Pros: Quick and extremely helpful/friendly check in. (I had mistakenly made my reservation for the wrong date - completely my fault - but the person working helped me through the changes and was able to switch my reservation over to the day I needed it with no change in price.) The car was basically brand new, very clean and in great condition.
Cons: My only problem was that I found it hard to find the rental counter - there weren't signs outside for Budget so I was confused. Luckily the door person at the hotel was able to point me in the correct direction!
7 Jan 2016
Pros: No experience
Cons: Because I did not get a car in Delaware, I never returned one in Cambridge.
9 Apr 2016
Very quick, couldn't be happier.
Pros: Very quick, couldn't be happier.
Cons: Economy is economy.
11 Jun 2016
Pros: The price was great and the pickup location was easy to get to.
Cons: The guy in the parking garage who greeted us when we were turning the car back in was so rude and obnoxious!
10 Jul 2016
Pros: It was a reliable clean car
Cons: Fairly pricey
29 Aug 2016
Pros: Great price / convenient pick - up / good size vehicle
Cons: Car snelled like smoke - I am sensitive to this smell and know immediately when someone has smoked in a car
6 Sep 2016
Waited in line for 3 hours to get the car
Cons: Car smelled like cigarettes
6 Sep 2016
Cons: Waited 2.5 hours to pick up a car they didn't have. Total mismanagement issue overbooking cars and leaving customers waiting.
6 Sep 2016
Very very poor
Cons: Very bad service. They couldn't anticipated long weekend pressure. No car was there to provide us. Waited there for 4 hours. Thought of cancelling our long weekend. Not even got the similar car what we expected. We were so upset and down that finally met an accident. I personally recommend nobody to get car in long weekend from budget.
8 Sep 2016
Had to cancel
Cons: There was a two hour wait to get the car. Ridiculous. They probably did not even have enough cars to fill the reservations. Had to cancel.
Cons: I don't like the re fueling policy. That's if a customer returns a rented car with a half full gas, he should not be charged for the price of a full gas tank.
13 May 2016
Pros: same as above
3 Jan 2016
Pros: pick up and drop off were easy, car performed well good mpg
Cons: no cruise control
1 Apr 2016
Cons: some problems finding the right child seat
20 Apr 2016
Pros: Easy and convenient, nice people, good car
30 Aug 2016
Pros: I left keys in drop box but all great there too
5 Sep 2016
Pros: employees were very nice and helpful
Cons: building/office was old and run down--seemed dirty.
21 Sep 2016
Overall great experiences
Pros: The guy was very friendly and helpful. The transaction was smooth and easy. The car was clean, and the ride was comfortable.
Cons: The only problem was when I tried to reduce the length of the reservation by one day, it became 50% more expensive. I later learnt that it was because I booked it via Kayak for the weekly rate. I wish I was informed of this to avoid the confusion and better plan my vacation.
Cons: The car was clean but the smell of cleaning solution/ air freshener was really strong and gave me a headache. I had to have the windows open all day and all night to air it out. The next day, the smell was still evident and I had to wash the clothes I wore because the it seeped into my clothing.
I wish they would have emailed me a copy of my receipt.
6 Sep 2016
Pros: The car was ready for pick up at the time I requested and there was not a long wait to process.
The care was in mostly good condition, with a small scratch on the back from a previous renter.
Drove well and convenient for this weekend trip.
Cons: Drop off was fairly unorganized. There were several cars being dropped off and it was not clear where to go. When I went to return the paperwork, there were a ton of people waiting to pick up cars and it wasn't clear if we had to wait to process our forms too.
After about 20 minutes of waiting, the lady at the desk told us we could leave the paperwork, which could have saved the time waiting in line.
Pros: Pick up and drop off were quick and easy. They offered me a free upgrade to a bigger car, but I declined. The VW Jetta was clean and a great car to get me around New Englad this week!
Cons: When I went to book online I initially got quoted a price that a little cheaper (around $19/day) and I accidentally closed the window. When I reloaded the page it had jumped up to around $23/day. I was a little bummed about that, but it was still a great price for a rental that fit my needs.