the friendly and helpful personell the restaurant part and the pool dont come up to expectations for a hotel at the self named "Riviera of Miami"
I particularly liked the spacious suite, the unobtrusive atmosphere and the proximity to the beach
excellent location close to beach staff very helpful and friendly parking expensive as only valet available. rooms could do with a little maintenance work wouldn,t need a lot of money to be spent on them to take them from ok to very good but a pleasent stay.
The staff were very friendly and made every attempt to make me and my friends feel comfortable.
1. Location (pé na areia). 2. Excellent size bathroom. 3. Neutrogena products. 4. Lots of pillows. 5. Good convenience store in the basement. 6. Free internet in the business centre. 7. Free USA Today 1. Thousands of little ants over the sink table (in the 14th floor!!!). 2. Very dirty carpet close to the cooking area. 3. Fridge did nor work properly. 4. Air conditioning very noisy and difficult to regulate. 5. Little terrace very dirty. 6. Not enough hangers. 7. TV remote control did not work well. 8. Parking outreageously expensive. 9. Very small pool. 10. One day housekeeping came at 3 pm! 11. Very poor decor in the restaurant and terrace. 12. Very poor menu, very bad food. 12. All 7 daily rates debited to my AMEX 2 days before my arrival.
Hotel is in great location, right on beach. Rooms can be slightly jaded, but nothing serious. Bathroom excellent with good toiletries, and all rooms have at least coffee makers/fridge/microwave and also access to free washer/dryer facility.Stayed on 27th floor room with spectacular side ocean/bay/city views. Do not need a car as bus stops outside every 20 mins or so to take to South Beach/Downtown or Aventura Mall. Several restaurants within a few minutes walk, and recommend Timo's Italian (just past Denny's). Overall a second great stay at this quiet beach hotel. Doubletree sent a welcome email a week before the stay, which unfortunately was incorrect (had only reserved for 2 nights instead of 3) This was eventually sorted by booking.com, and our arrival at the hotel went without a hitch. If you get an email from the hotel just make sure it is correct.
I liked alot of the view,the beach is calm,is very family...the facilyties like a supermarket,retaurants,pharmacie,etc...
Excellent location o the beach
The location is the best.
Great location; spacious rooms; kitchen facilities; decent work out facilities. The hotel is showing some wear. Front desk and bell station are not particularly attentive. At check in, the bathroom in the original room was not clean.
You will need a car or fairly long and expensive cab rides to go anywhere fun
Close proximity to the beach. We stayed at the change management period to Marenas Resort. The services were not good at all.
The room was very small comparing to other hotels of same category
The staff were very helpful, the suite was exceptional
great beach did not receive my wake-up call, which was critical in making 6 AM flight.....very unhappy with the hotel
close to the beach
Kind staff. Excellent handling of an unusual situation. The room was a bit small. Also the closet is tiny and can only be opened by blocking the TV. No room to store luggage.
The beach access was wonderful. The bar and restaurant had by far the best service of almost any where I've ever been. No doubt will return.
I loved the pool even though it was not for doing laps. The view from my room was awesome. The food was great and everything was very clean.
very nice renovated rooms! WiFi access in rooms weak
Reasonable price, clean, convenient location and parking. Breakfast included. Requires renovation work. Breakfast could have more variety than plain eggs and sausage.
front desk service was friendly, helpful
Very well located to visit Miami and Miami beach. Free car parking differentiates it from other hotels in the area. Included breakfast is good.
Clean bath room,good breakfast,great staff, the money I paid it's worth it
The view on the beach/breakfast were great. No complaints
Noisy bikers till the late evening
The room is almost noise proof, very clean and comfortable. The breakfast is not really worthy it.
Very convenient and good restaurant on the bay.
We stayed in a Biscayne Bay view room, with balcony. Excellent choice. A nice lively bayside bar/restaurant is just downstairs.
Lovely staff. So convenient to have the pool and Shuckers restaurant right on premises. Good breakfast provided in lobby area. Easy access to all parts of Miami. This appears to be an older hotel perhaps in need of some updates. Lack of outlets in room was supplemented by power strips. Shower water turned cool before finished.
Staff were very freindly and accommodating. Room was clean and bed was great. Close proximity to shopping and beaches. Best part is the free onsite self parking. On the beach you are relegated to valet park with fees. Good value for the money Nothing
Very nice staff Washer dryer good $6.00 to wash and dry $12:00 if you need to split colors and whites. Asked for balcony and king size bed. Thought would have nice view from balcony, yet looked at back carpark and back of shops, lock on sliding door is broken so they have rod to stop door. Just ok, yet I will say the staff are excellent, very friendly and very kind 10/10 for the staff. Comfortable yet do not expect too much.
Location and staff Price was very high for Best Western and the amenities at this particular hotel.
It was not too far from the centre...but a part from this it was really a poor hotel The musty smell
Excellent staff, friejdly, competent, professional. The ownership, managment and staff all appeared to be good examples of people. From all aroind the world who were respectful of the Land of Oppprtinity and striving - by hard work - to make a good life for themselves. Plus the Facility was tops. Great value.
Courtesy and friendliness of employees. No problems
Nada, it was HORRIBLE The rooms are dirty, loud air conditioner, Very Rude Staff! For the amount for one room 141.00 three star!!!! Please!!! Then had the audacity to not offer free breakfast. To insult me even more I was given 5% of ticket for my meal!!! Wow!!!
We enjoyed the very helpful and friendly staff. The location is about 6 miles north of downtown and south beach. The next beach is 2 miles away. Perfect for visitors, who want to escape the spring break crouded south beach hotels and who want better quality and service for a less money compared to South beach hotels. Two Busses go frequently to center of Miami for 2$ a ride or 5$ for a dayticket, that you can get at the airport. As other hotels we stayed in while traveling in the US the furnitures are a little old, but I would not describe the hotel as run down. The WiFi signal was weak or very weak in our room and unstable. There is no save in the room.
I liked the fact that the price was good and that it was within walking distance to stores like Walgreens and Ross Dress for Less. It also was near a few restaurants. The staff at the hotel was great. The restaurant at the hotel wasn't working at all or wasn't working for most of the day. The fact is that I never could get a meal as room service and I actually did not see any guests eating there.
Hotel staff is very friendly and competent. Good location near to convenience stores, restaurants, supermarkets and beaches. First floor hall carpets are a little bit dirty. Food cooking smell is terrible in this area.
The staff was very professional and friendly. The room was comfortable and clean. Housekeeping was the best.
Shuttle Driver from the airport was extremely nice, told me places to go and visit. Very professional. Breakfast in the morning also a nice point. Nothing...
Breakfast The airconditioner don't stay on and takes too long too turn on soo cann't sleep good
I like that the shuttle van picked us up from the airport and gave us info on how to get to the port of Miami for our cruise. The staff was very nice and informative. The breakfast should include eggs though, other than that, everything was great!
Close to airport. Shuttle service very good Sub par rooms. Unfriendly staff
The confort n price
This location was fine for a quick overnight stay between flights. The location and the hotel were quite adequate and the bed was comfortable. Pizza ads were under our door upon our arrival. After a long day traveling, we ordered in, but they didn't show for over an hour and a half with a simple order, after we walked to IHOP for food. We'd suggest this hotel stop this establishment from leaving these ads. Multiple reviews online we later found showed this was a continued issue with lackluster food.
Clean and nicely designed General Manager was a bit snippy
Comfortable No shops nearby
Everything. From the time we checked in to the time we checked out . and the breakfast was served and replace quickly. That there were not ice machines on each floor.
I only stayed for a night during a layover and everything was pretty good. I liked that there was a shuttle, so it made it easier for me to get to and from the hotel in a less than 10 minute drive. The front desk people were all very nice and helpful. It would be helpful if somewhere on the confirmation email it emphasized that the shuttle had to say HOLIDAY INN and SLEEP INN in order to get in. Another lady and I were upset as we had to keep asking different shuttles which one would take us to our destination. It was a late night when the shuttle driver picked me up so I understand he was probably tired, but he did not have to be so rude. Instead of getting out of the car or rolling down his window to talk to me, he used confusing body language that I did not understand so that seemed to upset him. He did not greet me or say anything when I was in the car. I put my bags away and took them out of the car without his help. Besides that little incidence, my stay was great. I would definitely return again during a layover.
It was located a few miles from my shool, which was a big plus for me. Parking lot in front of the hotel. That is about it. Internet service was very inconsistent and slow throughout my stay (and I stayed there for 5 days). Water pressure in the shower - weak, while the temperature of the water was flactuating during my shower. The sheets barely fit the bed and would consistently come out, which was annoying to me personally. Choice of TV channels is poor. No ESPN. The little fridge in the room barely keeps things cold. Cooler and ice did a better job for me. Bottom line is that it is a relatively cheap place to stay. A roof over yournhead and a bed to sleep on. That is it. And be ready to do a lot if sacrifices.
I was impressed rooms extremely ckean. Hotel personal very pleasant. Nice hotel for your money. Needs an updated ice machine does not look very clean and ice comes out watery.
Nothing It was a pimp hotel , drug house! They had about 5 pimps and hoes all night in the lobby the housekeepers are rude they barely clean and want you to leave the room so they can put the SAME sheets on the bed sweep and lift the toilet seat up so You think they did something NEVER AGIN
Housekeeping was accommodating. Location/neighborhood. Safety is not on my list.
El tamaño de las habitaciones, limpieza y comodidad de las camas. No controlan el fumado de marihuana en las habitaciones, al menos en el 6to piso. Desayuno poco suculento.
Olía a mariguana
Rooms are very clean
The hotel is well located, but has an unpleasant odor. With some problems in the bathroom which were then fixing. On the other all right
Smelled horrible. Grime on floors. Crackheads fighting in other rooms
Decent wifi. Room was comfortable and quiet The room seemed a bit old. Could use refurbishment. The extractor in the bathroom wasn't working
The breakfast wasn't too bad my kids enjoyed it. There were random people alway hanging around in the lobby and out in the parking lot. I'm assuming that they live there. Each morning it would smell like weed in the bathroom I don't know if the people next to me were smoking it or what.
The bed was very comfortable. The first night there I walked out of the elevator into a huge cloud of pot smoke and several highly intoxicated people running and yelling in the hallway. As my stay progressed I learned that those "guests" had actually been living there in the hotel for some time. The staff did nothing to take control of the situation. Furthermore, in the evenings, there were several people just hanging around outside the buildings... I felt very uncomfortable any time that I had to go out to my car or to dinner...
Die Freundlichkeit aller Mitarbeiter ist wirklich erstklassig, Pool/Strand-Area sehr schön angelegt und gepflegt. Wir waren jeden Morgen am gleichen Frühstücksbuffet, es wurde jedoch jedes Mal anders berechnet (von 40-53 $ für 2 Pers.), haben wir nicht verstanden.
Hôtel très bruyant
The view tv did not work. had repairman in the room at 1 am!
Excellent amenities and beach Locatio All good
great value for money Not in a very hip and happening area
The beds are comfortable and the rooms are sound proof. There was broken glass by the mini fridge when we first arrived. There was left over food particles in the cabinets. The bathroom was equipped for 2 people even though 4 were on the reservation. The outside vinyl wicker lounge chairs were broken. The person at the towel stand didn't know if there was a vending machine on site. When you check in, they swipe your credit card for incidentals, once I returned home, there was a charge on the credit card. When I called to inquire, I was told we used items from the mini bar. I told them this was not true because we had gone across the street to Publix and the liquor store to buy alcohol and even left more than what was provided. They reluctantly reversed the charges.
The hotel is beautiful with two pools, great spa, everything you would expect from a Trump Resort. Thought the price could have been a bit better during these tough economic times and considering the hotel was half empty.
i love everithing,you guys,did for me and my family.thanks,a lot
Comfort , cleaning , food etc Valet parking very slow
Beautiful surroundings and ecellent food. Room was beyond expectations!
The staff was very nice as they upgraded my room to an ocean front view. I had a great view with a very large room. The hotel needs to be remodeled. The bathroom was very old and peeling paint from the vanity. The room had a very awkward smell every time entered.
Dominique was very rude front desk! The hotel d ouble charged me! I'm still waiting on a refund for double charged resort fees! I was told free Wifi and they still charged me for wifi! I asked for a bay view.. And they gave me a shopping plaza view .. I would've paid extra for a better view but the guy Domnique lied and said I already had a bay view .. :(
The location was central. Staff was friendly. Hotel was secure. The bar and on site restaurant was nice and the staff very friendly. My room was extremely small. Balcony was about the size of a table. If you crane your neck you could see the water. Poor Desigb in shower no way to turn on without getting wet.
Buenas habitaciones, aunque pequeñas, modernas y bien cuidadas Pésima atención de la gente del fron desk. Te cobran por todo! Y en exceso. Cobrar por recibir paquetes? Cobran $20 de resorte fee, pero los chicos de la playa levantan las reposeras y sombrillas muy temprano, y si vas a las 5 pm ya no te dan reposeras
Hotel is clean and staff very helpful The hotel is fine for $130 per night, but given what they charge ($230 with resort fee included) it is by far the worst value for money deal that I've done in my whole life. Would prefer to pay $20 more and go to the Trump Resort which is 20 times better and only 2000 ft away...
Fair for the price in miami area....no room service which is inconvenient... No room service at all...
The location. I ordered the room that was not a suite. When we got there it was smaller than my child's bedroom and we immediately has to upgrade to a suite. The room was so small that we felt clostrophic.
The beds are extremely comfortable! I didn't find the staff to be very friendly, very business like.
The view from the balcony is mesmerizing! Beach is great!
Nothing The hotel on the internet stated resturant on site for a great dining experience. There were not restaurant on site. No room service. You had to order from near by restaurants and wait for a hour or more for delivery. It also stated it had a bar and you could enjoy your drinks on your balcony. Which was also a lie. They had a poolside bar which was close on rainy days which were 2 out of the 3 days we were there.
Some of the staff were very good/accommodating, but others were rude. Facilities were decent for price. Excellent location with many nearby must haves (Starbucks, grocery store, Walgreens) within a block. Hotel was minimalistic. Gym was decent. Some staff were rude. You get a free breakfast muffin, which is a mini-muffin, but I guess you get what you pay for. I'd rather have a cheaper price than a substandard breakfast. They charge for any checkouts past 11 am, and you can't check in until 3.
desig additional charges
Great place, friendly staff, good location. Valet parking fees.
Proximity to beach Size of room
The room is clean, I found it very nice, quiet even though it is near an airport. I did like it very much. Yhere is only one ceiling at the entrance of the door, fron inside that need to stay. Other than that the room was perfect & clean. Thank you very much for a super clean room that you comfort me.
Restaurant is open until late at night, rooms clean and comfortable, airport shuttle drivers polite and helpful. Not enough check in personnel at counter.
It was close to the airport, free "breakfast", free shuttle service, free wifi. The breakfast was terrible. We couldn't even eat the "eggs" and all the bread was stale. I would compare it to gas station food. Pre-packaged everything. When we arrived there were no luggage carts and the employees were kind of annoyed that I would even ask and offered no help, they just watched us struggle. The room was pretty clean but the common areas were not. If you just need a bed for the night, it's a good price but I wouldn't recommend it for an extended stay.
Close to airport and has a shuttle going there every 30mins. Great breakfast. Rooms are isolated from highway and airport noise. Clean rooms. Not a huge one but the parking space was too far from the hotel.
The room is very good and clean. Everything that is said in the reservation is done. Internet service and parking with no extras fees were very good for me. It should have a freezer at each room. Breakfast is poor.
Close to airport
The hotel was very near to the hotel which ran a shuttle service, needing only a call to the hotel to find out where it was. Checking in was easy and the room was spacious. we had a double room and shared with our daughter, for the night which was fine. The airport run way could be seen from our room but you could not hear any noise from the planes. The buffet in the evening was adequate as we had just flown in from the Uk, but not if you were looking for a large ot meal. the staff in the hotel were all friendly and helpful. I felt the the buffet breakfast was again adequate but not what i was expecting. I always think of american breakfasts and bacon go together but none, although you could cook your own waffles. We nibble at breakfast but ate some more later.
The staff was extremely professional and flexible, not pressuring you to checkout immediately, and checking you in without a fuss. There wasn't much to dislike with this property. I cannot complain
room was large clean the water was cold I let the bath tub run for 15 min. and was still to cold for a shower. one would think for the price you could have a warm shower before you travel!
This Hotel property offers many amenities that most others at this price range do not offer. It's very close to being a full service property. There customer relation skills are second to none. Housekeepers were quite annoying and persistent.
This hotel is located near to the airport. Rooms are large and clean. Price is fair. Staff was rude in the front desk. The room was noisy all the night. Also, there were old tobacco smell in the room in the interior material, linens or from the ventilation nonetheless the room was sold as non-smoking.
convenient hotel with a check in around 1 in the night. friendly staff breakfast was very poor, nothing continental about that. other facilities were not that great as the pictures should tell
Within walking distance of beach and Bal Harbor Shops. Full kitchen in guest room. Pretentious "Asian fusion" décor, with overwhelming perfume smell permeating common areas. Tiny pool, no direct beach access, internet access costs extra ... no idea why "resort fee" was charged. Tiny elevator. Also, air conditioner in guest room didn't work properly.
Great location! Beautiful view of the golf course, especially from the balcony. As the hotel is a little dated, the rooms are gigantic. I would consider coming back in the future. Hotel is a bit dated, but well kept. Valet services takes long, so make sure to ask for your car 10/15 min before you need it. Be aware that there is a $12 fee for room service. Very few hotels charge this type of fee, since we are already paying a premium for the food.
Almost everything. We love this place, everybody is so kind and the landscap is beaultifull. The breakfeast is superb. The rooms are spacious and very confortable. The matress was old and deformed. Need to be replaced urgently. Doesn't macht with the hotel category.
The beach at Sole hotel
The property was very nice...green and lush...great golf. The hotel staff was very friendly and nice. The restaurant/stake house - I think it is a Michael Mina restaurant - the service was horrible...worst I have had for the price point ...and I have dined at a lot of places around the world. I will definitely go back to the resort but I will not eat at the restaurant.
Everything is in goos shape Service
The best part about my stay at Aloft was the service I received from the bar tender (Rafael Medina). I had previously missed my flight and chose Aloft as a place to stay through my Kayak app. It had been a long day of traveling and I was not looking forward to extending it another day. Once I sat down I was immediately served with a good attitude since he could tell I wasn't in the best mood. I was rudely on the phone with my father during most of my time at the bar but this did not stop him from giving service with a smile. After my phone call I had an awesome conversation about my travels and felt overall welcome. I am glad I chose Aloft over the rest of the options and will gladly come back next time I am in Miami.
I enjoyed myself the bed was wonderful
Modern clean hotel Nice lobby bar area (Expensive though) Music at check in too loud to hear anything. Got a handicap room without being told so. Got to room, work desk too high to efficiently work on laptop. Poor Handicap person would have terrible shower experience as did I. I have been stuck with handicap rooms before but the design and layout made this the most uncomfortable room I have ever been in. Nothing like a good strong hot shower to get you going in the morning, well that wasn't possible. Still have to get the shampoo out of my hair now that I am back at a Hyatt Place.
The man who checked us in, I can't recall his name, was very helpful. He made it his business to go above and beyond. I booked online and the reservation was not sent through the company. This gentleman had it fixed in minutes. He was professional, helpful and spoke highly of the facilities. He assured us of our safety, during hurricane Matthew. He told us of hurricane windows and a generator. )3 was very helpful, and eased our minds. The carpet was not vacuumed in our room. Otherwise it was clean.
I needed a hotel close to the airport and wasn't expecting to find something So quiet and comfortable with class. The pillows & down comforter were heavenly. I didn't have enough time to enjoy everything.
Close to the airport The room was smelling really bad and it was dirty!
The breakfast bar was wonderful. And the pool area was very nice. The surrounding area was not as nice as I would have liked. Also wish all of the staff would have spoken English. It felt a bit like being in a foreign country.
Room was clean staff was polite Breakfast on time satisfied The second day rolled eggs
One of the elevators was out of order, so there were long waits. In our first room the air conditioner did not work and there was no mini fridge. The air conditioning on the floor of the second room did not work but did in the room. We were sweating while waiting on the one working elevator. The indicator lights in the working elevator did not work so there was confusion if the elevator was going up or down and what floor it had stopped at. The breakfast was ok but they could not keep it stocked. As soon as they brought out food it was gone immediately. The rooms were clean and it was quiet but not up to Hampton Inn standers.
The coffee It was old, shabby and out of the way
I waited 1.5 hrs for the airport shuttle and the breakfast was very unhealthy and the air conditioner was old and loud.
free breakfast. too noise if your room at air conditioning side, you need ear plug
Staff were nice and very helpful. Location is great. Breakfast is included. Property feels tired. Many rooms are connected; we moved room on the second day because our neighbors were loud early in the morning. Rugs are badly stained in hallways and in our first first room. (second room was quieter and cleaner) There is no elevator.
Nice place to stay, very clean, confortable, and friendly. Well you asked so here goes...I think it should be c/o for guest and the beach too, especially in all the heat we are having.
The staff were very friendly and helpful. The Air Con was very noisy in both rooms. The pool bar only stayed open until 5 pm. I would have liked to sit outside to have a cocktail in the evening.
Beautiful quiet hotel in nice neighbourhood, direct acces to the beach! Pitty there were renovation-works going on. When that is finished everything is perfect! no
Have stayed at hotel for past 20 years. Enjoy staff, location and character of the property. no
I liked the convience of resturants and shops. the cost of parking $18.00
Balcony view was amazing. Friendly staff and great location right on the beach.
Cleanilness, staff , and no crowds. No.
It was a great experience ! Good service
not much. expensive - have to pay on arrival for whole trip and even sunbeds outside. poor service. dated. Hated it.
Aire acondicionado sin termostato. manual. faltan cajones para ropa.
The rooms were large and clean; nice pool and beachfront access; walking/biking trail next to beach was great Room service and restaurant service do not begin until 7:30; would have liked coffee maker in the room for early risers