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Was very impressed by the care, attention to detail, and understanding of the staff at the Adlon Kempinsky Berlin. Sheer luxury not only in material terms, but in humane ones, too.
The dining was great.
Kayak provided me with an amazing deal to stay at the Adlon Hotel! The room was spectacular: clean with awesome features Like temperature control, super comfortable beds (the most comfy beds I've ever had in a hotel). Breakfast was included...a stunning breakfast buffet including luxury features like Caviar...as well as champagne, Asian fried rice...a lovely buffet!! Our stay at the Adlon was unforgettable and I'm already looking forward to returning there one day! The Adlon hotel is a pricey hotel. Even the prices at the bar reflect that! Nevertheless an awesome place to stay if one likes luxury, cleanliness, and extreme friendly attentiveness from the staff!
Attention to detail. The daily brunch (included in my reservation) was spectacular - the food was not only plentiful but also delicious. On my birthday, I was served champagne with breakfast. Staff. Each staff member was courteous, helpful and most importantly, dedicated to service. If they did not know the answer, they would find it for you. Spa. After my conference I booked a day at the spa - the massage and facial therapists were professional, most capable, and pleasant to spend time with. Food. The onsite restaurants had expectional cuisine and the service was equally matched. I was a guest at the hotel for 5 days/4 nights. My mini-bar was not restocked for 2 days. There were no washcloths (which Americans use); however I was able to obtain them from the spa. Each day you had to create a new WiFi password.
It was a marvellous experience from arrival to departure and I would not hesitate to recommend to friends.
The service level of your staff!!! excellent!
It's truly a 5 star hotel, it makes your life better! The Bar (itself) in the lobby couldev been fancier, the hotel has A gorgeous lobby but the Bar is just ok. Ritz Carlton has a nicer bar(americain)
Location and helpfulness of consigiere services...landmark and historic hotel
The hotel is situated in the heart of Berlin and the connection to the international Airport Tegel is very good. The quality of the food, in several restaurants they have, is good but not very good. Therefore the prices of the dishes are way to expensive.
very nice comfortable hotel.reception.food.and launge nothing
Location of hotel,spa drinks/meals costs high
Friendly service and great location. Uncomfortable beds, especially for a 5 star hotel. Breakfast is very over priced and mediocre.
central location no coffee making facilities, no kettle
Lovely lobby, nice bath robes, the room was great! The pool staff was a bit snooty. The breakfast hostess tore up our ticket when we realized that breakfast was an additional 26 Euros per person and decided not to take it.
The great location of the hotel, perfect for sightseeing and shopping.The rich breakfast, and also the helpfull staff. I think the room was a little bit small.Apar from that,all other aspects were from fine to excellent.A very nice and convienient hotel in generall
Room service was great, location was excellent. The staff was not flexible or terribly helpful - other than the concierge. Was surprised I had to pay for wifi in a hotel of this quality.
The position of the hotel We were dissappointed there was no tea and coffee facilities in hotel.
The location. Lack of coffee and tea making facilities in the room.
Comfort, design, location, elegance, exellent food in restaurant, excludingly comfortable bed, good service
The location was optimal.Breakfast buffet was all one could ask for. The concierge Mr. Lindner was especially friendly and helpful. I definitely would choose to stay there during my next visit.
Cleanliness , friendly staff, location , breakfast /food,very helpful staff Location of the room in proximity to the elevator Not enough towels, shampoo and conditioner Paying for the internet ,( not a big deal , but the fact that it's not free is annoying!
excellent hotel in former east--good central location; staff friendly and efficient. garden view rooms are quietest and pleasant.
Wonderful hotel, good location, nice pool and jacuzzi
Comfortable room - very good service
Great location, great room, great breakfast... Not enough time to use the gym and the swimming pool...
A geat Hotel close to Brandenberg Gate and Check Point Charlie Rooms was the best comfortable and the bathroom was the best facility that I have ever seen. Food was great will go back again in time for the Kris Kindle Mart in the end of November. Greg Greenwood ECC
Comfort staying in the most important part of the city
Location, facilities The rooms were not cleaned weel. Children's menu: quite poor including quality of food.
Nice location, just 2min.walk to the subway station. And we could see the Brandenburger gate and the parliament from the street in front of the hotel. Room was large enough to relax and very clean. The receptionist was so kind and gave much information about Berlin. Nothing.
Excellent location for a citytrip, near Potsdamer Platz not far from the Brandenburger Tor and the Reichstag.
I had access to the executive suite which was incredible. The shower was amazing and the TV was very nice. The staff was very helpful and friendly. We felt right at home.
Great position, excellent breakfast buffet, friendly staff
Cleanliness, location Resturant was not a good value
Finding the hotel and parking Goggle maps has wrong location of hotel
We were waiting for check in and check out one hour. It is not possible in 5 star hotel, staff in the kitchen was not friendly,
This Marriott is like the hundreds of Marriotts, nothing special. Reikstag is 10 min walk, the main shopping area is 15 min by car. Rooms have lots of space, big windows, comfortable beds.
We were very impressed with this hotel--our room was well-appointed and spacious, the staff was amazingly professional, helpful, and friendly, and the hotel was beautiful and in a perfect location. We stayed on the club level and we really enjoyed the lounge area--the breakfast was delicious and the staff there was particularly wonderful. We would recommend the Ritz-Carlton Berlin to anyone. We thought the internet access was way overpriced. It was available in the club level, but not as wifi--you could only use their computers. We paid enough for the room and parking--on the club level I think internet should be included or at least wifi available in the lounge.
From the moment I arrived I was greeted warmly and treated like a valued guest. The service in all areas of the hotel was the best I have experienced at any hotel. The rooms are beautifully updated with very well appointed bathrooms. Entertained clients on three occasions at the Curtain Club. Could not have asked for better service. Nicholas in the Curtain Club should be commended for a job well done. This will certainly be my go to hotel in Berlin for future stays. Not a thing.
Very attentive and helpful staff in a beautiful facility. Chocolate Day special event was wonderful. The room was very nice but not warm enough. Hot chestnuts as pocket warmers are a nice touch. The heating system was not adequate for the cold weather and we had one whole day with no hot water. Breakfast is pricey.
quality of breakfast quality of room service
Staff were "over the top" good. Club level had an added cost.
Everything. The room and meeting facilities were excellent. Nothing (well, besides the weather).
The quality of the rooms is second to none. The staff were polite and friendly. The lounge area with comfortable armchair seating and a fire was an excellent place to relax after a day's shopping. There were obviously high security guests staying and we had to walk a long way around to get back to the hotel as all the streets were cordoned off - as well as being scanned before entering. Having to explain to the police that we were staying there and had to go through was not straight forward and felt intimidating. Perhaps if we had been given some form of id other than the room key to show it would have been easier.
Location at Pottsdamer Platz is excellent; next to the former wall, and well located for easy access to most points in the city. Checking in on Sunday morning after a flight from the US, tends to be iffy, however, the Ritz had a room waiting for me, and were expecting me. The hotel interior is beautiful. Rooms are well appointed, large, especially for European standards, and very quiet. The bar and restaurant was excellent. Only quibble I had was with the gym: small, smelled, and illequiped.
Location, rooms, TV screen, friendly, efficient staff Breakfast, while good, is overpriced. They should just make all rooms €15 per person per night more expensive, make breakfast inclusive, and charge the outlandish rate for non-guests. Oh, and put back roast potatoes into the breakfast menu! For those of us with cholesterol issues, all the eggs, cheese and sausages are useless, and make breakfast devoid of anything hot other than tea or coffee.
Absolutely fabulously decorated, marvelous rooms..ranks with the best in which I have stayed, and I have stayed in nice hotels. love the heated bathroom floors. Wish it were on k'dam...but for tourist attractions, it is in a better location.
Staff was amazing, wellness center beautiful Restaurants are fairly expensive
Excelent club floor facilitioes( club lounge)
Swimming pool Cigarette smoke smell
Nice staff, polite and helpful. I think it's an expensive hotel and it needs refurbishment. It doesn't look like a 4*hotel (e.g. no shoe polisher, no tea/coffee in the room, the room smelled as if somebody had just smoked before I arrived, thou I had specifically asked for a no smoking room etc.)
Staff members greeted us warmly and the lobby looked very luxe, so it was a good first impression. We found the room and bathroom to be very clean and of a good size for two people - not spacious, but pretty similar to most American budget chain hotel room sizes. The bathroom had a large countertop area for toiletries, and it was great to have some chairs in the room, too, so we didn't have to sit on the bed all the time. Sure, the carpet looked worn, but nothing else looked shabby and it didn't affect our comfort level at all. We always hung the "do not disturb" sign on the door overnight and were never bothered by housekeeping. Plus, the location was perfect - a block in one direction to the metro, and a block in the other direction to the bus. It was extremely convenient to get around, and close to plenty of restaurants, shops and things to do and see. We got an excellent deal on .Price..line. and were very happy with our stay. The water temperature in the shower fluctuated a bit during peak showering times. Also, the mattresses were harder than I'd like and thus not that comfortable for me, but that is subjective. Pillows were quite flat, but they happily sent us more when we asked.
Stayed here during Berlin Marathon weekend. Chosen it because of location (500m from the start/finish). Very nice and convenient place. Overpriced, though. After booking I emailed hotel and asked whether the late check-out option is available. Was told that at some additional fee like 30-40 euros it is. However on Marathon weekend they cancelled that feature, which I knew only after arriving. Had to check out early - put some disorder in my plans.
Thhe Breakfast Buffet was fine! The Hotel is really old and you see it in any corner! The carpets are from the 70´s the curtains were so dirty and even damaged! It was difficult to close the curtains to get darkness in the room to sleep. Even the uniforms of the staff were obviously used and old like the carpets! Not a good feeling to stay in that house.
I liked the pool and that they had bikes for rent. It was close to a lot of things which was very nice. Housekeeping woke us up every morning at 10 am. When I'm on vacation I don't want people coming into my room and waking me up. Any other hotel I've stayed in they don't start housekeeping until noon or so but I guess that's how it is here in Germany. The shower wasn't draining but they fixed that the last day we were there.
Central location, the staff were friendly and helpful, all the rooms were clean and comfortable, the hotel has a very modern design and feel. The food and drink, especially breakfast, was very expensive
very beatutiful. convenient for my purpose, good facilitie including pool,lounge with interent access
Closeness to the start/finish of the Berlin Marathon Swiming pool water was very cold.
friendly atmosphere, helpfull staff using the internet computer together with printer didný work. staff was helpfull to give me another opp.
We were given a suite which we hadn't booked but was perfect for a family with a sofa bed for our 2 year old and a cot for our baby. lots of space and comfort as a result. one of the reasons we chose the hotel was for the swimming pool which we thought would be nice with children. Unfortunately it was freezing cold, too cold for the baby and our 2 year old was shivering for an hour after using it!
The hotel room smelled like smoke despite the staff leaving the window open. The room was tiny and the bed was practically a pull out. I use Kayak to book hotels and was disappointed by this choice especially considering the extremely high price I pay of over 350 dollars for a small twin bed.
Excellent option for business travel, courteous and helpful staff, flexibility compared with original reservation.
Our room was ready on arrival at 10 am. We did not have to wait until 2 pm, which was a huge benefit. The location was ideal for seeing all the main sights of Berlin and the rooms comfortable and clean. The breakfast was very good with plenty of choice. However, as we have found in the past in hotels, the cooked breakfast was not particularly hot. It would have been handy to have tea/coffee making facilities in the room but appreciate that many hotels in Europe do not always offer that facility.
Nice location, friendly staff, great breakfast and reasonable price.
The hotel staff were very helpful and quick at responding to requests
It was very quiet and cleen. No
People "special" pleasant. Both staff in the reception desk and service. The room is very clean og the bed very good. When I cam again to Berlin will choose Albrechtshof and very likely room number 325.
Friendly staff. Car parking means public car parking and they don't gurantee if there was a space or not.
Sight see. The Hotel is very central and within easy walking distance of both u & S Bahn and buses.
The reception staff were always very friendly and helpful. Excellent location - very close to the Friedrich-strasse station and within a comfortable walking distance of the Reichstag and Brandenberg Gate. The breakfasts were excellent - top quality food and plenty of it!
It was in an excelent location and the breakfast was superb The male receptionist I met when I first arrived, was quiet short with me. However, every other member of staff was exceptional. First impressions mean alot!!!
This hotel has a big cool factor. Our room looked like something out of Austin Powers our sons room was completely different and probably nicer. Great hotel. Great location. Great staff. Some rooms very close to the train tracks. Stay in the courtyard rooms.
nice place but noisy
very nice room, tidy and clean, internet access for free very close to the railway tracks, which can be quite noisy
The rooms were very clean and well equipped and the unusual art work gave the hotel a lot of character, very different from chain hotels. Nothin
This would have to be one of the best hotels I have ever stayed in. My room was great. The service was fantastic.
Nice interior. Poor breakfast
Very good location and stylish room. There is no lift in the hotel.
Unusual art, quiet rooms, location, bathrooms, overall nice design no elevator in one building
I like this hotel!!i plan to stay in this hotel at my next trip.
The rooms were individual and very clean. It was in a beautiful building with quirky details. The staff were friendly and made excellent recommendations and helped with locating things on the map. We will definately return to this lovely hotel.
Everything, your hotel is better than I expected when booking it.
Sightseeing in Berlin - location of hotel excellent No lift to the apartment
Next to the train station. Good rates.
The central location the breckfast variation too poor
The twin bed is in a narrow corner and very small, just manageable for a couple. It downgrades the apartment. There was strong fungus smell in the apartment, especially in the bathroom though no fungus was visible.
Extremely comfortable and spacious apartments in a central (but quiet) location. The breakfasts were lovely, as were the staff. I would recommend these accommodations to anyone visiting Berlin for an extended duration.
All was good, staff good and wellcome. Good WiFi connection in room. Good breakfast
Hotel is very close to the nicest part of Berlin. Also, strategicaly good place to, because S-Bahn and U-Bahn from this place is going to all biggest places without need to change. Very good breakfast. Silent rooms. No air condicioning. Small rooms and very small bath room. You can find less expensive hotels with much bigger rooms.
Very good location. Room was a bit too noisy.
no air conditioning. too noise from the street..
Good breakfast. Amicable personnel. There are no airconditioner. It was too hot and stuffy at the room.
Close to the office. The desk was not big enough but then they changed my room.There were no hooks in the bathroom for towels
Excellent service: quick, clear guidance, good location. I did not particularly liked the location of the reception. I had to cross the ctree in bad weather several times to check in to check out and to pick my luggage.
excellent location near Friedrichstr Bahnhof, easy walking to Unter den Linden. Cleaning staff came very early each morning, 9:30 on Sunday??
The room was spacious and comfortable. The bathroom was absolutely spotless. The location was excellent, close to Freidrichstrasse station and walking distance from the Reichstag, Brandenburg Gate and Museum Island. It was quiet at night.There is a good Italian restaurant next door and the Hotel restaurant is good - 10% discount.
Very nice hotel in a quiet street and very close to the centre of the city
iit is in a central location and the underground station is very near the room was very small and not very comfortable for two adult persons. I don;t know if it was really a double room...not privacy at all in the shower cabin
The location was excellent for sightseeing. The room was comfortable and breakfast was very good. Nothing
good location and excellent value for money
The Hotel was very well located being close to the main tourist sites in Berlin and very close to the U-bahn and S-Bahn. We had a great time in Berlin.
It was central, close to the railway station. Very quiet at night. Would have liked a nice reception area to sit with friends as the rooms are very small.
location room very very small, some light bulbs not installed. sink has no plug
new hotel, fresh look, modern bathroom, central location of hotel and closeness to Regierungsviertel Due to its funny shape, room 209 was too small for 2 people. If one of the guests wanted to walk from one side to the other, the other guest had to sit on the bed to be out of the way. After advising reception staff that aircon wasn't working we were advised that it is not an aircon that is in the room but only a "heater" at this stage as it yet needed to be connected. (A fan could be obtained for the room though.) It was therefore very hot and the blankets were too warm for summer.
The location right in the middle of the city. The excellent value for money.
The room was small but quite stylish.
You could get a drink around the clock very small room