and had amazing views of Bracelona)
Location Bedding seemed to be old. Beds were comfortable though.
very expensive. not good value or money at all
locality would have been helpfull if security cameras were installed as we were nearly robbed at night and this would have proved helpfull.
Location and room accomdations next to Palace Guell in a Gaudi like hotel decor some noise level from other rooms/hallway but not bad
the location, the staff was very helpfull
great roof desk with amazing views of the city! Close to Las Ramblas which is nice but the street the actual hotel is on is NOT in a good area. Homeless people sleeping directly outside the door. Did not feel safe walking at night down the street to get to and from the hotel. Our room was assigned to another guest the same day-- as I was getting out of the shower-- there was another group entering the room with a hotel key the front desk had given them... it was understandably a mistake but still.... a little scary...and very awkward! Beds are VERY hard!
It was in the centre of the city. Convenient location. The room had only a window facing to walls (φωταγωγό) althought I had ask for nice view and the people had told me that it was ok.
excellent value for money, clean, friendly staff, we will be returning later in the year all the room needed was a kettle and tea making facilities
very close from the shopping area the bed are a little bit too strong
Arc La Rambla is situated in an excellent location - close to all amenities. I booked a double room -superior but got a twin room - then we were moved to a double room on request but this room had no view - was very disappointed.We could not understand having booked a double room and ended up with a twin room- first room was lovely with the view. However the staff were friendly and rooms were clean.On the hotel paperwork it stated double superior room.
The hotel is very small compare to other hotel round the corner . when i was there the air condition was not working . i have to sleep with all my window open and i was at the first floor . it was a bad experience the rooms are to small . where as for an extra 10 euro you get a much bigger room just along the street
Very convenient location for all tourist attractions.
location room was very basic, breakfast was poor
Very good location, close to everything (metro station,plaza catalynua,port,food , shopping etc) no refrigerator
clean and tidy no iron
Good position and value. Thin walls. Could be noisy, but during my stay I heart only the houskeepers pushing their carts in the morning.
Front desk staff very helpful and attentive, went the extra mile just excellent skin moistureriser and hair conditioner
Used the outdoor swimming pool - it was great to have this outdoor space. The hotel location was excellent for getting around, and it was peaceful, too. We didn't have breakfast there, as it was a bit expensive.
The location was excellent. Our reservation had been lost when we arrived in the hotel, despite the fact that I had called there a couple of days before and confirmed that everything was ok. However, we got a room although the hotel was fully booked, but unfortunately the room had a window only to the inner yard so there was very little natural light.
the location price of brekfast
Very convenient location and the room is very comfortable.
The staff at this hotel were wonderful, very helpful and informative. The room was large with the most comfortable bed I have ever slept in! The location was great for walking around and seeing Barcelona. On the day we were to check out there was an issue with the hot water, I phoned the front desk who were already solving the problem. They extended our stay and informed us constantly regarding what was happening and how long they thought it would take to get fixed. The information was very accurate and helpful. Room service menu could do with being extended, also was quite pricey for the quality --- normally I wouldnt notice this as in such a location you dont eat in the hotel, I unfortunately was not able to go out so needed to resort to room service.
I like the location of the hotel. Nearby everything The swimming pool was broken for almost a week and they didn't let us know anything, if we had knew it we had booked an other hotel because we booked this hotel because of the location and the swimming pool.The staff was not helpfull at all. The only friendly person at the hotel was the cleaning lady.The water of our bad was dripping into the room below us. The hotel was not good.
The location was fantastic, wonderful welcoming staff and very clean. I was disappointed that I specifically asked one of the hotel desk staff for information on costs to make a call internationally. I had various options including a pay phone in the lobby. On his advice I opted to make the call from my room big mistake. The call never got connected properly and cost me a fortune, it left a bitter taste in my mouth when we paid the bill to leave. Which was a shame as it put a bit of a dampner on an otherwise perfect stay at the hotel.
The location was perfect. Right in the center of Barcelona. Close to the Ramblas, the old part of the city, close to Barceloneta, the beach...
Shower , interner and televison were nice. Also to be able to check EMail and work near the pool. Neighbourhood was a bit spooky at night
The room looked like the room on the website when I booked it. I'm a light sleeper so the fact that it was quite and there was very little internal noise was great. When we were there there was a general strike and the hotel put up notices to advise guests of this unlike some other hotels that I'm aware of. The hairdryer was in the bathroom and was one of those ones that is just a hose. Guests should definately bring their own hair dryer!!
Clean, beds were comfortable, friendly staff, close to port (10 minute walk)
Very functional, very central, very clean and tidy. Staff were very polite, helpful and pleasant. No
Short walk to Las Ramblas. Right next to Metro. Paying for parking
the location of the hotel 1) the AC wasnt working in the room they had to change us to another room after 2 days 2) one of the members of our group cancelled at the last minute. We requested they reduce our room from a triple to a twin, they agreed. However at checkout they said booking.com would still charge them commission for a triple and hence made us pay alomost the whole amount for a triple (despite us staying in a twin room for the duration). They gave us a small discount for each night. Not acceptable.
Very friendly, helpful staff, good location, and quiet.
Great location to las rambals street and the beach, beds were comfortable and the bathroom amenities were great. The pre-requested iron and board were not in the room. Also out electricity would go out after using the iron, it delayed our visit to the city
I liked it's proximity to where I was working Lack of English TV chanels
friendly staffs nothing
Close to tourist attractions , La Rambla is about a 15min walk away There were bed bugs in my room and i have been severly bitten. Other than that, the hotel was ok. i hope that this issue will be resolved as it would be shame to see this hotel go down as its in a good location
The breakfast buffet was fantastic! The facilities were great, the staff was friendly and super helpful, the cleaning staff was also very nice. The room was also great! Overall experience was wonderful!
Convenirnt for Port & Cruise Ships and City
at night, the neighbourhood is not one where you would like to be walking alone. We did not have any problems, but we never went out alone at night. The hotel is nice, clean, friendly. The breakfast is great! I would definitely go back to this hotel.
Close to all the attractions.Good breakfast provided.Friendly,Helpfull staff.
Location fantastic. Staff really helpful and friendly
great location. not too noisy as it is out of the way of the busy La Ramblas, but convenient to get to when you want to enjoy it.
Close to amenities and citys attractions. Very clean. Helpful staff Bit noisy at times.
Hotel staff are very nice and helpful! no refill of shower gel
The central position Nothing apart from no view from our room
Close to city center, excelent staff and breakfast! There are heavy trafic 24 houre in front of hotel making the rooms against the front useless,
Location was very good. We are a gay male couple and front desk asked if we'd prefer 2 beds in our room. When I suggested that 1 bed would be cosy enough, we got a certain disapproving "look" from the lady.
Close to some the city's sights.