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Very nicely set up. We ended up in a two bedroom apartment (we paid for a one-bedroom) so we had plenty of space. 42nd floor. Elevators were excellent so no delays. Will stay there again (depending on price). We found it a little bit noisy (from the ground - not from adjoining apartments). Just single glazing. Not a major problem.
Reception staff very ordinary. Too expensive and didn't like having to pre authorise additional payment of $100 that I was told would take up to 10 days to be credited back to my card.
Really enjoyed my stay here. Impressive staff. Really went out of their way to check me in early and effort was made for me with options. Lovely modern spacious apartment. Nice facilities, comfy bed, tasteful furniture and beautiful views with large fully opening window. Excellent location. Faultless stay. Some apartments share a main entry before your private door, other apartment occupants can be slightly noisy entering and exiting this main door. But nothing too major.
Good location, friendly staff and clean building Wifi should be free for hotel guests
Great room, with excellent view on Darling Harbour, and a spacious balcony. Very good value for money.
luxury comfortable serviced apt. in the center of sydney city. walking distance to Darling Harbour and Museum and chinatown and of course the biggest shopping mall on Pitt street. Another 35 mins walking to fish market was enjoyable too. except the refrigerator was a bit noisy during the night.
Convenient. I forgot my tupperware container and the staff asked me to wait for the lost and found report back to him made me wait for more than an hour. The result made me unsatisfied as I was the person who sit there wait for an hour and then still need me to go and ask them to remind that I was still waiting for their reply.
The hotel charged USD 50,00 more than the price I had booked. I don't know why an offer is announced if you have to pay more when check-out. I consider that it is not a fair play because an offer sometimes is decisive when you book some hotel.
We liked its proximity to shopping and eateries in Darling Harbour
Good location and modern facilities. Homely feel
Clean, tidy, nice color of the furniture, sercurity card to get in lift, wonderful smell of the lobby!!! No toliet in the lobby; no patient of the reception worker when I was calling the reception for a comb.
Great hotel location affording some rooms great views. Excellent bathrooms, comfortable beds. Lots of people obviously love it - maybe it helps if you upgrade to the Horizons Club, though I don't see why you should have to, especially as these rates not always on offer. Reception shambolic: no welcome, no porter, no offer of help with bags, no offer to join loyalty programme, told me the Shangri-La in Singapore is tired and needs updating! No apology for not correctly processing reservation. Horrible view of motorway toll booths. Annoying things in the bedroom like unplugged lamps, missing glasses, grubby hotel directory. Food and beverage not good. Saturday night the locals all book up the top floor restaurant and fill up the adjacent bar. Reserve days in advance or you have no chance. For a drink this leaves the Lobby Bar. Neon-lit chilled food cabinet, no music, no atmosphere, bright lighting. Nasty. Only available food outlet The Cafe. Horrible buffet. Dreadful, expensive, over-rated.
My husband and I had a fantastic one night getaway. It was amazing, service outstanding and relaxation perfect.
The reception staff were very friendly and efficient coupled with the room service staff who were professional, courteous and friendly. With many people at breakfast it was obvious the staff had difficulty coping with large queues, tables not set properly, inattentive staff.
The staff were amazing, the best hotel staff I have come across in Australia
professional staff and attention to detail and cleanliness
We enjoyed Sidney for WYD 2008 No. It was very comfortable.
room, the staff, and the location were all great nothing
perfect, with a first class concierge service
Very good, spacious bathrooms with a separate shower. Overall, hotels in Sydney are quite expensive.
Spacious room Delivery charges for room services
Central location difficult for car unloading in market street and small street lobby
The location and the staff are about the only likeable characteristics of this hotel. I paid $249 for an Advantage room requsted 2 double beds only to be told on checkin that the room only had one double bed. I then had to pay $50 to upgrade to an Executive room (a better room apparently) I failed to see the value which also included free drinks at the bar from 5.30-7.30 and breakfast which was the worst I have experienced at any hotel.
location was great, the room was beautiful, friendly staff
Excellent central location, walkable to harbour and train station and monorail close by. 14 dollar by train to airport
Totally I evaluate this hotel better than Grace Hotel nearby. Hotel's dining, serving Indian dishes every night is bit tiresome for the guest staying 10 days like me.
Clan/tidy room Reception staff not particularly friendly
easy access to the City center, shops, Cafes, Restaurants, walk araunt the Harbour, Museum and the Rocks district and walking distands to all Buss lines
Quiet, modern, good eating options, central, spacious bathroom
Hotel staff were very helpful with any personal requests Everything came at a cost including the drinking water
The food at the hotel is rather expensive....eat out, it's cheaper.
Cleanliness of rooms. Good gym and pool facilities. Great bathroom. My room had a great view of city. Friends were also staying but their room had a poor view overlooking the office block opposite. Lifts and lobby slightly old fashioned but still clean and tidy.
the location was just right for this occasion the room was comfortable, great view of the harbor and clean. the mattress was uncomfortable keep rolling into the middle and found it hard to roll back to the side room 2412
We were very impressed with the magnificent bed and pillows. And the courtesy and efficiency of the staff at the door, reception, and room service was terrific.
Its location to the event I was attending, would be a great flocation for tourists
that we got up-graded and the buffet breakfast was so delicious
Air conditing not working properly - still not cool after asking for attendance to problem Also - had to ask to have room floor cleaned
The courtesy of staff and its location The rooms are quite small and the drains in the showers don't work well
It was my wife's 60th birthday and the little extra touches they did made the stay all the better. Great Hotel.
TV in the shower! Nothing
We have never stay in a luxry hotel before and decide after being together for 34 years it would be nice
Good customer service. Slightly long check in time.
Excellent location Clean and comfortable rooms Room service was ok, but not great tasting Movies list was limited
The spa was out of order for our last day
Gym and Executive floor accessorites Nothing
Quality hotel. Valet parking was efficient, rooms were as advertised i.e. clean, modern with a relaxing feel air-conditioning noisy when actually trying to fall asleep
Hotel staff were very helpful and catered to all needs, the location is excellent for shopping & night clubs.... and the best was the Buffet Breakfast
Every member of staff we encountered was courteous and helpful. The rooms were well appointed & clean and the bed very comfortable. We wanted to extend our stay and the hotel made this very easy.
We really enjoyed every second of our stay and we highly recomend this hotel to any one going to Sydney
centre of city Disappointed at being given a ‘Smokers’ room. Were not asked what our preference was regards smokers or non smokers at reception. We assumed, wrongly, that we would be given a non smoking room.
the harbour view from the room
location they were working on the room next to mine and it was quite noisy
Location was fabulous. Harbour view a real bonus for country visitors. Luxury at an affordable price. Friendly helpful staff. A little disappointed two members of hotel staff unable to point us in direction of a very well known nearby seafood restaurant. In fact when finally assisted by a doorman we ended up walking 30 mins out of the way when restaurant was in fact a a simple short walk of between 5 -10 mins away from Four Seasons.
Stunning views of Opera House,Harbour and Bridge.Great position from which to explore city.Friendly and helpful staff. Nothing,we had a wonderful stay.
I've been coming to Sydney my whole life, and always wanted to stay somewhere with a harbour view. (Family lives way out of town.) This was the ultimate harbour experience, waking up to the sunrise over the Sydney Opera House is something I will never forget. Spent more time in a hotel room than in any other, just watching the view. Staff were friendly and very accommodating without being either sycophantic or condascending, top job all round.
comfy bed, good breakfast buffet, friendly and helpful staff very small rooms, not also spotless clean (bathroom), not much bath products, no fresh bottle of water, no slippers etc.....
Excellent location; friendly hotel stuff; very comfortable room.
The welcome at the hotel and particularly at Reception was most impressive. Every staff member I encountered was so professional and friendly. For the price of the buffet breakfast, I have certainly enjoyed better in Sydney city hotels and as I was entertaining a guest one morning, I was a little disappointed with the presentation and the selection.
The location is excellent for sight seeing and shopping. Long lines at the front desk in the mornings for checking out. Most guests seem to have issue with their bills.
The location is perfect. We did not have access to the upper terrace with a view.
Room comfit and cleanliness. Proximity to tourist sights and transport.
the location is amazing. overall a great experience and would recommend it to friends and family! the bedrooms are beautiful the bathrooms could be bigger and more modern otherwise it was amazing.
the location to the city was peaceful ,clean the buffet was great the staff very pleasant and parking facilities I would like a better in room fridge although the ice bucket was great
The room was spotless and cleaners did a good job every day. All staff went "the extra bit" to make you welcome and were very helpful. Especially when my wife became ill and had to leave. My car was parked for 6 days and received a ding in the door which I didn't find untill I returned home.
The room was presented beautifully, and maintained during our stay. Staff were very helpful and friendly
Beautiful ambiance in historical building, great food and particulrly enjoyed breakfast.
The quality of the staff in the foyer lunch?coffee area. The room smelt a little of smoke. The ice was delivered to the room when we were out for the evening and had melted by the time we had returned - and wanted to use it.
friendliness, comfort,location price
close to the airport. rooms were clean and comfortable the temperature controls did not seem to work in the room. the restaurant staff were difficult to communicate with in English. food was ok but not great - overpriced for the quality
It was comfortable and clean and for the purpose of convenience, it was right at the airport. Found the breakfast buffet a little short of staff. An omelet we ordered, never did come and there seemed to be no one to ask about it around.
Pleasant room, quiet, helpful staff
The restaurant food was actually pretty good. I know it's a USA type of complaint but there was no ice and my room service request for it didn't arrive for more than an hour until I then called back and bought a can of soda pop, which arrived thirty minutes later.
the hotel was great. No problems at all. the only issue is that the rooms were fairly small, but the hotel is in a big city, very close to the airport.
Close to the airport Friendly staff Clean Good price Exercise room No restaurants near by other than the two owned by the hotel.
Great facilities, good service, good location. Room smelt on cigaretes on ckeck in.
Great staff. Clean well appointed room. Swimming pool andfitness room a bonus. Airport shuttle good. Restaurant food so so and over priced. Not many other food options.
The location to Sydney Kingsford-Smith airport was very good. The lobby was well kept up and the bell service was quick to unload our bags and bring them to our room. The bathroom in our standard room was well designed, including stone/granite counter tops and new(er) showers and toilets. Room includes a mini-bar. The room was a bit dated (e.g. the lights and fixtures) and the carpet was a bit worn. The mini-bar is a bit expensive, but that's my own fault for using it! The only remaining gripe is that the airport shuttle is not free, it was $6 per person. Also the shuttle stops off at the domestic terminal first, before going to the international terminal, so factor that in when planning your arrival time to the airport.
Good facilities, good restaurant, nicecasual bar, good bed, quiet rooms for airport Pillows - feather werent soft went really hard - need a choice
Everything was clean and well kept. I didn't like that there was no complimentary wifi. I can understanding having caps to minimize streaming but it would be nice to have some basic browsing ability.
Comfortable Room, Friendly Concierge/Front Desk Staff Fish n Chip prices too steep....$26.00 for two bits of fish and semi warm chips!
The room was comfortable, the staff polite and helpful. View from window was poor.
Nice view - handy location Small bathroom
Clean, secure, excellent location and fantastic amenities. This hotel has it all! Rooms are in the process of being redesigned, we were woken up shortly after 8am on both mornings of our stay from hammering and drilling taking place on our floor or directly above. We certainly expected that we wouldn't have issues in sleeping in at such a high-end hotel.
Booking was for three adults but only allowed two complement breakfast. A bit strange.
Location of hotel Hotel was overpriced. Hidden charges for using credit card. Would not chose this hotel again.
the location in the heart of Sydney,with outstanding views and excellent service leaving !!
The breakfast is excellent & is a great location! It is expensive & nothing is free! A member of staff in the adjoining public house owned by the hotel suggested a MacDonalds meal when we were refused a evening meal within 5 minutes of last orders!
Very clean and excellent service Nothing
The hotel is a construction site. Hotel not worthy of its rating. Four seasons and comparably located and priced hotels infinitely better. Beds uncomfortable, room not vacuumed
Great conceirge went out of his way to book a restaurant and get our names on a door list, good location very close to circular quay Very grumpy staff on check in counter, not too helpful and seemed a bit put out when we asked questions. Gym was ok quite old equipment and pool was inside and also old.
Location, service, cleanliness Nothing
The fantastic staff, who were very friendly and helpful. It was also great that I was allowed to check into my room really. I really appreciated it. The location of the hotel is also superb! I had trouble opening my door on several occasions. It often took several swipes of my card to access my room. I also was confused about the card required to access the fridge of food and drinks on my floor. The information I was given on check-in indicated that I had received one as a matter of course, but I did not get one and was worried about being charged $10 for losing something I never received.
It was great being so close to the centre of Sydney. The staff were very helpfull and nothing was a problem.
Beds were comfortable. Good selection at breakfast - although breakfast room very crowded on occasions. Bathroom was rather basic. Fairly long walk into the centre of town (although fairly convenient for China Town restaurants)
i found the staff at the Mecure very polite and helpful. the room was clean and well maintained, and we had a wonderful stay. The hotel was centrally located and very convenient. nothing
Convenient location Bed uncomfortable
Closeness to the public transport and to dining facilities No
Great hotel , Very frendly staff
The bed plus the espresso machine
Location to Darling Harbour We didn't get the coffee machine as advertised ???? no big deal.
Front desk staff were very helpful and friendly. I found the room expensive for the night, though understand it is likely the high season and also a Saturday night. However, I have stayed in many hotels much nicer for less in Sydney and internationally.....no real complaints though. I would stay here again for sure if the rate was more reasonable.
We found it was ideally suited being so close to the CBD and the many attractions in that part of the city. No
friendly and helpful staff, good location
Lovely room and great location. Upgraded, but that cost $60 per night. Nothing really, although room service meal was fairly ordinary.
bed is old, sags in middle. Room is old, needs a refurb. "Atrium" means no view at all.
Stayed at the Radisson for one night on our way inbound from Canada to Melbourne. Lovely hotel, in the heart of the CBD. Close to the Harbour and ferries, the Opera House, slight trek to Darling Harbour but very central. Rooms were clean, modern and spacious. Also, took advantage of the breakfast buffet before or flight the next morning which was quite good but pricey $25per. The porters were exceptional, always attentive and helpful with the baggage. Would definitely recommend this hotel. Only a couple of hiccups, we arrived in the morning and even though check in was at 3pm they said we could check in at 1130am. When we went to pick up our room keys they kept putting us off with “ready in 5 minutes” until noon. Just tell us noon, we would have gone for a walk. While we were waiting in the lounge for our room there was some construction going on in the restaurant, didn’t make for the best of atmospheres.
The staff were fantastic - very friendly without being stuffy from frontline to cleaning staff. Great location - right between central shopping & circular quay.
CLOSE PROXIMITY TO ALL MAIN ATTRACTIONS.
We asked to hotel concierge for the morning call at 5:30am, but we did not get any phone call from the hotel concierge. Ii is indeed disaponted. I hardly miss the international fight.
Proximity to Central Quay Bland decor
Convenient location to city attractions. Breakfast prices were way too high. I paid $158 U.S. dollars and the breakfast prices were $18 to $26 US dollars. Overall I enjoyed my stay as the room was clean, quiet and comfortable.
Service was excellent,staff very pleasant and helpful. Food was first class and reasonably priced. Nothing
The staff were very courteous.
the hotel is ideally located with shops, attractions and ferries all within easy walking distance. Staff were very helpful. The breakfasts were superb. Room was very clean tidy and well maintained. Sound proofing was good. All the staff from the room ladies, concierge, doorman, reception, cooks and anyone else we encountered were so helpful and friendly.
I loved everything from the location of the hotel to the luxurious rooms and the beautiful architecture! The service was excellent! Nothing.
The location is great. The hotel is close to everything from shops, supermarket, office, parks, restaurants. The room is spacious and the bed was very comfy. Two towels of 4 were badly washed. They still have some stain in them. Breakfast could use more variety for the price they are charging. Some staffs at the conscious were not friendly.
The hotel is a a great facility and in the middle of downtown Prices in all of Sydyn are extremely high. Parking was outrageous
Stylish rooms and common parts Comfortable bed Reliable shower Fast elevators Excellent breakfast service Room too dark to work in Having to move all towels and gowns before showering Lack of storage space Lack of complimentary water Too much space given to expensive mini-bar "Free welcome cocktail" actually $24 Passive aggressive price list for room items Stains on walls - removed after second request
Sumptous, extremely helpful and friendly staff, fabulous location, great food, relaxing bar, everyone so kind and genuine, comfortable bed Yes - did not like leaving!
I liked the spacious, comfortable room size, the cozy atmosphere, the location of the hotel which makes it easy to explore Sydney's most famous attractions and the helpful and fast service at the reception/concierge desk. The service during breakfast was a bit slow, e.g getting coffee, refilling the buffet took very long.
Excellent location, staff and facilities. None
Wonderful room Nothing
the friendliness of the staff
We thought it was terrific, great location, loved The Bar and staff We had issues with the staff cleaning our room who missed things and cosnsistently forgot to leave thinks lioke breakfast menus
The hotel is ideally situated for visiting tourist attractions such as Circular Quay, the Rocks, the Bridge and the Opera House. Across the road from the hotel are the Botanical Gardens. This is a 5 star hotel and the interior and service reflects this, I did not eat at the hotel so am not sure whether meals are value for money, there are many restaurants and cafes close at hand to suit most budgets. The rooms are very spacious and well equipped, tea and coffee and fresh milk were replaced each day at no extra charge. Overall a very enjoyable stay. The only critisicism I had was that like most hotels the beds were rather hard.
Large, well appointed rooms and bathrooms. Excellent staff, very responsive to your needs. Beautiful facility that was a comfort to return to after spending the day seeing the sights around Sydney. This hotel is in a perfect location, close to the opera house and ferries yet far enough away to be in a tranquil setting, across the street from the park. If we ever return to Sydney we wouldn't consider staying any place else. There was nothing not to like!
All the staff were very professional and helpful. I had overpacked so needed to send home some items. They found a suitable box for me straight away (within 15 mintues) and brought it up to my room. They were also efficient in organising transport.
The building is beautiful!!! Arranging a 12pm checkout to only be called at 1120am and asked what time we were leaving?!
An excellent centrally positioned hotel which is comfortable, friendly and the cafe on the ground floor is great. Would like some packets of biscuits to have with a cup of tea in the room!
Continuous hot water The pricing for 'room service' I find to be quite over priced and the service in the breakfast cafe area is very slow.
the size of our room, the cleanness, the old fashion decor, easy to get to , in the middle of the city
Staff were pleasant and very helpful especially when I relaised I had left something in my room, The room itself was medium in size but it was clean and the bed was very comfortable. The location was central especially to shopping and close to Darling Harbour.
clean comfortable room good location to CBD..the very friendly and competent staff theywere all very efficient .They made you feel welcome and such pleasant manners great staff nothing
The men at the concierge went above and beyond to help us. I truly appreciate everything they did to make our stay pleasurable.
Most comfortable bed in comparison to others including Sheraton on the Park. Staff were friendly and helpful. Being invited for drinks by the hotel.
This is a great hotel! We also stayed at the Intercontinental, but the The Grace is actually alot nicer. It has a unique ambience and feeling to it with the old building, mixed modern/classic interior and sublime staff.
The King Single bed was soooo comfortable, Bar 77 was excellent and breakky was great Not really
Very good value for money - all was as expected. Rooftop pool a bonus. Grace cafe, staff and food fabulous.
Location was fantastic Everything was very clean and worked in both the rooms and the rest of the hotel Wifi was somewhat spotty and slow. Would have liked the fitness center to include a larger variety of items instead of just a few treadmills and some light weights
Very comfortable bed, room quiet although located on a busy road. Unable to change the temperature of the A/C which for us was too cold.