My room was clean, breakfast was good.
Good clean room and very nice breakfast with comfortable seating. The fitness center was also convenient and large enough to move around in......a very nice stay. The key card didnt work on outside entrance.
very nice room,bathroom faucet in the tub needs the hot and cold signs reversed because I was waiting for it to heat up when it didn't I reversed it and the water got hot all in all a nice room went to the front desk because the phone did not work, fridge did not work and the t.v. was very snowy and I reported this to the front desk and went out to dinner when I came back nothing was done. I was told that someone would fix these things but it was late so I did not go down to the front desk again. That was really disappointing because it was my birthday.
Conveniently located, clean & comfortable as well as affordable.
It was comfortable, clean and quiet. And a Widescreen HD TV. Everything was great.
very comfortable bed and room Most of the staff was excellent but one person was not friendly and didn't make effort to upgrade the room since the door of the room they gave me was broken. A second person immediately changed the room for the better.
I liked everything. The room was modern, well appointed, with a comfortable bed, and spacious bath. The staff was as pleasant and helpful as any I have encountered in some time. The location is great! I ate in the restaurant once and I enjoyed my meal. I look forward to my next visit. The closet space in the room I had was limited and would probably be tight for two people. This is a very small fault in an otherwise very pleasant stay.
Location and cleanliness
The staff was very friendly and helpful. Miscommunication in the lounge regarding a wine selection, and subsequently being overcharged.
Location, excellent door men. No premium channels. Broken toilet that was "fixed" twice but I had to fix it myself a couple times. No water pressure. House keeping only left us with 1 towel. View of a brick building 6ft from my window. Bar staff were disruptive and joking loudly with doormen while people waited at the bar.
The people at the front desk, the concierges, the doormen, and the housekeeps were truly concerned about my comfort and seeing that I had the best possible time in Washington. Your concierges are extremely knowledgeable and took the time necessary to help me find stores and restaurants; making phone calls for me to get things done. My own family doesn't care for me that well! Cannot think of anything. Oh, there is one little thing, the front door to my room, number 302, sticks. I meant to inform the front desk, but it was so insignificant compared to everything else, that I forgot.
Staff was very friendly and the room was clean, comfortable, and dark at night. At check in my wife asked about a refrigerator since she is pumping and the young lady had one sent to the room. The refrigerator was broken. We were able to make due with ice from the hall.
The staff and service was first-rate and the location made walking easy to the various monuments and museums. Also the train station was in easy walking distance. I can honestly say that there was nothing bad about this trip...my wife and I had a wonderful time!
Very polite & accommodating There was 1 towel for 2 guests each day that required making a phone call for towels everyday. There was no blanket on the bed, just an abrasive comforter that was too hot. The room was never cool enough. We paid for a room with a view, but ended up with a room that looked at a wall.
Roomy, location, reasonably clean, decent service, frequent shuttles, next to premium 24hr grocery, bike share across the street. Metro was 10 minute hike away.
The hotel scheduled a wedding which lasted well into the morning hours, keeping many guests from being able to sleep, including us. There were many complaints to the switchboard, but the manager was not present, and the employees were not empowered to do much.
King Size bed and suite very comfortable. Keys worked inconsistently for garage & Club Room, and at check out, I was unable to change from the original credit card I offered, to a different one I preferred. Pillows too soft Absolutely HATED the limitation of TV channels available so paid for movies could be pushed on guest.
Overall the experience was pleasant, rooms are nice, front desk help is always very nice. Your shower water pressure is excellent and a big deal :). Rooms are satisfactory. Your bar area seemed a little blah. It could use a bit of a face lift. The bartender was also not bad, but slow and not engaging.
executive lounge breakfast was good very nice suite of rooms staff very helpful noisy fan is the shower and in the hall
Beautiful room! Very spacious and enjoyable. Two TVS!!! :)
Location was great She didn't like the small towels. We stayed at a Courtyard Marriott in Baltimore and the had huge towels.
Liked the pre check in service via phone, vouchers for housekeeping, helpful staff, great beds, set up of room
Room was comfortable and the amenities were great! Parking garage elevators were under construction, which meant a lot of walking from garage to lobby.
The location, the surrounding stores, the room, the balcony (cost less than $10 extra) and the balcony view, the customer service, the cleanliness...no complaints at all. We were VERY IMPRESSED and will be back when in town!
The complementary full breakfast is outstanding and one of the key reasons we have stayed their repeatedly. I encouraged others in the 800+ persons competition to stay here. The free shuttle to the Gaylord CC is fantastic. Firgerator & microwave in room was great. Staff mostly was helpful. On last day stay no sausage on Mondays breakfast following long Thanksgiving weekend. Comfort Inn Driver to Gaylord CC on Monday repeatedly complained he had to come in on his "day off". Thus he didn't open the doors, open or help load luggage in to the van. And this was the time I hand 2 awkward bags. YET he did help on previous trips. I was his only passenger too! He just sat in his van at pick up and delivery! I gave him a $2 tip because I DID appreciate the transportation. As a small business owner for 32 years "consistent service is paramount. Yet helpful customer service needs to be extended to the end and ALWAYS.
The location was convenient to downtown Washington DC, and the desk staff was very positive and cheerful. The room was lightly cleaned, when it needed a complete scrub-down. There is mildew on the fire-sprinkler head, and the paint looks like a lowest-bidder job. The A/C unit sounded like an idling truck. I was given a room at check-in that had an unregistered guest in it -- maybe a "friend" of the housekeeping staff, since it's obvious their primary effort isn't cleaning rooms.
We liked the fact that the rooms were very clean and comfortable. All employess were very friendly and helpful. They were never to busy to help you.
The trolley and metro station was across the street, breakfast was enjoyable. Hotel was a bit pricey without a walk in shower.
Gym was impressive. Staff was accommodating. Very comfortable stay. I wish the wifi was free in the room. The in room movies seemed super expensive.
Great location for touring Old Town Alexandria and Washington DC due to it's prime location across from the King Street Station on the Washington Metro. Hilton Alexandria Old Town also has great hotel facilities such as a Starbucks on site as well as their own restaurant. Hilton Alexandria Old Town is situated at one end of King Street allowing for easy access to Alexandria Old Town Restaurants. Hilton Alexandria Old Town charged $35 nightly parking fee. This keeps me from giving Hilton Alexandria Old Town a higher rating.
Our package included parking, breakfast and Wi-Fi. We have stayed here probably 8 years in a row for an annual visit to Washington. The rooms are very comfortable, especially the bedding. The breakfast was a buffet and had a great variety of items. The Starbucks in the lobby is convenient. Overall we love this property and will stay there again, mainly because the Metro station is across the street from the hotel. On nearly every visit, there is a glitch with housekeeping. On this trip we returned to our room in the afternoon hot and tired, and looking forward to a cool rest. We had not received housekeeping services that day. When I spoke to a housekeeper, she told me we were listed as checked out on her sheet. We got clean towels from her and declined to have her clean the room in order to have some quiet time. We left our recyclable bottles on the desk, but they were not picked up over a period of 3 days.
The hotel bellman/concierge/general nice guy was awesome - I believe his name was William (but could be wrong)...he was fabulous. Helped us to learn the Metro system as I was traveling with my college aged daughters and we had never used it prior to visiting. He escorted us to the station across the street and told us what the best value for riding through out the weekend. He was just awesome!!! The location was good if you were not doing anything in Alexandria -- as we found very few places to eat and absolutely no shopping without using the Metro to get there. Using the Metro is the way to go!!! No car needed for the most part!!! It was a very nice hotel and would stay there again if returning to the area. Only a few businesses around for dining or nothing for shopping...would have to take Metro or walk a great distance to find anything. Otherwise was a great hotel!!!!
Hotel staff was helpful, rooms were well appointed and comfortable, conveniently located to shopping restaurants and metro.
The location Had to ask for extra blankets...bedding was not warm enough
Hotel room stunk of cigarette smoke. It was clearly previously a smoking room (based on tobacco stains). Hotel would not to move me to another room or refund me. Also wifi was not working.
location and price they allowed someone to enter my room that I didn't know when I walked in the person was laying across my bed andthey get an attitude with me because I confront them about it
Price. The man working the front desk was not present when I arrived. There were two people in front of me waiting for his return. There was a man there who said he didn't actually work there and was holding down the desk for a few minutes. We waited about 10 minutes before he came and unapologetically checked us in. I booked a non-smoking room with a king-sized or queen sized bed. I got a smoking room with two double beds. The room smelled so heavily of smoke, it was hard to sleep.
Night manager was very courteous. Mold on ceiling in bathroom. I had to go to office to get fresh shampoo sample bottles for second day; i.e. they were not left in room by maid. CFL light bulbs in lamps were very annoying - a very cold light not warm. And in one lamp the bulb was no good. I would want to bring my own light bulbs the next time. Electric socket between beds was missing safety plate.
It was clean The parking very expensive
The room was clean and modern. It was an excellent looking hotel in a great location. The White House is only about 3 blocks away. We were able to walk to the Verizon Center, area bars, The International Spy Museum, and other attractions in downtown DC. The walls are paper thin. We could hear everything going on next door and it sounded like the the family upstairs had pogo sticks all night long. Every time our neighbors flushed the toilets or took a shower, it sounded like we were in their bathroom.
Location was excellent. The hotel is really nice and the price we got could not be beat.
Location is prime right in the middle of downtown and close to numerous good restaurants. The king bed I had was not very comfortable it felt as if my back was sinking while the rest of my body parts were aloft.
Great accommodations perfect for Travel Show we were attending. Loved the location--convenient to many restaurants and sites of the city.
The atmosphere of the hotel was great , the look of the hotel was beautiful and made some great memories.
Clean room Quiet Friendly Staff Great location Great price Nothing!
Everything was very good but the cost was high for a room. I could have been as comfortable at a less expensive hotel Cost
The checking was quick and easy and the staff friendly. We only saw the concierge once, so not much help there-we asked the taxi drivers when we had questions. The room was clean and when we asked for one extra towel to be left we got an entire stack of towels within 5 minutes. We also appreciated the vending machine & ice machine down the hallway. Unfortunately our room was on the street side (I did ask for a room with a view) and even though we were on an upper floor, the street noise was much more than expected. Sirens and honking and back-up beeping kept us up most of the three nights we stayed. The bed was lumpy and uncomfortable as well. There were no lights on the desk and tv side of the room-only on the bed side. We found that odd as it was difficult to see while reading or writing at the desk. The bathroom was spacious, but I would have liked a "night" light or dimmer in the bathroom for at night.
Good location room was small and far from the elevator. had to call maintenance to get the tv to work
Location, location, location Helpful staff Very outdated Raggedy carpet Stench in hallway Noise from plumbing in next room
Close proximty to city center, metro access through lobby. Nothing
Desk staff very helpful and friendly. Very clean hotel and descent breakfast. Rooms need a little speicing up. Hotel needs better options for late nite snacking.
The staff was very helpful and location great The parking garage was terrible , it was almost impossible to fit a mid size car into a parking spot. The water in the shower wasn't HOT , no matter when you showered .
Proximity to the Metro was perfect for getting into DC without a hassle. Close to shopping, and a free shuttle to Old Town! Friendly staff and good breakfast. Parking spaces were very small and tough to navigate
Location to everything The front desk was very unprofessional. Didn't respond to your needs. Never had such bad customer service at a Hampton Inn before.
i found a real good offer - 92 dollars a day for a double room
Decor and bed. As is usually the case in the USA, most staff less than fully competent.
The hotel was very central to points of interest (for me) ie historical sites, shopping, gay neighborhood. All within walking distance. Fantastically clean. No negatives
Very modern and clean facilities. The staff. Location
My wife and I prefer boutique hotels, with heavy emphasis on set and setting. this place creates an environment that transports you from the norm of your life to the fantastical. Highly recommend this hotel! Was very romantic, upgrade to a king studio as we did, or better. Such a magical place! The only comment I would have is to park you car directly across the street from the hotel where the parking is around $20 a day instead of teh hotels $38 dollar valet service.
great room, location, cleanliness no hot shower
Sufficient for a stay over night.
Hip Decor, clean, comfortable.
Great hotel very poor housekeeping Our room was not cleaned after requesting twice Room was not cleaned till after 8:00pm. At time of check out Valet pulled up our car and it was badly damaged. At time of payment I was charged for parking $35.00 each day After I complained about damage to car I wasn't charged for parking. I paid my bill over $500.00 I asked to see manager and complained about room not being cleaned until after 8
Very nice hotel, good location, staff very helpful.
Always enjoy our stay here - great location
Forced to valet park at $99 for 2 nights. I don't like to valet park. I didm;t have an option. If I had known this ahead of time, I never would have booked.
A great value for being walkable to the capital mall area, great restaurants, etc. A block from Safeway too.
The staff was extremely friendly and helpful. The gym had four workout machines and two of them were not functional. In the morning this prevented travelers from getting a morning workout in.
Convenient to convention center. Older but modernized and clean. Not a lot of parking available. Valet was full both nights I stayed. Hotel keys problematic. Vending machines were not working On my floor.
Staff, breakfast, pool
The rooms are comfortable and quiet. We found a mouse trap into our room, which could be very dangerous for children because of the poison (and very disgusting for the adult). Although we mentioned it to the front desk, they didn't apply the 100% Hampton satisfaction policy, that implay the refunding of room charges. In addition, they charged our credit card multiple times with different amounts of money that they were unable to justify and so far (4 days later) we still don't know the exact amount of money we have been charged on our card. This is not professional.
The room was very comfortable and clean, free breakfast in the morning and helpful front desk staff The ice machine outside my room was very noisy, the location was a bit dodgy and I didnt like the walk back, especially at night, the internet is not very fast and resets every 24 hours
Complimentary Coffee/Tea bar 24/7, breakfast, daily apples in lobby, friendly staff. Neighborhood location under construction.
Close to monuments downtown Roaches in collegues room
Great price. Friendly, helpful staff. Useful amenities (refrigerator, business center, complimentary hot breakfast). Very clean room.
I had a comfortable stay. Very clean room and kind staff. Free internet in room. Walking distance to the convention center. Breakfast (included) was not luxurious but enough for me.
Location The hotel did not find my reservation and obtaining a room was a hassle. The hotel finally provided a room for more than what I reserved through booking.com
I reserved a nonsmoking room and was provided a smoking room on the ground floor. Room door did not have a seal on b ottom which left a one/two inch gap from floor. Left cold draft and smoke enter the room. The hotel was supposedly full and no other accomodation could be provided. The lobby power outlets were covered and not available for use by guests. Very inconvenient when only one desktop is available for business use. Housekeeping was persistent and continually knocked on door after she was notified of my late checkout. Major disturbance given my checkin was after well after 12am and I had attempted a business call from the room. As a frequent business traveler I was frustrated with several situations which led to my brief stay. I later checked out and sought other accommodations. More attention to potential business customers seeking your establishment after flights. ,I reserved a nonsmoking room and was provided a smoking room on the ground floor. Room door did not have a seal on b ottom which left a one/two inch gap from floor. Left cold draft and smoke enter the room. The hotel was supposedly full and no other accomodation could be provided. The lobby power outlets were covered and not available for use by guests. Very inconvenient when only one desktop is available for business use. Housekeeping was persistent and continually knocked on door after she was notified of my late checkout. Major disturbance given my checkin was after well after 12am and I had attempted a business call from the room. As a frequent business traveler I was frustrated with several situations which led to my brief stay. I later checked out and sought other accommodations. More attention to potential business customers seeking your establishment after flights
Hotel staff went out of their way to help. Comfy bed.
Clean and had a modern touch - seems to have been renovated in recent years. Comfortable lobby area and a very friendly and helpful staff. It's a relatively basic hotel, but we had no complaints!
Helpful staff; clean, modern and comfortable facilities/furniture; walking distance to the metro
Like? Nothing. The cinnamon rolls at breakfast maybe? Just like another traveler had said before; I booked a double NON- smoking room for my co-worker and I. When I arrived, they gave me a king smoking room in the dark dungeon basement. The hotel was full so we got a roll away bed and checked out the next day. The hotel is not welcoming at all, they were repairing the elevator and the internet was down.
En los cuartos mucha información de restaurantes y de toda clase de información ...el cuarto muy cómodo.. El cuarto huele a mucha humedad y el internet no sirve
Great staff, clean room, nice breakfast, within walking distance (~1/2 mile) to Metro station Free wi-fi was slow.
Unique historic and charming hotel in great downtown location. Nice antique furnishings, nice dining are for breakfast. The room was small but clean and comfortable.
The hotel has been recently renovated, so everything was brand new. Note that only half of the hotel is the "historic" part, now the other half is new. That didn't bother me at all. There was a very nice, upscale feel to the whole place. The staff were wonderful - very nice and accommodating. I stayed one night and when I came into my room after being out, all of my lights weren't working - a breaker had blown. When I called the front desk, it was taken care of within 10 minutes by a very polite maintenance staffer. The location was just okay - I walked from the closest Metro (Mt Vernon/Convention Center), and found myself walking along a street with boarded up houses. I wasn't taking any shortcuts, this was one of the main streets by the hotel. This wasn't too much of a problem for me, as I used Lyft to get everywhere and didn't do much walking at all. But it is something to keep in mind if you are making a reservation here. The only other thing was that my bed was very firm. That's a total personal preference, but did interfere with my sleep
staff was courteous They accepted my reservation then gave away the room. Sent me to another hotel without rooms. A true nightmare in the middle of the night in DC
The location is convenient.
Small room. Dirty carpet. TV in a cabinet. Full size bed. Horrible stay
Charming historic feel, convenient location but out of the big hotel loop. It felt more like staying in a neighborhood yet could easily get everywhere I wanted to by walking or metro. The staff was pleasant enough but I would have expected a small hotel to be a little more personal.
Spacious and comfortable. Visibly older and run-down in places.
This hotel is an oasis within the city offering old fashioned values and quality service.
The hotel was quiet, the room furnishings were fresh and attractive, and I found the decor pleasing generally. The room overlooked the courtyard, which was also quiet. A good location too--we were able to walk to many of our destinations right from the hotel. Staff were friendly and very helpful. I needed a cab one rainy morning, and asked at the front desk if they could call for one. Instead, the bellman grabbed his umbrella and went out to the street, down to the nearest busy corner, and whistled up one for me. Above and beyond! Our room was small--would have been perfect for a single guest, but a little cramped for two. Just one bedside table, for example, with no room for a second. We would have liked a king bed, but one evidently wasn't available--again, perhaps a size issue. Last, half the wardrobe cabinet was taken up by a room safe and refrigerator pre-stocked with candy, soda, and alcohol, so there wasn't quite enough room for two people to hang our things. And yes, no iron or ironing board. We didn't try the meal facilities. We'd stay again--the pluses outweigh the minuses.
The staff was friendly, location was convenient, rooms were very comfortable and nicely furnished.
The hotel was absolutely stunning! The restaurant's service was great and the food was delicious.
location and the size of the family room is perfect Bathroom of the room is too small ,rooms are too cold ,no place to get poor breakfast
Across the street from the convention center The heater in my room rattled loudly, waking me up several times a night. The door connecting my room to my neighbors was not well-sealed or did not provide much of a sound barrier--I was disrupted from sleep and work multiple times by neighbors loud conversation.
Good range of breakfast items; breakfast seating area is nicely decorated. Hotel was quiet (no street noise) and perfectly located for a conference across the street at the Gaylord Resort. Parking nearby. Did not understand that I needed to keep my room key after hotel checkout to be able to get out the parking garage (since parking fee was put on my hotel bill). Had to back out of garage exit (with other cars behind me), repark, walk back to hotel to figure this out. Bed not very comfortable (mattress saggy and needs replacing).
5 star service Nothing
Staff was confrontational and not helpful at all.
With the storm passing through I was bumped from my hotel across the street. The staff was very friendly and the night auditor was extremely helpful getting me a cab in the morning even with the icy roads.
Breakfast was adequate at best. Then again, all Hampton Inn breakfasts are that way.
The staff was great, super friendly and very helpful. The free breakfast was absolutely the best I have had in a hotel, and I have to say, most of the time when you get a free breakfast, you know right where to get it because it looks like a cafeteria. I had to ask where to get the breakfast because all I saw was what looked like a beautiful comfortable restaurant with nice atmosphere, comfy chairs, flat screen tvs. Well, that was the place for the free breakfast! I loved that you were getting a free breakfast in a much more luxurious atmosphere.
Location. Across the street from an event I was attending Lobby restrooms filthy
I like the fact it was right next to the Gaylord No refrigerator, numerous guests were complaining. No cups only coffee. Bathroom was not stocked. The walk from the garage to the hotel is less than pleasant. The garage is a public garage. Minimal parking, one elevator. Trying to move luggage from elevator across a street with numerous other people parking and riding elevator. Very small loading area in front of hotel. Not what I am use to when it comes to Hampton Inn.
Beautiful new room, clean and modern. Needs a mini fridge and microwave.
The bed was very comfortable and it was so easy to fall asleep in. The staff were helpful in answering questions that I had and made the stay that much more enjoyable. Would have liked to have had bacon for protein rather than just the sausages.
Loved the styling of the location. Bed was quite uncomfortable, towels were rough, and the sheets were not as clean as we would've liked.
Incredibly friendly staff, immaculate facility, and excellent location. From check-in to check-out, the staff were incredibly helpful and professional. We had a great time. The location is awesome as well, putting you 3 blocks from the waterfront (and only 7 blocks from Hank's Oyster Bar). The staff are very experienced customer service representatives. Rachel, our front desk rep., was pleasant and nice from start to finish. I urge you to take advantage of the 1700-1800 wine sampling as well.
Staff was extravagant in their welcome and room was beautiful. Great location along King St, right in the middle of things. One drawback: parking lot adequate but not well maintained. Overall an enjoyable stay.
Loved the decor! Staff was nice and friendly!!!
Wonderful clean beautiful room. Would happily stay here again.
We liked the decor, the fact it is very pet friendly (we love dogs), the nod toward kids and their needs. It also has a very favorable location in terms of the riverfront, restaurants, free trolley service (up/down King St) and the staff is very helpful. We also felt that if you want to visit Wash DC then staying in Alexandria and taking the Metro to/from the city is a wise move and very convenient. The entire length of King Street, from the riverfront to the Metro station is very charming. The only downside we found was the distance from the Metro (for use traveling into Wash DC), however the hotel makes up for that by offering its shuttle to Reagan National Airport 1x/hr, and you can take a free Alexandria trolley from the Metro to/from the hotel after 11am. With small kids, walking to/from the Metro is too far (~1mi) and in harsh summer/winter weather the walk would not be realistic for small children. That being said, the free trolley is a great option.
The location was in walking distance to everything we wanted to see. The staff was very helpful and friendly. Restaurant was good. Beautiful decor and rooms.
Wine happy hour and morning coffee were great. Late night snacks available from the kitchen. Friendly desk staff. The family staying in the room adjoined to mine allowed their kid to throw a full-on screaming temper tantrum for two straight hours starting at 0600 Saturday morning. The walls and doors were definitely not thick enough to muffle any of that.
I loved the room and the cleanliness...the comfort of the bed..overall great... the fact that there was no tub mat in the bathroom. Tub very slippery. as a business traveler my flight was late and when I got to the hotel there was no restaurant or room service.. on my floor there were not even vending machines to purchase soft drinks..
The hotel is very clean and well maintained. It is an old building with character. There didn't seem to be any dress code for the staff so I couldn't tell for sure who was working there or hanging out. Staff couldn't easily tell me where local restaurants were. I had to find them on my own. The air blowing into the room from the HVAC vent was loud. I would have expected this from a cheap hotel but I paid over $350 per night.
Friendly, helpful staff; great location, spacious room, well appointed and comfy. Overall good pic! Room too hot, useless thermostat, too much light at night. Bring a sleep mask
Good location. Friendly stuff. Ice machine wasn't working so wasn't iron. Valet parking only. Room was really small.
Comfortable bed. Great location good water pressure in the shower The coffee maker didn't work well- the blower dryer was cracked very small bathroom Complimentary coffee in the lobby would have been a nice touch and a complimentary happy hour would be a nice touch
The Churchill was a delightful respite for this harried traveller. The staff was exceptionally helpful and friendly, the decor very pleasing, the room quite comfortable . All in all, my stay - though short- was very pleasant. I have no complaints.
Comfy beds, decent size room in the junior suite. Nice quality towels and linens. Staff was pretty rude when we came back from seeing monuments. Bar tender was very rude when I went to take a call from my sitter and acted as if I was running out on the tab and refused my drink when I returned for no reason. The manager, I assume was very rude when we came in laughing (mind you, it was a bday party and gathering of veterans) In serious need of vending machines or at least bottles of water. The night staff was nice enough to bring up a cup.
Spacious room located across the street from our conference The heat in the room was stuck on and the thermostat didn't do anything. Had to leave the windows open to be bearable in the room.
Very warm and welcoming front desk staff. Great location. Well appointed rooms and spacious Nothing comes to mind.
Great location and accommodation . Personable staff. If I had to find a weakness it would be too very small elevators
Nice room - king size bed slept great. I was very disappointed that there were no coffee pots in the room or complimentary cups offered in the lobby. However, I was informed that I could purchase a cup in their restaurant for $4.00. For the amount of money that I spent on the room, I really feel something as simple as a "complimentary" cup of coffee should have been included.
the front desk staff was very helpful and courteous. The room was clean and spacious. The bathroom was wonderful.
The staff was very welcoming and helpful. At times wait staff was sparse
was in town on business. Staff was polite and helpful even though I checked in around midnight. Room and decor were average at best. Not enough easily usable outlets next to nightstands. Central air system was noisy. a Pubic hair left on the sink and a couple in the shower was gross. Morning complimentary coffee was actually decent which was appreciated since I had to be up at 5. All in all, fine for me as a solo business traveler billing the client for accommodation. However if I was looking for a romantic getaway with my lady, or on vacation with the kids, i'd look for somewhere with a more unique and fun vibe and higher standards.
The decor was excellent. I recommend using the subway, it's a short walk away. If it had a pool it would have been perfect, but otherwise it was fantastic. Service at the in-hotel restaurant was slow and food was a little overpriced compared to the excellent food you could get around town.
Everything met my expectations.
Staff very friendly and accommodating. good location, nice area for walking, close to Rock Creek Trail
Hotel facilities were very nice, location is perfect for going to GW. The staff were very helpful, I had a problem with the reservation, as even though I booked the reservation using getroom.com, it was not found in the hotel's records. I spent an hour on the phone with getaroom and the hotel staff to get it resolved. They recommended that I use Hotels Tonight instead. One comment, the cleaning staff woke us up at 8AM to ask us what time we wanted the room cleaned. I thought that was a little weird... would generally prefer they just come when we're not there.
Great location, great food, great staff, very comfortable. No coffee in the rooms!
Rooms, staff and food
Clean, friendly staff Morning coffee ( that was free!) was horrible
The doormen/bell captains, and all the staff were incredibly gracious and helpful. The room was good-sized and well appointed. The location is great with many restaurants in walking distance. The Metro is about 3 blocks away. The view from our room was not great, but we didn't care.