Location was good Room had a musty odor. Carpet was wet. AC didn't work very well.
The staff is excellent. We at the front desk and hotel employee, who took care of the breakfast AND the people staying there.
I love how pet friendly this hotel is, it is a great option for traveling with your fur family.
The staff very friendly and went out of their way to be of service.
I enjoyed the ease of the location while I was traveling through SC and it offered many attractions for food and needs of shopping or leisure. The staff of the hotel were nice, friendly and professional...and the hotel itself was clean and well cared for. Thank you. I would happily return for another stay.
The location was ok. The towels were dirty, requested a blanket for the sofa bed and the receptionist didn't want to look for any. She stated that, she didn't THINK they had any blankets, so I had asked her do you mind checking for me please? Her attitude was awful ,I'm assuming bc she didn't want to do it.
We were visiting Columbia and wanted a clean, comfortable hotel. We were not concerned with whether or not the hotel had a lot of amenities, as we knew we would basically just be there at night. The hotel has been recently redecorated and all areas were clean and fresh. We were very happy with it and the location was good. Easy access to highways and to where we wanted to be. We wished that the breakfast had started earlier. We were getting up and going each morning before the breakfast started. The phone in our room did not work while we were there, even though we told the manager on the first night. This was not really a concern, though, as we did not really need to use it (just once to call the front desk with a question).
Friendly staff, clean, great hotel for the cost.
Clean, friendly, good choice
We were there for our sons Army graduation & the staff was very helpful with directions to the base, times, etc. Great staff, the best continental I have ever seen offered! Over all it was a good stay! We would return.
Staff was wonderful and pleasant N/a
The beds were so comfortable, I wanted to take it with me ... I slept so good. The high pressure shower heads were awesome too. Also the rooms were clean and the staff was accommodating... The iron in the room was a bit used, leaked water and stain my white shirt
All staff was very friendly in all manners. Would do the stay all over if could.
Very comfortable, clean, quiet, with great service. I stayed here one night for a residency interview, and had a great experience.
traveling to Florida . Great mattress. Spacious and clean room. . Spacious, clean and modern room
Staff was courteous and responded quickly to needs. Beds very comfortable No fan in bathroom. Mildew on shower curtain on on shower wall
Rooms nice Food was not good in the restaurant and took to long to get it
I liked the location. I had to change rooms because the bed had dried up vomit on the bottom part of the top cover so the worker came and took it off the bed and asked me if I wanted to change rooms. YES because who wants to sleep in a room where someone was vomiting. They refused to let me cancel second night booked there.
Everything was just great. We don't usually spend this much money when we travel, but we had a really bad experience at another motel in town, and just wanted to go over the top and make sure it didn't happen again that night.
The location was the only plus. The room is outdated and looks worse from two years ago. The bathroom door had paint chipping, the shower head had something black on it...mold???, and the coffee maker wasn't clean from a previous guest...coffee dripped from the floor when I attempted to clean it. I was so disgusted that I refused to use it. The staff weren't friendly (checking in or out and kitchen staff during breakfast), but another late night service person was friendly when I walked by later. I don't see myself staying at this location until improvements are made.
Convenient; nice breakfast choices
I really enjoyed my stay at this hotel. I was travelling by myself to attend my boyfriend's army graduation in Fort Jackson and it made me feel safe. The room was clean and the staff was very helpful and the complimentary breakfast was worth it ! Wifi kept dropping off. Location a little far from airport
Friendly staff, clean rooms. N/a
We found this hotel to be very nice...the staff was very friendly and courteous; the rooms very large, clean, and comfortable; the breakfast was a full breakfast...very good. If we are in the area again, we would definitely return to this hotel!
Room was spacious and well equipped. There are now keurig brewers in the rooms, nice touch. The staff was amazing! No fan in bathroom. Steamy and smelly for extended periods of time after use. No light over the kitchenette area, it would have been nice to have had one.
Breakfast was decent. Staff was nice Room smelled off. Shower rod was coming out of wall.
Rooms were comfortable, staff friendly, good breakfast bar. No
This guest did not leave comments about this hotel.
Very nice hotel. Beyond my expectation. None
Comfortable beds and pillows.
This guest did not leave comments about this hotel.
Bess, at the front desk was great. She helped internet problems,. My wife lost her wedding ring while we stayed at the Hampton, Bess notified the staff and followed up with us when it wasn't found. I found a used condom package between the bed and the bedside table. I mentioned this to Bess at the front desk, but this should NEVER happen.
The hotel was really damp and smelly. My daughter described our room as smelling like "tadpoles". The common areas smelled like urinal cakes. I rarely complain, but this place was gross. I would not walk barefoot in my room. Twice during the night, strangers knocked on our door looking for their buddies. We were on a college visit@ USC and my daughter was genuinely scared by the visitors.
There was not one redeeming factor about this hotel. The room was not clean. The bathroom was disgusting. The sink was chipped and destroyed and the drain was exposed. The shower was not clean, the tub was black and caked with filth. The tub faucet was not properly installed and would move and separate from shower frame. The furniture was stained, the walls were in various stages being repaired and destroyed. Our room looked nothing like the photos. It was such a bad experience we actually cut our stay down to one breif night and drove 1 1/2 hours out to stay somewhere more acceptable. If I was Wyndham I would close this hotel down as it negativity impacts their image. I would never waste my money here again.
The a/c doesn't work properly, spent the night sweating.
There wasn't a lot to like about this one. Other than a friendly goodbye, none of my complaints were taken seriously. There was a dog barking next door, the shower was absolutely filthy when we got there, the room smelled like cigarette smoke, I turned the shower on to clean it up bit and the water wouldn't drain. Did I mention there was a dog barking ALL night? Worst stay I've had anywhere. Would have rather slept in my car.
Loved the staff wish the carpet had been vacuumed
The price, The fridge and the microwave. The spacious room. no not really.
It was easy to get to. Location was in a bad area of town. The room was very old. The phone numbers on confirmation were not in service. I called Priceline and they gave me a phone number that was not in service.
It was close to the place where I visited. No
i came to columbia to surprise a old friend of mine i stayed at this motel. at first i read the reviews about this motel and thought why not give it a chance. the room was great and the front desk clerk was very helpful to telling me places to eat and see while im in columbia
A/C didn't work. Plaster fell from the chipped ceiling. The mattress was hard and the neighborhood was scary.
WOULD NEVER STAY THERE AGAIN. LIMITED ONE TOWEL A PERSON. THE AREA WAS SCAREY> THIS MOTEL IS VERY OLD NEEDS UPDATING BAD. NOT CLEAN, NEEDS PAINTING INSIDE ICE MACHINE DIDN;T WORK, NEVER NEVER AGAIN WOULD I STAY IF THIS WAS THE LAST PLACE ON EARTH.
Leaving Just the location.
Price The air condition was loud and it leaked, they did fix the problem once i brought it to their attention. The internet service was very bad
The room smelled, there were hairs on the bed and towels, spots on the sheets, and the service was as unfriendly as I've ever experienced. I wouldn't stay at this place again if you payed me.
Good location. Should include free wireless Internet.
The beds were wonderful and the room was clean and comfortable. Nothing.
Clean, Modern and Quiet, everything you expect from Hilton. In good proximity to the Columbiana Mall, restaurants and Harbison-Lake Murray Blvd. We stayed here after doing the Riverbanks Zoo and it was about 10-15 minutes away, convenient. Not one complaint, Hilton Garden Inn is top notch
Staff was nice Outside of our rooms were several fan blowers that it looked like they were using to dry the carpet in the hallway. It was very loud and went on all night. We checked in around 2 am so we were tired and did not want to deal with changing rooms so late. Around 6 am you could hear the workers now out in the hallway . We just checked out and continued on our travels.
This guest did not leave comments about this hotel.
Location No coffee pot, no alarm clock, no lounge chair, notable and chairs. Called for coffee pot. Was promised, still waiting
The front desk service The cleanliness comforters were dirty dust behind the bed in the comers of the floor
The price Bath room had mold on the floor and in the bath tub. Bed linens had food and stains. Cleaning crew arrives 30 minutes after call and acts like they can't understand why they were called. Only got top sheet and pillow cases replaced. Room was nasty.
location Pool was so dirty I wouldn't have swam in it. I was charged twice and they had to reimburse my money. Also my non-smoking room had an odd smell to it.
Location Smell in the room.
It was very nice. Friendly Staff and the bed was so comfy.
I have been to this hotel at least once a week over the past few months. I can honestly say I would pick it over the other ones in the area. Friendly staff and clean rooms. The room I had the door needed to be repaired. It looked like the sun had damaged it and it didn't shut properly.
The room was clean. The owner try to come in my room because he thought that I didn't pay or I was the person that stayed the night before that's not only thing. The owner tried to come in my room. He did not call me or knock on the door. He try to use this key to come in.
No hot water to take a shower. My linens were not changed. My trash was not taken out.
staff very friendly and helpful and great breakfast water too hard to turn on
I have stayed here several times over the past year and normally for the money it is great. Friendly staff and room is stocked and cleaned. This time we had to ask for towels several times over a five hour time frame. When the towels finally arrived they were pool towels. The lock on the door or the door jam was broken because you could push on the door from the outside and see daylight.
Both Jay & Al were very accommodating beyond the usual check in or check out. Example- Jay worked with our party assisting us on our boarding passes when he was obviously busy helping other guests. He asked if he could assist us as soon as he checked in the family at the front desk. Al was knowledgeable about the area with direct direction to golf courses and grocery stores that would make our shopping easier.
Good value The desk clerk was rude and condescending
Location was easy to find The beds should be softer like sleeping on a board hotel smelled really bad bathroom was outdated TV was tinny.
Everything seemed clean, continental breakfast was good, bed was comfortable! Cleaning Crew and Breakfast staff were very kind and helpful. Will definitely stay in another Wingate again, just not this one. Check in Staff seemed to be unorganized and mismanaged and we couldn't check in til an hour after the regular check in time. We left our pillow when we checked out and called to ask if they could hold it for us and they were nice and said they would. When we get there all of sudden they were rude and said they couldn't find it and they weren't very interested in looking for it. Waited 20mins for them to find it. The location all though seemed like it was convenient was very congested with traffic all weekend long!
Late check in, friendly staff. N/A
Friendly staff location convenience price Lumpy mattress Mildewy shower curtain