Cons: call over there an said I could use credit card or debet drive all the way there an said sorry someone made a mistake that was bullsh--
10 Apr 2017
Cons: Horrible customer service
10 Apr 2017
Pros: Nothing worst experience ever!
Cons: Never got the car. Overbooked and misleading. Conditions were not as specified! Customer service was horrible. Need to restart the whole office! Will never use again! First time trying kayak and hertz. Usually use enterprise directly with no problems. Made us start late on our vacation and ended up having to pay double on a late notice reservation with another company! I will tell everyone about how horrible you both are!!!
21 Apr 2017
Ordered a full-size, but ended up with a midsize
Pros: The car was clean and I liked that I could park my own vehicle there while I rented the car
Cons: I had reserved a full-size car but they gave me a Nissan Altima. Since I drive a truck, all cars look small to me, so at first I thought maybe I was just imagining how small it was. But it truly was a midsize car. Just a 4 cylinder engine as well. It ended up working out, but I would like to get what I pay for since I paid extra for a full-size.
Cons: The employees were rude, windows were dirty on the inside of the car and the window wipers were bad. Mind you we drove through the mountains in the rain. Had to pull over because we couldn't see. And once I told the associate at drop off, I was blatantly ignored. Never will go there again.