Pros: Pick up and drop off were quick and easy. They offered me a free upgrade to a bigger car, but I declined. The VW Jetta was clean and a great car to get me around New Englad this week!
Cons: When I went to book online I initially got quoted a price that a little cheaper (around $19/day) and I accidentally closed the window. When I reloaded the page it had jumped up to around $23/day. I was a little bummed about that, but it was still a great price for a rental that fit my needs.
3 Oct 2016
Pros: Very smooth easy pick up, the car was great all weekend, and the price was doable! The office was a little ways away, but overall TOTALLY worth it!!
5 Oct 2016
Cons: Great service
19 Oct 2016
Pros: They were extremely flexible and kind as I could not pick up on Tuesday evening before they closed - moving it to the next morning was smooth and worked out well.
The rate was fine - I sort of wish I hadn't purchased the extra insurance but that was my decision
8 Mar 2017
Pros: Super efficient and helpful staff. Price couldn't have been better!!
Cons: Car smelled like stale cigarettes. The seats were uncomfortable, but that's the maker's fault, not enterprise.
9 Mar 2017
Cons: A few things were at an odd angle in the small car
2 Aug 2017
Too much hassle
Pros: In the end the car was economic on gas
Cons: Reservation was made but they did not have a car. Went to a different location and they also did not have a car. Ended up renting from another location in the back bay. Wasted at least two hours running around for a car when I could have been on the road. Since I left later in the morning the traffic was horific thanks to enterprise rent a car. I got to my destination late and my trip was useless.
20 Sep 2017
Pros: The customer service was very good.
The Car was clean.
The car was efficient.
Cons: They didn't provide pickup.
The driver seat: not very comfortable.
Having one back door and that being locked (childproof) was kind of inconvenient.
The price was very high for one day.
24 Jan 2017
Pros: love the fact that Enterprise had the service to pick up and drop off ....makes it easy.The staff is professional and adept in getting you in and out!
Pros: Never used. They sent me to a different company
18 Oct 2016
Pros: Cleanliness, comfort
Cons: Why pick up at Thrifty Cambridge instead of BOS airport as agree at booking which we have to take Uber for another $62 for round trip to airport !
21 Oct 2016
Cons: I had booked my car rental 4 months in advance to ensure I would get the car I wanted for a road trip through New England. However, when I got to Thrifty they said they could not find the keys for the car I had requested. I had wanted a small car to save on gas mileage and the elevation I would be driving on. Instead they gave me a mid size car that went through a lot of gas. Also, the car reeked of cigarette smoke. The smell was so strong we had to invest in air freshners which did very little for the smell. I had tried spraying perfume as well which was only a momentary fix. We kept the windows down for most of the drive. When we would turn on the AC, a very sour smell would come through the vents. Also, we had been told rolls would be covered; however, before leaving we told the car had not been registered to EZ Pass so we would be responsible for all tolls, which added up.
Long story short, do not rent from this company.
30 Nov 2016
Small office, but decent service
Pros: Car and service was as expected.
Cons: Separation of collision and liability insurance was a surprise, but it turns out that's common.
7 Mar 2017
Poor Customer Service
Cons: They don't have any information. Their policies are waste. Their toll charges are compulsory if you don't take it they put fine on you. Thier insurance charges are ao high. Just having car charges low as compared to other companies doesn't matter overall thrifty is super expensive including all insurance toll and other services. They don't have decent cars too.
Cons: The car was clean but the smell of cleaning solution/ air freshener was really strong and gave me a headache. I had to have the windows open all day and all night to air it out. The next day, the smell was still evident and I had to wash the clothes I wore because the it seeped into my clothing.
I wish they would have emailed me a copy of my receipt.
6 Sep 2016
Pros: The car was ready for pick up at the time I requested and there was not a long wait to process.
The care was in mostly good condition, with a small scratch on the back from a previous renter.
Drove well and convenient for this weekend trip.
Cons: Drop off was fairly unorganized. There were several cars being dropped off and it was not clear where to go. When I went to return the paperwork, there were a ton of people waiting to pick up cars and it wasn't clear if we had to wait to process our forms too.
After about 20 minutes of waiting, the lady at the desk told us we could leave the paperwork, which could have saved the time waiting in line.
30 May 2017
Cons: There were four main problems with the rental-
1. The rear brake light was out
2. The radio was broken
3. There was garbage strewn about the car and it was obvious that it was not cleaned since the last rental
4. I was charged 90 dollars more than my contract stated and the manager in the store was unable to correct the charge see
36 travellers who hired a car in Arlington gave the car agency they used an average rating of 7.0