Cons: The intinerary stated a shuttle service from airport to car rental desk. There was no shuttle, only a 100 cab fare.
29 Dec 2016
Sneaky charges-difficult to communicate
Pros: My car was nice. Its performance was excellent. I was loaned a gps for free. The agent on duty was c onsiderate, but did not fill the car or show me the operation of it.
Cons: The car was filled with only 1/4 tank of gas which ran out on the turnpike after only 1 1/2 hours. I was not warned of this.There was no handbook in the glove compartment regarding the operation of the dashboard which was mostly in Spanish and kilometers. I could not set the instruments or understand them. I extended the rental for 2 extra days, checked on this by phone and was told no extra charge, but when returning it, I was charged $200 more than I had agreed to by contract. They said I rented for a week, but it was really only 5 days. I have refused to pay this and am now in dispute with the company for fraud. At this point, I would never rent from Alamo again. I am very glad I used an agent who is helping with the dispute.
12 Jan 2017
Pros: Love the pre-pick up registration. You can print your pick up slip and head straight to your car. Saves a lot of time.
Cons: They gave me a car with less than half a tank, I returned it with same amount, they charged me for fuel anyway! Gas tank cap was missing! Gave me wrong key to start. Then waited 15 mins while right car was brought around from the back. Car exterior had not been cleaned.