Pros: After making the reservation with Kayak, Throfty car rental ended up not having any cars available once I checked in at the counter in Syracuse. It was after 11pm. Luckily I was able to get another car with another rental company but paid a lot more.
Cons: Feel like I can't trust a Kayak car rental reservation
29 Nov 2015
Pros: Friendly staff
Cons: No manual in car, no insurance or registration paperwork, car was not clean, did not run right, evidence of smoking in car from previous renters.
11 Oct 2016
Cons: We reserved a Full size and it was too small so had to upgrade and it cost us more. Don't feel the Ford Full size is a true FULL size car
3 Dec 2016
Happy with Thrifty
Pros: The car was ready on time and the staff person completed all the paperwork quickly. The car was nicer than expected. They didn't have the class of car that we reserved so they gave us a free upgrade. We thought we were going to get something like a Toyota Corolla but they gave us a Honda Accord instead.
13 Feb 2017
needed upgrade.. no problem
left my car, they parked and when i picked up.. no smow on it
Pros: The car was a Mazda 3 which is an excellent auto. It only had a couple thousand miles on it, comfy, great handling, great fuel mileage. The pickup and drop-off were both easy.
4 May 2016
Pros: The location of the place where i picked up.
Cons: That I was told by a third party where I reservation the car said even though the credit card was in my husband name and he did not have a driver license I could still be the driver,and two did not tell me there was a $200.00 fee to add on the bill.was not happy the guys name I checked in on Thursday was Rocky.
21 Jan 2017
Car was Ok service not.
Pros: Rental was good. However returning not so much. As the only customer in the store I waited for almost an hour as the associates answered phones and chatted amongst themselves completely ignoring my presence. It was like I was invisible. I got to hear about how much the associate disliked her boyfriend and how the general manager was useless. Next time I'll pay more and go to enterprise. Just an FYI I don't want to know who is dating who in your organization. Last time will ever rent from Hertz.
8 Feb 2017
Good Local Service
Pros: The local staff were very helpful, they provided genuine friendly and efficient service.
Cons: Additional cost of adding my wife as a driver.