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The bed was not very comfortable which is dissapointing from a hotel of this standard
Great location, nice rooms and we thought the price was really reasonable.
The location close to Grande Place is excellent. Old fashioned bathroom, with even a little bit of moisture in the corners.
Staff was very helpful and professional. My experience was exceptional. Everything met expectations.
I thought the breakfast was nice, and the beds were comfortable. I had to ask to switch my room twice as I found the rooms depressing and not light or big enough. The room temperature was very cold and I had to ask for a space heater. I found some concierges helpful; others not. The food in their restaurant was not good and I had an issue with something I ordered. I also wished they had made laundry service available. The lobby is very cold and shuts down early, and there is no where to have a drink, read and relax. The bathroom smelled very funny, and I could not get them to fix this. I also received no offer of help with my luggage when I called down to say I was checking out. Overall, this hotel needs updating and to be much more cozy, light and guest friendly. There is a lot they could do to improve.
Hotel is very well located in the city center - ideal for tourists. Just couple of things spoiled whole Brussels experience: 1 - Discovered there were no towels in bathroom right after taking a shower, 2 - Late evening food from room service was foxy - a complete shame for a 4 star hotel.
Location is good. staff are excellent and very nice. Nothing
Excellent overall, nice furnishings, perfect location. Wifi was spotty - signal was fine in the bathroom, but not on the bed. Absolutely nothing else to complain about, though.
Excellent location just around corner from The Grand Place Reception staff somewhat unhelpful but the concierge and staff very helpful and informative.
staff was very nice, location was perfect, room service breakfast was great
Location and standards
Lovely decor and atmosphere The pillows were not very good - I woke up with a neckache!
Every thing great, very friendly staff, excellent breakfast
The hotel was very central and had an impressive reception area. We had to change rooms three times . The standard of accomodation was extremely disappointing for such a renowned hotel. The rooms were cold and very noisy from the street below. The room we eventually ended up in smelled of stale cigarette smoke. We did not have the energy to ask to be moved again. We would never consider staying there again.
a lovely art deco hotel with good facilities, free and extensive breakfast buffet included. Free mineral water in bar a nice touch. apart from a small bathroom so toilet right next to bath (which was ok) the breakfast buffet hot trays were at best lukewarm
Perfect location. Nice staff. Goood breakfast. Big rooms. Nothing
The cafe outside, Breakfast was not up to the standard of the hotel. Actually very bad. Rooms on the backside not very interesting
Spacious room w comfortable bed
The service ,unbelievable good
Location is good. It is an older hotel, but that also makes it unique.
The Cafe Old and tired hotel.
It was a beautiful hotel, well located and the rate on booking.com was very good. Room did not have a view ( looked onto a brick wall, which made the room very dark. Not a major issue.
Location Tried to charge me 30% more than the booking price. Long waits checking in and out. Staff overall very unfriendly with some exceptions.
Very central, easy to walk anywhere in city center, very good hotel facilities and friendly hotel staff. Because of the very central position of the hotel, street noise goes around the clock day and night, which is a problem for the rooms looking at the streets.The bar served moistened nuts and the reply was "this is what we have".
Fabulous service from the Concierge, ALL staff v courteous, helpful and the best service I have had in a hotel for a very long time! The room maid even put a bookmark in my book!
Staff friendly and efficient, concierge particularly
helpful staff, center of the city for the price i paid, wroth it!
Front desk staff was wonderful -- rooms were comfortable. Horrible service in restaurant ( being a single female travel likely contributed to this); room was very poorly insulated re:noise. Heard everything all night.
A bit overpriced, the breakfast good but to expensive. The best is the location !
Location not free internet
location is great! we had problem with room service. couple of days before arriving we ordered, prepayed a small birthday cake for 60euro wich they could not take to the room from the kitchen in 45 minutes after asking for it, so we could not wait for it. They explained that they were to busy.
Location is fantastic; staff is wonderful. It's a very nice hotel.
we liked the quality and luxury, and the staff's friendliness as well as the italian restaurant few things minor like no iron board and was a bit pricy and minited room service options
Quick check-in, discreet personnel
I have received everything I asked for - a hotel in the ceter of town, with all the amenities, corteous and pleasant people at the reception and the departure. I shall use you on my trips again.
Perfect location It is really 4*. No 5*.
Clean new rooms, free fast internet, excellent GYM, location
Nice design and location Couldn't sleep because of poor noise isolation of room over street
Great location for bars and restaurants.
Very comfortable bed and pillows
Staff was very accomodating and I was very pleased with the service. I paid extra to stay on the business floor as I had much work to do between meetings. The Internet was barely working and I was very unproductive. This was a major disappointment especially for the extra money spent.
The location of the hotel is excellent. Our rooms were on the fourth floor. This floor is due to be renovated. I would suggest that it is overdue. Tiles are lifting in the bathrooms making proper cleaning impossible and there is mould everywhere. The toilets are coming away from the walls. They also block at regular intervals. Cupboard doors are coming off their hinges and racks of drawers are broken, making unpacking difficult. The beds were soft and uncomfortable. After we complained, we were moved to another set of rooms, also on the fourth floor. These rooms were in a slightly better state of repair, perhaps owing to the fact that they were part of a suite and therefore used less frequently. However, the beds were still uncomfortable and are due to be replaced.
General ambience, decor, location We could not adjust the room heating low enough or alter the temperature of the bath/shower water.
Free parking at the hotel. Nice surprise were the tickets of the Margritte museum and the tickets of the public traffic. Good service, nice personel good breakfast, good excusebecause it was too crouded to be placed immediately. The room maid came twice disturbing us. The room smelt of smoke, what was irritating.
Free wifi, cleanliness, allowance of late check out, location Slow wifi, water pressure in shower
Great location, great hotel, lots of shops, restaurants and bars around it Hotel directions aren't useful, use this: Take Tram/Metro direction Gare de Nord, Get off at De boukere, exit Av. Ad Max and it is right opposite the street as you exit.
What a lovely room! Just great, and a perfect location. Quite long queues at checkout so hard to ask reception staff anything.
The 8th floor room had a very spacious balcony. With the temperature well below zero it couldn't be enjoyed but a summer visit would be a different matter.
Just the manager was really good, the front desk can be improved mainly regarding parking information
The excellent location and the great support of the personel ,the tidy room and the hospitality made the whole family very happy.
Standard of service & accomodation for the price, friendly helpful staff and the location It was hard to find good directions
location super, spotless clean hotel and friendly staff, great value too.
The location was excellent as were the facilities, The breakfast buffet was varied and served until 11am. The hotel has no double glazing and was quite noisy in the early hours with street and traffic noise.
Centrally located but feels a bit shabby. Hotel is showing wear. Not a holiday spot, feels more like a business conference spot.
The location was ideal. The stuff very friendly and efficient. The rooms were spcacious and quiet. Breakfeast very good.
I found the room comfortable, the young lady who was on duty when I checked in and on the couple of afternoons/evenings I was around very courteous and helpful. Liked the spaciousness of the foyer as well. I enjoy a drink in a bar and would have welcomed such a facility in the hotel.
Good location. Good breakfast that was included. Loud room and window. Broken coffee maker. Windows didn't open. Low water pressure in shower. Starchy hard sheets.
The hotel was within a few minutes walk from Grand Place and close to many cafes/restaurants. The hotel was minimalist but comfortable with a great bathroom including a superb walk-in shower. The staff were very helpful. It was a little difficult to find being tucked away down a narrow street.
Perfect location for our city trip, nevertheless quiet. Fantastic breakfast buffet. Very friendly staff except from the very grumpy one doing the check out early in the morning...
Friendly hotel staff. Excellent location just 50m from the central station and 10min walk to the down town. Sound-proof rooms. Nice Breakfast. In the first day, some reconstruction activities took place at the lobby area. In case, you go there for business purposes, please note that the wireless access is only available at the lobby, and the internet connection went down due to an ISP fault.
Great room and bed plus very friendly staff A hard street/location to find but well worth the effort
Central location. No noise from the street. Nicely decorated. Staff willing to solve the initial problems: example, electric heater brought to the room; metal key to lock the door, etc. Front desk staff still not 100% trained and familiar with tasks and tools. Before opening an hotel basic checks should be a must: telephone not working, heating not working, hotel room could be locked only with a traditional metal key, etc.
Very nice room. Clean, big bed, high quality cosmetics. Hotel has 2 computers with Internet. You can use them free. Location is excelent - 100m from Central Station. The heating system wasn't working. Hotel staff was unfriendly. They didn't care about client needs. Breakfast is pretty poor for a 4 stars hotel. The food is fresh and tasty but you have not many chooses (french style - avaricious).They asked us to pay the bill in advance when we checked in.
absolutely newly opened, excellent staff, very good breakfast; excellent standard of room and bathroom wireless not working in room; little natural light
Excellent location, general good quality hotel cold
Nice design, good location and potentially good overall package. Room was sizable and bed comfortable. Hotel had opened previous weekend and there were issues, unfortunately. WiFi signal is not the strongest yet and air conditioning is sucking all the heat out.
the hotel is new! everything is so nice prepared. The wash room, the bed sheet are all very clearn. The room is big.The Location is excellent. But travellers must make sure you come out from the correct tram/train stop. If you come out from the correct one, you find the hote is just in front you. We came out from the trian station main exis, returns out we walked a big round to get to the hotel. if you are not sure how to go there, make sure you check the google map or call the hotel when you get off your train. if breakfast is included in 99 Euro would be great!
Complaint about a broken light bulb fastly dealt with. Very pleasant stay. The fact that internet on the computers in the lobby was not easily/freely accessible for checking emails or train departures. A slight inconveniance...
Good sized room with comfortable bed and excellent bathroom. Tea and coffee making facilities were good. I was disappointed that the pool was too shallow to have a swim - probably more of a splash pool.
Location of the hotel is excellent, as it is near the metro as well as Grand Place Towels had holes in them and bed linen was not clean
I like the location,value and cleanness of the Hotel.
Great location. Modern facilities. Spacy rooms. Good value for money.
Great location. Only 2 min. walking distance to the Grand Place. Nice area. The pool was great, we used it every night. 2 saunas, VERY relaxing! Open until 10pm. The staff was helpful and went out of their way to help us figure out where we were going and would call taxis for us. The rooms were nice, the pictures on this site do them no justice! Nice bar area and bartenders, open until 1am! :) Would definately stay again! Only wifi and certain rooms, had to use lobby area to get on the internet. Very expensive to use. 10 euro for one hour and 25 euro for 24 hours. The beds were a little to hard. Beckfast was WAY to expensive. 15 euro per person per day. They over charged us for the room by 100 euro. But once we mentioned it they quickly fixed the problem.
nice hotel for a city-trip, kids enjoyed swimming pool though it was very small
The breakfast, the room, the pool, the videogame at the lobby were very nice. There was a line to take the breakfast. We had to wait about 20 minutes to have a seat.
It was easy to find at it was placed in a perfect area, close to everything - Metro was round the corner as well as the central station. The area had a lot of very good restaurants just next to the hotel. I would stay here again if i had to go to Brussels. No
Very near the city centre, 2-3 mins walking distance
Very centrally located and close to Grand Place.
Hotel was fine - very close to Gare Centrale and Grand Place Breakfast was ridiculously expensive 21 € - and was not worth the money - just a standard buffet
the condition of the room and bathroom is 3 star at it's best, not a 4 star hotel
The fact that it was really central location in the capital and easy !
The Staff were always very friendly, welcoming and smiling. This made it easy to approach them about anything. The room and facilities there were really very good.
Location and price, perfectly adequate Noise from hall, some maintenance issues in room
Location close to the Grand Place. The bar was only open at certain times. I was also surprised that there were no coffee/tea making facilities in the room.
--> TLDR? This hotel was a nightmare because of: - No working water for 2 days without notice! - Rude and unprofessional staff (arguing in the hall for 40 minutes) - The worst water pressure - Ladies - Bathroom was completely unusable to do hair/makeup (lighting, no plugs, no mirrors outside the bathroom) Oh and that "open bar" they call out? You have to pay for anything you get from it. They like to be purposefully deceiving here. After a 8 hours of travel, sweaty and tired, we arrived at NH Brussels Grand Place. At the counter was a notice saying that there would be no water service (no showers, no use of toilets, no use of sinks) until the evening. News to us. I asked why we were not notified that there was maintenance on the water - if we had been emailed, I would have showered before leaving in the morning. It was a huge inconvenience that now I had to either sit in the room for hours waiting for the water to come on, wasting our precious little time in Brussels, or hit the town with hair that hadn't been washed in 2 days, and generally just feeling disgusting. Without apologizing, she said they found out about it this morning and there was nothing she could do. We came down later and asked for a manager. He wasn't in. We were upset that we had no warning about the water and were treated without empathy by the concierge. We were told by another unapologetic employee at the front desk that this is planned maintenance that happens at the start of the year to clean the water. So...you didn't know it was happening to give advanced notice but it's planned maintenance that happens this time every year? Alright then. The next morning we're awoken at 8am by a woman loudly cleaning out all the rooms in the hall. Bit early? Fine. Then we hear more commotion - the woman, along with what sounds like the manager, are loudly arguing in the hall. We can hear it all the way from the bed, as it's a heated argument. This lasts 30-40 minutes. I get up and see that there's a slip of paper under my door. I pick it up and realize it's identical to the notice we saw yesterday, just with changed dates. Yes - the water will be off again from 10:30am to 5:30pm. It is now just after 9am - thankfully we didn't sleep in and miss our ability to shower again!! Yet again, we get no notice that we need to get up at 9am or earlier to get a shower again. Good thing we had a full day planned and weren't reliant on using the toilet in the hotel during the day. I take a shower (while I still can), and it's seriously a joke. The water dribbles from the shower head, barely allowing me to fully rinse the shampoo from my hair. I towel off and pick up the hotel-provided hair dryer. It's weak, but it will do. One minute later, the dryer overheats and is rendered unusable. Luckily, I have a travel dryer. I see there are no outlets in nor around the bathroom. Typical Europe. I go out into the bed area and realize the *only* mirrors are in the bathroom. I'm forced to use my faint reflection in the tv as a mirror. That done, I go back into the bathroom to do my makeup. I look at myself in the mirror and see that the lighting is so poorly laid out, it makes it nearly impossible to see what you're doing. There are no front facing lights, just an led that is behind you as you get up close to the mirror to apply makeup, making you look like the monster in a horror film. Clearly a woman had no hand in its design.
big & silent room
Very much so!!!
Very modern, clean and comfortable rooms. Having a room at the end of the hallway (no noise) and with windows opening at the front and the back of the room was surely a bonus. Staff at the desk spoke many languages, unfortunately Dutch was not one of them.
Nothing. Rip off. Totally overpriced
Good central location, the breakfast was very good and I would stay here again
You can't get a better location than this. Very nice front desk people. Breakfast was rich and the service amazing. Loved their waffle maker. Overall good experience. I wish they had milk alternatives like soy, almond or lactose free milk. The chocolate store in the building is touristy and overpriced, the service is terrible; even if its not the same business than the hotel, the hotel should not promote it or recommend it (they give you a 10% discount if you are a guest) The glass divider in the shower is dangerous, they are not firmly attached.
Leaving the hotel I woke up 3 times to find the room filled with a smell of rotten eggs which me me feel ill and had to change rooms. the second room was fine, but much smaller.
Clients are very good taking care of.
Excelent location, good breakfast
Excellent location, within easy walking distance of the main sights and public transport system. Accommodation was clean & tidy and staff most helpful & efficient. Our room was faultless.
The relaxed attitude and comfort, that made it a pleasure to stay for our weekend visit to the Christmas Market Would like tea making facilities in the room
Location near the Grand Place, internet service, godd breakfast and helpful staff.
nice rooms, good breakfast. power on my shower was low and took a long time to heat up in the late evening.
location was good, staff was nice the room was horrible. awkwardly placed in a dark corner next to the service elevator and stairs. a lot of noise of staff moving stuff, walking up and down the stairs at night and early morning. definitely not what I expected from this hotel which seemed nice from the pictures. I felt cheated and very disappointed. If there was a way to request some kind of refund or compensation, I would.
Nice rooms, great location We could smell the sewage in our room. When we confronted the staff about it, they said yes, the sewage line runs under the hotel.
The location was excellent and the room was not enormous, but completely renewed. In any case extremely good value for money. The personnel at the bar was very helpful. Few small details: 1) we asked for a baby-cot, but it was furnished without protections which we asked unsuccessfully, 2) the first morning we were told at the restaurant that the breakfast was not included, which was not the case according to our reservation (probably a bug between the booking.com and the hotel reservation systems as it was fixed the day after after showing our reservation), 3) we informed that the pipes in the bathroom were blocked (the water didn't go out), but nothing happened whilst we were there
Great location, you could take the train from Midi Station to here for free with your train ticket. Big rooms, comfortable beds, and late check out (2pm) if you're Hilton Rewards member. Great stay in Brussels!
The staff was friendly and helpful. The location of the hotel is ideal for travelers. The rooms were clean and the facilities were wonderful. When we checked into our room, the internet access was broken and the tv audio feed for the bathroom was also broken. After they realized that it all needed to be repaired, we were required to move to a different room. It did not make for a good first impression, although we really enjoyed the rest of our stay.
Once the issue of our lousy bed was raised the first morning they gave us a decent room and bed immediately. Our next 2 x nights in this hotel were fine. The bed in 329 sagged unbelievely badly in the middle and left us both a wreck by morning.
They didn't have guilt. They had blanket with sheets!
Great location, one stop from eurostar terminal. Hotel on the square at the entrance on Brussels central station. Superior rooms small but very cosy x comfortable. Upgraded to larger room to be near to disabled aunt, lovely big room x bathroom but not quite as cosy. Breakfast was included x was excellent. Wouldn't stay anywhere else. We came to celebrate my uncles 75th birthday. It was pouring with rain when we arrived on the Saturday x did not stop. The hotel restaurant was closed x the only place to eat was the hotel bar. I was told no bookings so we all went down at 7.30. We finally got seated x ate at 10pm which was far to late for our relatives. The food was lovely x great value when it finally arrived x the staff were all fantastic.
that you walked out the door of the hotel and you were 50 met from train station and the tour buses.the main attraction were also very close by. the hotel was very tired looking for a 5 star.
Convenient location I had a "good " rate in comparison with the "off the street" price but this hotel is over priced
Lovely room, bath and bed The tv internet does not work neaRly as well my laptop. I wish I had used my laptop. Also the price for the high speed connection is very expensive.
Staff - Mr. Benjamin Deleplanque was beyond professional and courteous. Room pellows. It could be a better kind and a lot softer.
Its location no
Very quiet despite central location Streets around it covered with garbage. City workers on strike?
In the centre of the old town and very close to good but expensive restaurants. Also 2mins from grand place and shopping street. Rooms over priced but clean + comfortable. Good 30min walk from eurostation but Metro station just behind hotel. Excellent buffet breakfast Expensive room rate on weekdays. Not a bargain holiday. Room for 3 is a camp bed arrangement in a 2 bed room, so quite squashed with little floor space and inadequate wardrobe/ draw space for 3.
This hotel is located very close to Grand Place and to Brussels-Central Metro station. The staff was very helpful. The rooms are clean ans have modern furnishings. We would stay there again. The Internet connection, Breakfast and the Restaurant were too expensive.
Near the center;the kindness of the staff;price worth
Location, hotel decor.
Very good location, close to Grand Place Easy to get there from the airport
The perfect location
Location The internet connection because is paid.
very attractive boutique hotel with upscale ambience. The rooms were very well appointed, comfortable and contemporary. Brand new renovations in November, so it feels new, but in the setting of an old monestary building. Very hip.
Excellent value, room, price, hamman, sport, bathroom, nespresso and bed. I am in Brussel on a regular basis, but did not select for my next visits because price delta was to big with Radisson Blu (80€). For a smaller delta I would have selected The Dominican. Nothing
The comfortable bed, the nespresso machine, the location, the kind staff, We had a bathroom with the shower in the middle of the room, so that the whole room was flooded after the shower. The view of our room showed on the restaurant, we would have preferred another view.
Architecture, Decoration, Room and coffee Room was small, hotel is small but very luxurious and modern
Our room was spacious and we were impressed with the bathroom and amenities. We didn't get the same room rate on the additional day we stayed (due to the Belgium rail/bus strike). Consequently, we had to pay a higher rate for the day on top of the amount we were paying for a room in Bruges that we couldn't get, to due to the strike.
room superbly equipped and furnished. Sometimes difficult to get service in the restaurant and bar
sophisticated furniture and atmosphere of room I prefer normal inner shoes style.
Great location. Great decor. The hotel truly conveys an air of luxury and expensive design. Ideal for a weekend stay. Not all lights in the room were working.
This hotel was absolutely amazing! My husband and I were road tripping through Europe and stopped in Brussels on a whim. This hotel and city ended up being our absolute favorite. It is a beautiful hotel, with excellent staff, and the facilities are great. We can't wait to travel back and stay at the Dominican again.
The atmosphere in the hotel and also the staff and their friendliness. No.
The design and atmoshere
Great location. Helpful and friendly staff. Our room was spacious and comfortable. The only negative is breakfast is not included. One can choose to pay €27 per person, a hefty price for eggs & toast.
The location of the hotel in a very agreable area of Brussels: antique market on Sunday morning and the Grand Place nearby, not to forget the chocolate shops! Everything was OK.
Relaxed atmosphere, helpful staff, spacious lounge area. Holding area for luggage after checkout until travel time.
the location of the hotel and the view of my room! no free internet!
Location, it's in the center. Internet service! It should be free of charge because I was there for my company and I had to pay using my own credit card. It should be included in the room invoice.
Location, just perfect in the nicest Sq. of Brussels, walking distance to al major attractions. Also fee internet which is very usefull
Wonderful staff, absolutely helpful, made the stay very pleasant The air conditioning in the room was not working. I was lucky because it started to rain and the temperature cooled enough to be comfortable in the room. Everything else was very good.
Hotel has excellent location and the stay was pleasant in general. Only issue is the limited number of parking spaces. There should be a possibility to reserve parking space in advance - on the website, you say the hotel has parking space without specification about the very limited number thereof. In this part of Brussels, it is essential to have a possibility to park a park withou any problems.
free internet access at the entrance floor no room shoe
quiet room breakfast too expensive, staff not friendy
Room and location Hot breakfast was not hot.
location is most convenient
The wireless internet was working perfectly. After booking a non-smoking room, the actual room had the smell of a tobacco shop. Also the invoicing was a bit problematic, as the Hotel was unable to indicate my address on the invoice, however they had it from the moment of the booking. Besides, the breakfast could have been better for this price.
Good location, about ten minutes' walk straight downhill from the train station (note that the ten minutes will all be on cobblestones, so if you're rolling your luggage, like most people, you'll be clattering loudly all the way there, through the center of the tourist area). Very friendly and helpful staff. When we arrived much earlier than regular check-in because of an early-morning flight, the young woman at the front desk had no record of our reservation, but had us sit for a few minutes while she emailed and phoned, and eventually she found a record of it. Jet-lagged and fading fast, we were allowed to check in a couple hours early, as soon as a room was ready. When we woke up from a nap to find that it was raining, she went to the back room and found a forgotten umbrella to loan us (we returned it when we left). Good water pressure in the shower. Good wifi. Room was tiny: when we brought our luggage inside, we couldn't move around (and we only had one suitcase and one carry-on each). We had to get really creative, finding ways to stack our things, using the top of the wardrobe (luckily, I'm extremely tall) to get a tiny amount of floor space. Not very clean at all. The luggage storage was shockingly filthy, with trash strewn around. Across the street is a pub, where people were still partying after sunrise, making us feel a little nervous when we checked out at 6:30 a.m. and had to go clattering up the street past a big crowd of drunks. Breakfast didn't open until 7:00 a.m. (but when we checked out, all the food was already sitting out at room temperature). And the easy downhill walk of ten minutes from the train station turns into a challenging uphill walk of 12-15 minutes back to the station, towing clattering luggage over the cobblestones.
Style, comfort, excellent breakfast Avoid rooms on street, esp rue du Marché aux Poulets. Noisy
very near to the centre the windows at the backside are very very old!!! and cannot be closed
Very central and clean
Central location, good buffet breakfast
Convenient location, nice breackfast Tiny rooms, poor sound isolation between rooms and corridor, did not change my wet towels...
hotel location is really good.everything is very near.breakfast buffet is also ok. hotel needs renovation. rooms are very basic.elevator is extremely slow. hotel should have large signs outside-now it`s difficult to find.
In the center of the center of the city!! Great location! A bit expensive if You do not book with promotion.
Great location, full breakfast, affordable wifi went down a during my stay
Centrally located but quiet for very comfortable stay. Staff are very helpful. -