Cons: When I got to the rental place it was a higher cost and then they overcharged me a fuel fee at the end even though I had filled the tank with gas.
23 Oct 2015
Cons: I reserved a car for a friend and he went to the wrong Budget office and he was told "sorry, take a cab" to the correct place a half hour of driving away. So rude.
25 Nov 2015
"Near Airport" rental was on the other side of tow
Pros: The customer service at the Fiat Dealership/Budget Pickup location was great.
Cons: kayak advertised this as ""near airport" when this location is 30 minutes from the airport on the otherside of town.
The car smelled like cigarettes.
8 Apr 2016
Cons: Your site defaulted to a location in St.Louis that WASNT the airport. Seriously?
It was 20 minutes away from the airport location. Had to pay twice as much on Avis. not a good first experience..
9 Jun 2016
Cons: The final cost was not the confirmed price of the reservation. Counter person attitude was not one would except for customer service. The person did not go over the details of added items and did not want to say why charges were different. It would be nice if someone went over the car with you instead of pointing out were in the lot its located. Finally, it bothers me that there is an hourly charge for each hour not returned on the exact time of pickup. I was charged $21 dollars for forty minutes of being so-called late in return even though the return time was printed on the paper work which turned out was the time I thought I would have had the car back.
13 Jun 2016
Cons: THE LOCATION OF THE RENTAL WAS VERY MISLEADING; BEDGET AT THE AIRPORT DID NOT HAVE OUR RESERVATION! WE WERE IN DIRE CIRCUMSTANCES!
20 Jul 2016
Cons: No power seat seats was uncomfortable when you drive for long period of time
12 Sep 2016
Cons: The service at the Budget sight was awful.
24 Sep 2016
not near airport
Cons: I thought I had rented a car from Budget next to the airport and when I got there it was 31 miles away so I had to rent one from budget at more then double the rate of the budget for 31 miles away. Needless to say I paid the extra money. but won't use Kayak again to rent cars
10 Oct 2016
Kayak sent me to an off airport rental office
Pros: When we caught the airport shuttle to Budget, we were informed that Kayak had reserved a car for us at a location far away from the airport and that we would have to spend almost twice as much to rent at the airport location as a "walk up". Our option was to call a cab both ways to get to the correct location or pay the added amount.
Cons: Wrong location for the Kayak reservation. What a mess!!!!
Pros: I had to move up the pickup time a day earlier and was able to do so without any problem. The big surprise was that the price even went down!
5 Jan 2016
great dropp off experiance
Pros: it took less then five min to check out, plus they drove me back to my home.
25 Jul 2016
St Louis office needs help
Pros: Car had a nice large trunk. Reasonable gas mileage.
Judy in the Hertz billing office was able to adjust my bill to the agreed upon KAYAK rate after I returned the car. Thank you, Judy. (See next box for complaint)
Cons: Pickup experience in St Louis was dreadful. I had a new agent who was inexperienced and couldn't figure out how to give me the rate on my KAYAK reservation, and the location manager didn't respond to her requests for assistance. We were running late and needed a car, so she rented me a car at a "walk up" rate which was about $200 more than I had been quoted.
3 Aug 2016
Worst Car Rental Ever
Cons: I rented with Hertz through Kayak. I asked for rental at St. Louis Airport. The car was not at airport. They wanted to charge us an extra $200. We took Uber to actual site. A car was not ready. They washed a car for us to take. They hassled us about "add ons".
6 Aug 2016
Pros: When I submitted my order it changed my location so when I went to pick up it was wrong. Thank goodness they were able to fix it.
Cons: The over charges for not staying in the area. I could have driven as many miles in St. Louis and been charged less. Ridiculous !
7 Aug 2016
slow check in
Cons: Check in took too long, over 40 minutes for a confirmed reservation and I was only customer when I walked in. Staff tried hard to sell me multiple insurances. At turn in location, computers were down.
15 Aug 2016
Pros: The staff was very helpful even though they were busy.
Cons: I signed up for the membership program and haven't heard anything nor do I have any way to check on it.
16 Aug 2016
Cons: There was no call to confirm the reservation 24 hours before which would have saved a lot of hassle. When my mom called to ask about the pickup they had already cancelled the reservation. When she made a new one she made it clear she was picking it up for me and that another driver was involved. They did not mention 1) that there was a fee for another driver and most importantly 2) that the other driver had to be there. If someone says they're picking the car up for their daughter and their daughter can't come and you know the daughter has to be there you should say on the phone before the person comes into your store "Your daughter has to be here." They didn't. My mom went to the store and had to wait at the store for 3 hours because her ride had gone to work. Absolutely horrific customer service.
The car itself was pretty mediocre. There was no cruise control which I honestly though came pretty standard on almost every car made within the last 20 years. Other than that there was nothing wrong with it and nothing great about it which is alright since it's just a rental car.
Mainly just be very upfront when people call on the phone with tricky situations rather than making them come in and sit at your store for hours.
9 Sep 2016
Pros: Good service
Cons: Car smelled bad
12 Sep 2016
Cons: Had to wait for almost 2 hours to get my car. Some of the wait was standing outisde in the heat and humidity. Very unpleasant experience.
Pros: I liked that personnel inspected the car at the beginning with you
Cons: The car was wet when they gave it to me, they had just washed it, which is fine but if it had some damage it would be hard to see with the reflect of the water
30 Sep 2016
Poor customer service
Pros: Not much
Cons: Having to drive to a location 30 miles from the airport after they would not honor the rate.
14 Oct 2016
Pros: The ease of picking up the car and dropping it off. The agents were very nice and helpful.
Cons: The cost of the added insurance. I know this is an option but I paid $40 for the car and $60 for the insurance! I did not like that part.
13 Dec 2016
Wrong enterprise location
Cons: This Enterprise was 40 minutes from the airport with no shuttle. The airport shuttle took us to the one in Berkley that was 5 minutes from the airport and had the shuttle. The taxi alone would have been more than the car rental
28 Jan 2017
Horrible, need my money back
Pros: The enterprise that kayak selected to use was not the same location that the airport takes you to with their shuttle. Therefore I had to rent a completely different car from the airport enterprise or try to figure out some way to get 40 minutes away where the reservation was. Kayak should know that the airport shuttle does not go to the location that was selected and that it would be extremely difficult to get there without knowing a lot about that area. I didn't get to use my kayak reservation and because of kayak I had to rent 2 cars essentially and only used one. Please don't waste my money and refund my reservation.