We enjoyed Sidney for WYD 2008 No. It was very comfortable.
Spacious room Delivery charges for room services
Excellent central location, walkable to harbour and train station and monorail close by. 14 dollar by train to airport
The location and the staff are about the only likeable characteristics of this hotel. I paid $249 for an Advantage room requsted 2 double beds only to be told on checkin that the room only had one double bed. I then had to pay $50 to upgrade to an Executive room (a better room apparently) I failed to see the value which also included free drinks at the bar from 5.30-7.30 and breakfast which was the worst I have experienced at any hotel.
Central location difficult for car unloading in market street and small street lobby
perfect, with a first class concierge service
room, the staff, and the location were all great nothing
Very good, spacious bathrooms with a separate shower. Overall, hotels in Sydney are quite expensive.
location was great, the room was beautiful, friendly staff
Totally I evaluate this hotel better than Grace Hotel nearby. Hotel's dining, serving Indian dishes every night is bit tiresome for the guest staying 10 days like me.
Clan/tidy room Reception staff not particularly friendly
The fantastic staff, who were very friendly and helpful. It was also great that I was allowed to check into my room really. I really appreciated it. The location of the hotel is also superb! I had trouble opening my door on several occasions. It often took several swipes of my card to access my room. I also was confused about the card required to access the fridge of food and drinks on my floor. The information I was given on check-in indicated that I had received one as a matter of course, but I did not get one and was worried about being charged $10 for losing something I never received.
Closeness to the public transport and to dining facilities No
Location to Darling Harbour We didn't get the coffee machine as advertised ???? no big deal.
The bed plus the espresso machine
It was great being so close to the centre of Sydney. The staff were very helpfull and nothing was a problem.
i found the staff at the Mecure very polite and helpful. the room was clean and well maintained, and we had a wonderful stay. The hotel was centrally located and very convenient. nothing
Great hotel , Very frendly staff
Beds were comfortable. Good selection at breakfast - although breakfast room very crowded on occasions. Bathroom was rather basic. Fairly long walk into the centre of town (although fairly convenient for China Town restaurants)
We found it was ideally suited being so close to the CBD and the many attractions in that part of the city. No
Convenient location Bed uncomfortable
Front desk staff were very helpful and friendly. I found the room expensive for the night, though understand it is likely the high season and also a Saturday night. However, I have stayed in many hotels much nicer for less in Sydney and internationally.....no real complaints though. I would stay here again for sure if the rate was more reasonable.
I loved everything from the location of the hotel to the luxurious rooms and the beautiful architecture! The service was excellent! Nothing.
The location is great. The hotel is close to everything from shops, supermarket, office, parks, restaurants. The room is spacious and the bed was very comfy. Two towels of 4 were badly washed. They still have some stain in them. Breakfast could use more variety for the price they are charging. Some staffs at the conscious were not friendly.
The hotel is a a great facility and in the middle of downtown Prices in all of Sydyn are extremely high. Parking was outrageous
The reservation of priceline was not in the system in the hotel. Only after the good staff at the hotel we could get our room
The proximity to all sydney has to offer. The staff were very helpful.
Clean, quiet and safe (close to police station). Staff weren't very friendly. Do not refill soaps every day. Location is not good (about 15 minutes from the central station). Although it was our honeymoon we did not get even a congratulation card (and was suggested to purchase an upgrade in full price). Breakfast was very poor.
Very nice hotel, rooms were very nice. Friendly staff and very helpfull. I would certainly recommend this hotel. The second and third level have a pool area, this can be quite loud.
Quiet. Had a lanai. comfortable. Narrow halls and not a user friendly lift
good service and very friendly staff no
It has the perfect location, close to everything, we can even view a part of the Sydbey Opera house from our balcony. Everything you need is just a few minutes walk away. All in all it was great.
Mainly the location and the fact that there was parking eventhough it was a bit tight for medium size sedans and anythig bigger The meals were budget and reflected as much in the flavor
Location was great, hotel was clean, very nice room, better than I thought, I booked a twin but got 2 queen beds, was a beautiful room was next to the staff laundry or tea room or something which was very loud on sat morning
a comfortable hotel in a quiet area but within walking distance of the main attractions
The people, the views, the comforts
We had a complimentary upgrade to a harbor view suite. This room was outstanding in every respect. We had a light supper served in the bar. Excellent service.
Heaven on earth does exsist ,it's The Observatory Hotel Sydney.Staff,facilities all supurb maybe the bed could be improved with a feather topper as a standard .as it is in most 5 star
Very helpful and friendly staff. Excellent breakfast Comfortable room.
Staff, remodeled rooms, attentiveness Nonsense harbor views, poor front entry for valet, chicken salad from room service was disastrous.
I particulary liked the quiet efficiency of the place - i5t ran so smoothly. No
The high tea and staff - Problems regulating the shower -didn't adjust quickly -the room had features like a shop..... Prices on everything....not a good feel for a luxury hotel!! The hotel's site advertising for nye led us to believe there was a special allocated spot on Observatory Hill for guests - we were disappointed
Although our stay was short we thoroughly enjoyed The Observatory Hotel and would not hesitate to stay for longer next time.
Very helpful staff and excellent food and beverage service and facilities; very well located in an interesting and historic neighbourhood
Convenient location, clean, modern There was a significant construction project blocking the front entrance and the street in front of the hotel during our stay.
Staff very helpful No pool. No bath. Found an old shoe under the bed. Not so clean.
Free upgrade at check in to a room with a harbor view None
Centrally located, spectacular water view, balcony for fresh air which is so rare for hotels these days. The poor positioning of the shower head and shelf must be a mistake. You need to stand flush against the wall to have a shower.
luxury comfortable serviced apt. in the center of sydney city. walking distance to Darling Harbour and Museum and chinatown and of course the biggest shopping mall on Pitt street. Another 35 mins walking to fish market was enjoyable too. except the refrigerator was a bit noisy during the night.
Clean, tidy, nice color of the furniture, sercurity card to get in lift, wonderful smell of the lobby!!! No toliet in the lobby; no patient of the reception worker when I was calling the reception for a comb.
Really enjoyed my stay here. Impressive staff. Really went out of their way to check me in early and effort was made for me with options. Lovely modern spacious apartment. Nice facilities, comfy bed, tasteful furniture and beautiful views with large fully opening window. Excellent location. Faultless stay. Some apartments share a main entry before your private door, other apartment occupants can be slightly noisy entering and exiting this main door. But nothing too major.
Good location and modern facilities. Homely feel
Very nicely set up. We ended up in a two bedroom apartment (we paid for a one-bedroom) so we had plenty of space. 42nd floor. Elevators were excellent so no delays. Will stay there again (depending on price). We found it a little bit noisy (from the ground - not from adjoining apartments). Just single glazing. Not a major problem.
The hotel charged USD 50,00 more than the price I had booked. I don't know why an offer is announced if you have to pay more when check-out. I consider that it is not a fair play because an offer sometimes is decisive when you book some hotel.
Reception staff very ordinary. Too expensive and didn't like having to pre authorise additional payment of $100 that I was told would take up to 10 days to be credited back to my card.
We liked its proximity to shopping and eateries in Darling Harbour
Great room, with excellent view on Darling Harbour, and a spacious balcony. Very good value for money.
Convenient. I forgot my tupperware container and the staff asked me to wait for the lost and found report back to him made me wait for more than an hour. The result made me unsatisfied as I was the person who sit there wait for an hour and then still need me to go and ask them to remind that I was still waiting for their reply.
Good location, friendly staff and clean building Wifi should be free for hotel guests
Great location, some staffs were very nice and helpful During my last day I called for Bell to pick up my belongings but I waited 15mins and no one turn up so I end up carried them down myself.
Staff were helpful and friendly. The pool was well-maintained. It's a really convenient location to shopping and food. Nothing really
Hotel staff were very helpful and catered to all needs, the location is excellent for shopping & night clubs.... and the best was the Buffet Breakfast
Gym and Executive floor accessorites Nothing
TV in the shower! Nothing
Outstanding and polite service; rooms were serviced as we indicated a desire with the appropriate "light" and excellent Executive lounge!
The spa was out of order for our last day
The courtesy of staff and its location The rooms are quite small and the drains in the showers don't work well
It was my wife's 60th birthday and the little extra touches they did made the stay all the better. Great Hotel.
Quality hotel. Valet parking was efficient, rooms were as advertised i.e. clean, modern with a relaxing feel air-conditioning noisy when actually trying to fall asleep
Good customer service. Slightly long check in time.
The food was good. That's about all that was good. I didn't like the reception staff attitude nor did I appreciate my orders being taken 40mns after sitting at the table.
able to book the room late We were over-charged $100 on our bank account and I still havent had a response to my messages.Further, it was a far more expensive taxi ride from the airport than we thought ($60-$70), with no airport shuttle service available
The hotel staff were very welcoming and the general feel of the place was one of spaciousness and comfort. The restaurant was very variable in quality. Lunch was ok, but the dinner as was poor and over priced.
The location suited my working arrangements but otherwise it is hard to get to. The service is inconsistent; after a few days the casualness of the cafe becomes a reverse attraction. The frequent morning conferences roll out into the public area and detract from any sense of ambiance in the breakfast area. I had to turn back meals and even then didn't achieve my cooking preference, and little things like lack of bath mats, failure to deliver newspapers and a lot of street noise - at the end of my stay I was well and truly ready to leave.
Proximity to my office and the surrounding Crows Nest Size of bathrooms
the staff were soo helpful and friendly. rooms were a little small
Staff very affable and wiling to help. Meals were of good standard Needed to get the key recalibrated three times
Everything! The room was big, Modern & Clean. The food in the cafe was lovely and good value and the staff were very helpful and friendly. :-) The internet prices
Very friendly and knowledgeable staff and also really liked the restaurant downstairs, excellent value for money. The room was spotless and had everything we required.
Hotel is new, and everything is clean and fresh. It has a modern, minimalist style. Design seemed to be a priority over function at times. For example, the bathroom vanity looked great, but was so small it hardly served the purpose it was supposed to provide. Regular rooms are on the road side of the street and very noisy. There is an additional fee for rooms on the quiet side.
The Freindly and helpfull staff, with extra thanks to Will.
Location This is not a hotel. It's a 1 bed flat (with old style carpet) and definitely does not feel like a high end hotel. Wifi never worked in 4 days despite repeatedly asking to have it fixed. I asked for a plug adaptor and was told to go and buy one (whilst other hotels in Australia always had one for foreign travelers). Breakfast 3 to low 4 star. There are plenty of nice hotels in the area. As a accor platinum card holder as decided to stay there. Never again,
Room is large, location None
Very close to City2Surf. Good hotel. Their exit survey took too long! (the hotel itself was great)
near to everything I stayed with my grandchild and her other grandmother who came for the first time to visit her. unfortunately my grandchild had an allergy and had to be taken to hospital. I just checked out after just one night and was charged for the whole day. the room was just cleaned when we had to leave. the hotel should not have charged me for the full day * i was destressed and unhappy paying this large amount for just one night!
The hotel is cosy and location is ideal for longer stay in Sydney.
The exercise and pool/spa facilities where excellent I thought the breakfast menu could of been more simple food (ie. toast plain/ cerial etc) cost also for breakfast food could be a more economical.
Pleasant staff, easy check in, parking and check out.
Location was great. Good value and would definitely go back.
It was well positioned for Hyde Park. The elevators were fast. Taxis were easy to obtain I felt the staff were only superficerly politem and I felt processed according to the hotels needs.
Location Few room service food options / Noise +++ Fri and Sat evenings, affecting North Tower
The motel was fantastic, we had all our requests met quickly and efficiently and the staff followed up on the one problem we had which was intenet connection . We will be staying there again it was great
We had a wonderful stay and were very lucky to be upgraded to the Penthouse 2 bedroom apartment- it was great for a girls weekend with all the luxuries a self contained apartment, 2 bathrooms, very comfy beds and pillows and a wonderful ocean view with whales playing out to sea- wow!!! Great location, very friendly staff- Thankyou. Having to go home.
The hotel is in a great location, right beside the beach and the centre of Manly. Some of the hotel facilities are in need of update, and although it is clean there are things that look run down, e.g. the bathroom in the rooms.
Excellent location -- handy for beach, walking, ferry, shops and restaurants. Would be ideal for the jazz festival. Only a stone's throw from the beach, and the sight of the full moon rising over the waves was lovely. The room was spotless and quite large, and very comfortable. Although the room was "oceanview" it's more accurate to describe it as "pine tree view with ocean glimpses", as there is a row of large pine trees running the full length of the beach. This of course is not the fault of the Sebel. I knew about the trees so was prepared, but it could come as an unpleasant surprise to someone expecting full unblocked views of water and beach! Oddly, none of the ceiling/wall lights seemed to work, though all lamps did.
things were acceptable for what i needed, there was nothing there that made me happy i stayed there rather than some place else. for a "5 star" hotel it was missing quite a bit. no spa, no pool, restuarants were really just bars with some tables. the staff was a bit snooty. everything in the room and hotel are for sale, and pretty much makes you feel like you are sleeping in an ikea catalog.
Bed was comfortable. A/C in good working order. Nice size bathroom. Appreciated the toiletries, the fridge, the safe. Excellent lighting both in room and bathroom. It was a bit disconcerting to find hairs in the tub after the room was cleaned.. The desk chair could use refurbishing.
Hotel lobby! Terrible breakfast! no restuarant in the hotel! no swimming pool!
Location was fantastic The rooms were small, didn't smell good and were generally well below what you would expect for Sofitel standards (and in the centre of Sydney). There are many other city hotels much better standard at the same price. I won't be staying there again.
Rooms were very nice as were they lobby and bar You need better wifi access and it should be considered a basic service that you provide
I liked the central location of the hotel and the staff were friendly and warm. I found it rather surprising that internet was not complimentary as it is a 5-star hotel. The last time I visited Sydney I stayed at Raddison's which I believe is a 4-star hotel and found the stay there on par with Sofitel, a 5-star hotel.
The location was excellent. Very close to all the tourist attractions and to the cities history.Service was good.
First class ,5 star rate but better Location on Phillip St. within easy walking distance to all attractions - shopping to sightseeing this hotel must be in the top 5 quality hotel in Sydney. No
The location, the luxurious setting, drinks at the lounge and the most comfortable bed ever - what's not to like?!
Very friendly staff, ideal position, excellent facilities. Enjoyed stay immensly and the staff could not have been more helpful.
The staff were friendly and helpful, the room was super-clean and the location was excellent.
Quiet stay close to darling harbour.
Being so close to Darling Harbour, also the pumphouse . The staff were very helpful with directions and taxis . liked the total experience
The location is excellent if you want proximity to darling Harbour or to go shopping. The hotel rooms had a pleasant outlook. The pillow covers smelt stale and the doona was stained - which is a put off - although the sheets, towels and room facilities were very clean.
Great location Check in and out was very slow maybe more people at reception
its location to Darling Harbour and a short walk to the City. The room although excellant did have a squeek in the bed everytime you turned, both sides the bed squeeked, I mentioned this on checkout.
location was fantastic! Right next to darling harbour, entertainment centre, paddy's markets, chinatown and only a matter of blocks to the city centre. Terrible value for money.
Great location, with many sights and shops in walking distance. Also close to various public transport stations so getting around is easy. The restaurant, the Pump House, is very nice as well.
The convenience of being right next to the Sydney Entertainment Centre....a 30 second walk and we were home after the show!! Good location, right next to monorail, Darling Harbour and Chinatown. Very comfortable room with nice view.
When I rang to ask questions re parking, the hotel had no record of my booking. They said that bookings made through booking.com usually did not come through to hotel correctly. I did have a room for the night but not a happy start.
great location! no toiletries were provided.
One of the best hostels you can go. Clean, well organized, big kitchen, awesome roof terrace, fantastic location and still peaceful enough to have a good night.
It's located right next to Central CityRail Station, as well as bus stops, which made for easy trips around the city. Haymarket was within walking distance, too. You could easily hear the noise coming from the hallways, especially from noisy and rude occupants.
The staff was very friendly and helpful, ready to answer any question. The other guests were fabulous and great to talk to :) The internet service was slower than dial-up. I also didn't like having to pay for a towel ($4 + $10 refundable deposit) or to store my bag for an hour or so ($5).Other than that, everything was great.
Good service Perhaps the noise level from the streets
The room, the shared toilet and bathroom are very clean. And the bed is very comfortable, big and clean. Even there are enough lockers in the room for all guests. The best backpacker hostel I have seen so far. And the price and location are really good as well. I stayed in a six beds room. It was really hard for me to sleep well, especially there was party in that night. People came in and went out all night long. The door made such noise, including the toilet door.
1. The web site overstates the quality of the rooms. They are very tired. 2. We ordered parking, but it did not eventauate despite being emailed that it was ok. 3. The air conditioning did not work. 4. The bathroom was not clean. 5. The staff were not very interested in our problems
Close proximity to nightlife lack of parking
The Hotel was very central and a good price for the location. Management is friendly and helpful. This Hotel is definitely not a 4 star Hotel. It was a good Hotel to stay in, but if one is looking for 4 star service, forget it. Cleaning of the Hotel rooms is not upto stardard. It never got vacuumed for the seven days I stayed and a sticky liquid that leaked from the fridge was not cleaned for the duration I was there. Room service a takeaway from a local restaurant that the receptionist delivers in boxes. Nice if the Hotel had less stars. I feel I was misled. Only recommend this Hotel if your looking for a basic and convinient city Hotel.
Location is excellent and the staff extremely helpful. Facilities are adequate. Lights in the room could be brighter.
Great bar, friendly staff, clean room and great atmosphere. After paying for my room, I was asked to leave a deposit of $100. I have never done this before and found this to be annoying.
The sheets were nice! The shower was toooo dark and flooded the room when you used it. The hallways were very dark. Room was kinda small.BOOKINGS Online - we booked thru you but when we got to the hotel, they could not find our reservation even tho your site gave use a confirmation??????????
Small, cosy and comfortable, 2.5 star hotel. Clean and Tidy for the price. Friendly staff. Sheets and towels were nice and clean. We were not told there was a hidden minibar. Also the entrance to the hotel is nice but it has a ghastly display of bottles and mixologist stuff in the window making it look tacky and like an entrance to a bong shop. This Hotel could increase it's star rating easily if it got a designer to spiffy it up. It is looking a bit dated. A bit more general lighting would be good. I for one like a darker hotel and room but appreciate if the hotel I stay in had the option to brighten it, e.g. when packing, and checking that the dim lighting is not to hide dirt or marks.
Lovely customer service. Its nice to see that for the cost of the room that there is still great customer service. The stairs. But thats because im lazy. :)
A great-value hotel in a fab location. It was clean, very tidy and modern and had everything we needed. The sound-proofing between rooms was a bit limited.
The cocktail bar out the back was nice and the staff were friendly The rooms were not upto boutique standard and therefore it was quite expensive.