Salzburg car hire
Pros: The car itself was great, a 4x4 skoda yeti which I really liked. The staff at the desk were also fantastic, despite the complete meltdown of their IT systems and the 2 to 3hr wait and resulting impatience this caused in the customers.
Cons: Had to wait for 2hrs 30 mins to pick the car up due to complete IT failure. Staff were very good and made it bearable